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Jim Butler Chevrolet

Fenton, MO

4.3
7,684 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,684 reviews

February 11, 2019

Service Everything was great did what they said no problems in and out thanks took care of a minor recall. Always pleasant. I would and have recommended for s More

by steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2019 -

Jim Butler Chevrolet responded

Thank you very much for your business and your recommendation! We're so glad that our whole team took great care of you while you were here! We look forward to working with you again next time!

February 11, 2019

Good service Recently dropped in without an appointment and even though they were in the middle of a slight remodel they got me in and out in a timely manner much More

by dbuckley84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Perez
Feb 11, 2019 -

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers and we're so glad that showed through during your visit with us. We're always here to help!

February 11, 2019

Amazing!! Dropped my car off for an oil change and asked some extra questions. Left very satisfied with my questions answered and before the time amount time qu More

by awatson_78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Wilcox
Feb 11, 2019 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again in the future!

February 11, 2019

Great buying experience! This is the 2nd vehicle we have purchased from Jim Butler Chevy and each time it was a great experience. They actually were interested in making a de More

by pamrusso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Darr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Reckert
Feb 11, 2019 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

February 11, 2019

So pleased Went back with the Sonic still having electrical problems and it was low voltage on the battery. They also fixed my seat and especially kept me in th More

by dkf1968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Feb 11, 2019 -

Jim Butler Chevrolet responded

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to seeing you again next time!

February 11, 2019

Never again My truck had been to this service center several times in the past. It was always okay, at best. The second to last time it picked up a dent in the be More

by rbrown291
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Mike Johnson
Feb 11, 2019 -

Jim Butler Chevrolet responded

Thank you for your feedback, Ryan. We're sorry to hear that you are not happy with your recent experiences with us. We would absolutely be happy to fix your transmission, but we are unable to duplicate the problems that you described. That is not to say that it isn't happening at some point, just that we can't get it to happen. If we cannot get the transmission to act up to see what is wrong, we are unable to fix the problem. We are glad that your warranty and the dealership covered any charges that could have been incurred by attempted diagnostics of your transmission. If you would like us to take another look at your transmission, we would be happy to do so. We wish you safe travels.

February 11, 2019

Patient, kind, informative My first time buying a car, and these guys made it as painless as possible. They made everything quick and simple. They gave me a fair price for my tr More

by EMMA.COZBY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Wilcox
Feb 11, 2019 -

Jim Butler Chevrolet responded

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Jim Butler Chevrolet. We wish you safe travels in your new vehicle and look forward to seeing you again for your next purchase or service!

February 11, 2019

Helpful and knowledgeable I liked the large amount of vehicles to choose from. I purchased a Silverado and I'm very happy with the truck. Salesman was so patient and acted lik More

by debbie30
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Vallee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe (?) in Finance-made everythin so simple
Feb 11, 2019 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

February 11, 2019

Bait and Switch Bought truck new at Jim Butler. Came in for standard oil change. Was quoted 59.95. At check out , was charged $80.95. For an oil change !! More

by DTOWER655
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2019 -

Jim Butler Chevrolet responded

Thank you for sharing your experience with us, Dennis, but we are deeply disappointed by the slanderous accusation of participating in a "Bait and Switch." We do appreciate your business with us and bringing in your 2010 Silverado. For your truck they should have quoted you $69.95 before taxes and HAZMAT fees. There is currently a $15 mail in rebate that may have been quoted to you bringing your total down to $54.95 after mail in rebate (which we are happy to provide to you if you did not pick one up at check out). The difference between the $69.95 and the $80.59 that you paid is due to taxes and HAZMAT fees, which you would incur regardless of where you took your vehicle to get the oil change done. This was detailed on your itemized receipt. We are very competitive with our pricing and we can assure you that you are getting a great deal and have not been ripped off! If you would like the mail-in rebate sent to you with instructions to redeem it, please reach out to Theresa in our Customer Relations Department at theresa@jimbutlerchevrolet.com or 636-717-3017.

February 11, 2019

They know me. When I walk into service my service advisor knows me and takes care of all my vehicle needs. I'm treated like family when I enter the service departme More

by John Sansoucie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla Merrick
Feb 11, 2019 -

Jim Butler Chevrolet responded

Thank you for your kind review and your repeat business, John! We enjoy working with you, too, and sincerely appreciate you being a part of the JIm Butler Family! See you next time.

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