Jim Butler Chevrolet

Horrible My experience on Saturday with Doug Kircher was a horrible experience. Oh my God, I have never been treated like that ever from anyone there before. W My experience on Saturday with Doug Kircher was a horrible experience. Oh my God, I have never been treated like that ever from anyone there before. When I arrived a few minutes later a service advisor came over he said, Ms. Carter, I said yes we walked over to his desk I sat down. About 5 min later I still didn't know his name so I asked him what's your name? He replied Doug. While I was talking to him he was texting on his phone. I explained I was there because of my engine light was on but now off. He pulled the code the code was an old one. Then he said he couldn't do anything because the light was off. He also said when the light comes back on to bring it back. He handed me his card. I felt like he was rushing out so I said I came all the way from North County I need to have some work done. I asked about a price for spark plugs he quoted a price of $189. I said that's not the price I was quoted after I said that he looked in the computer then he pulled the work order and I signed. Normally the service advisor would say okay Ms.Carter have a seat in the waiting area and enjoy a bottle of water or a cup of coffee that didn't happen. So while I was waiting room he was standing by the cashier when yelled across to me hey you! I didn't think he was talking to me at first until I pointed to myself and he said yeah you. I was pissed off he had my order in his hand he knew my name. Any time I have been to Jim Butler the service advisor has always came close to talk with respect. I called Malory a total of two times she said I will notify the manager about my experience. I told her it will be a long time before I come back to Jim Butler Malory promised Doug will not be my service advisor. I feel like part of the Jim Butler family I have always been treated with respect until 1/19/20. I was so angry and pissed off was shaking. I didn't get a chance to tell Malory thanks for listening to my concerns. Quintella Carter More

Customer service - Parts dept Andrew was very friendly and helpful when I went in to buy a cargo mat for my trunk. He helped me apply my Chevy Reward vouchers to my purchase. Andrew was very friendly and helpful when I went in to buy a cargo mat for my trunk. He helped me apply my Chevy Reward vouchers to my purchase. More

Super Fast Service! I just moved back to the area and went in for 3 recalls that I had just not taken the time to take care of. I thought they would have my car for a we I just moved back to the area and went in for 3 recalls that I had just not taken the time to take care of. I thought they would have my car for a week, but it only took one day. From the time I called in to speak with Heather (who was super helpful) to the time I picked up my car- they were all fast, friendly and courteous! Greg was great to work with and I appreciate his friendly attitude and kindness! I will definitely use Jim Butler Chevy for oil changes now and other service needs. Thanks guys! I really appreciate it! More

Way and helpful. Sales staff were very friendly and not pushy. Easy and efficient finance staff . Did not take long for the overall purchase of the vehicle and out the Sales staff were very friendly and not pushy. Easy and efficient finance staff . Did not take long for the overall purchase of the vehicle and out the door. More

Super awesome experience!! Love love love this dealer!! They made my buying experience easy and quick from start to finish. Would absolutely shop here again. Really can’t say en Love love love this dealer!! They made my buying experience easy and quick from start to finish. Would absolutely shop here again. Really can’t say enough wonderful things about Jim Butler Chevrolet. More

New Truck John Zensen was awesome to work with and made the experience very easy. Mike Brewer in finance was very easy to work with and made it the experience a John Zensen was awesome to work with and made the experience very easy. Mike Brewer in finance was very easy to work with and made it the experience awesome. More

This time my experience was pleasant. This time my experience was great. I was in and out in a few hours to replace the water pump. Kim is amazing, if not for her I don't know what I would This time my experience was great. I was in and out in a few hours to replace the water pump. Kim is amazing, if not for her I don't know what I would do. More

Quick and Effecient They always get my Equinox through the service process quick and they make it easy for me to wait. It is always explained what needs to be completed They always get my Equinox through the service process quick and they make it easy for me to wait. It is always explained what needs to be completed for maintenance and I have the final approval. More

Awesome Everyone did a very excellent job getting me into this truck and explaining every thing me and my wife by far one of the best experiences we’ve had Everyone did a very excellent job getting me into this truck and explaining every thing me and my wife by far one of the best experiences we’ve had More

The People at Jim Butler are the reason I keep coming back Kim Hausmann is an exceptional individual. Her customer service skills are in perfect balance with her knowledge of Chevrolet products and services. Kim Hausmann is an exceptional individual. Her customer service skills are in perfect balance with her knowledge of Chevrolet products and services. I trust Kim to advise me on what needs to be done to my vehicle and know that she has my interest and safety at heart. The rest of the JB service team is exceptional and on those rare occasions when Kim is unavailable I know that I am getting the service and professionalism that all JB customers deserve and expect. More