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Jim Butler Chevrolet

Fenton, MO

4.3
7,638 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,638 reviews

June 21, 2019

Top notch start to finish I went into Jim Butler for an oil change. Jim the service tech was very honest and budget conscious of the services I should do, great guy. Figured si More

by jdwheelehan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Roussin, Bill in service (forgot last name I’m sorry)
Jun 21, 2019 -

Jim Butler Chevrolet responded

Our team is so great because we have the best customers! We’re so glad we got the perfect mix of customer service, great deals, and great vehicles for your visit. We’re always here to help in any way we can. Thanks for the love and the recommendations!

June 21, 2019

Just 1 hour wait time. Check in went very quickly and lady (Kim) at the counter answered any questions I had. I went in for tire rotation and oil change. No problems whatsoe More

by cinyr37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2019 -

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers and we're so glad that showed through during your visit with us. We're always here to help! We'll pass along the problems that you had with the website to DealerRater. Thanks again!

June 21, 2019

Happy Very satisfied with the way I was treated at this dealership. Great inventory and the sales staff was very helpful. Only wish that they would have More

by rwuebbeling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Ruchala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Cox
Jun 21, 2019 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again in the future!

June 21, 2019

Great experience A pleasant buying experience! We traded a used car for another used certified car and are very happy with our purchase and the service we received. More

by Niecede1158
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony in Used car sales
Jun 21, 2019 -

Jim Butler Chevrolet responded

Awesome! We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Jim Butler Chevrolet! We wish you safe travels in your new vehicle and look forward to seeing you again!

June 21, 2019

Jim Butler is Awesome! The Jim Butler service center is awesome! Everyone is very friendly, outgoing and knowledgeable. They have consistently provided the best service expe More

by trybula.joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg
Jun 21, 2019 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

June 21, 2019

Friendly and professional. First I like to say that the facility is in a nice location. The parking lot as well as the customer parking is convenient. John Zensen is vehicl More

by unclebub_1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Cox, John Zensen
Jun 21, 2019 -

Jim Butler Chevrolet responded

Thank you for sharing your experience with us! We're glad you had an awesome purchasing experience and enjoyed our team and facilities. We hope to wow you on your next visit and earn all 5 stars! Safe travels!

June 20, 2019

Oil Change They were very professional from start to finish, gave me a grade and details for every part of my car they serviced and kept it cleaned and in a time More

by TIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Rhame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2019 -

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers and we're so glad that showed through during your visit with us. We're always here to help!

June 20, 2019

Takes FOREVER My appointment was at 12 pm I got there at 11:40 and sat in my car for a good 10 minutes until someone finally checked me in. I then was there for 3 h More

by ayrehlpony97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Mike Johnson
Jun 20, 2019 -

Jim Butler Chevrolet responded

Thank you for sharing your experience with us, Ayrehl. We agree with you- 3 hours is too long for an oil change + tire rotation. Our normal wait time is 90 minutes for these services. During the week you visited us, we let go of a couple technicians that were not performing services for our customers to the level of quality that we expect at Jim Butler Chevrolet. We have since hired on three technicians to replace those lost and try to catch up. Unfortunately, you experienced some of the fall out from that change over. We do apologize again for the long wait and we hope, with our team now working more efficiently, you will have more positive experiences in the future.

June 20, 2019

Great Service Kim, is by far the best service person I have ever had at any dealership. We have recommended Jim Butler, to all our family and friends. We live 95 More

by bighammy2000
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2019 -

Jim Butler Chevrolet responded

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us- and we agree, Kim is truly an asset to our team! We count ourselves lucky for customers like you. We look forward to working with you again!

June 19, 2019

Oil change and tire rotation I was greeted with kindness and was accommodated as I had an issue with redeeming my reward points. Every employee was flexible and nice - really enjo More

by ericaljones19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Jun 19, 2019 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

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