Jim Butler Chevrolet

car repairs For the most part your service is good.However,on 2 occasions I have had to return my car.In January the transmission fluid was changed.I was told the For the most part your service is good.However,on 2 occasions I have had to return my car.In January the transmission fluid was changed.I was told the car needed it.I got half way home and had to be towed back to the dealership.Last week I got my oil changed,went outside to leave and there was a big chip in the door handle.It was fixed at no charge to me.But that was 4 trips to the dealership.Every time I come there for service, I have to return.Doug Kircher was very helpful.Every one there that I talked to was very sorry about the trouble. But this is getting old.If I have this again I will take my car some where else. More

FREAKIN AWESOME I arrived a little early but the service technician got to me pretty quick EVEN with a long line I was impressed with how fast they got the cars into I arrived a little early but the service technician got to me pretty quick EVEN with a long line I was impressed with how fast they got the cars into the service bay. They called me 20 minuets early than what I expected my vehicle to be done the service was fast friendly and a big thank you to the service at Jim Freakin Butler More

Fixed the first time Overall, the communication was very good. They service department did exactly what they said they would do. The repair was completed correctly the f Overall, the communication was very good. They service department did exactly what they said they would do. The repair was completed correctly the first time. The only disappointing thing was that we had an appointment for a Wednesday, but the service department was behind and the vehicle wasn't touched until Friday. They kept us up to date on timing but it was very inconvenient to be without our vehicle for that many days. More

Awesome dealership hassel free. Great service, great deal. Chris Saettele is the best sales person ever. Great place to buy cars would recommend to anyone who is in the market for Great service, great deal. Chris Saettele is the best sales person ever. Great place to buy cars would recommend to anyone who is in the market for a new car. More

Not the fastest service. Shuttle driver was awesome. Waited a bit before a service advisor even spoke to me for a scheduled oil change. The guy who checked in my car wound up having to give me a lift al Waited a bit before a service advisor even spoke to me for a scheduled oil change. The guy who checked in my car wound up having to give me a lift also. He was super friendly. My service advisor was a bit short with me and not warm at all. He was fine by rhe time we were done. Considering I waited over 10 minutes for him (he was nowhere to be found) he was a bit cold. Took over 2.5 hours for an oil change and tire rotation. Glad I did not wait there. More

Very good customer service all around My car's AC stopped working within 24 hours of purchasing it. I took it in and they fixed the issue and provided a nice car loaner. The car loaner mad My car's AC stopped working within 24 hours of purchasing it. I took it in and they fixed the issue and provided a nice car loaner. The car loaner made a world of difference since I had bunch of errands to run. A great focus on customer service is the sense I got from this dealership. I would recommend this dealership. More

Well, the final result was disappointing. So, this is the 2nd time this dealer has worked on something for me, not a warranty item. I continue to find items not completed or wrapped up proper So, this is the 2nd time this dealer has worked on something for me, not a warranty item. I continue to find items not completed or wrapped up properly. This time, it was an accessory that was not tightened down and two screws in the headliner that were left in the seat and not put into their proper holes. SO, I tightened the accessory down and installed the screws. It's the last 5% folks... More

The employees are very nice I had to wait awhile in my truck with my 11 month old before talking to a service tech. And didn’t see the tech I normally deal with. Dalton kiley hel I had to wait awhile in my truck with my 11 month old before talking to a service tech. And didn’t see the tech I normally deal with. Dalton kiley helped me and got the job done. My wife and I also looked at a Tahoe and fuzz was happy to show it to us and gave all the info we was after and wasn’t pushy. I like that in a salesman. We are torn about buying another vehicle for Jim Butler because of when we bought out 2016 2500 hd there were some things that were supposed to be taken care of but seemed to be forgotten about. More

Above and Beyond I will say that buying a car is a very nerve racking experience in general. I knew what I wanted and how much I was willing to spend. The team at Jim I will say that buying a car is a very nerve racking experience in general. I knew what I wanted and how much I was willing to spend. The team at Jim Butler made the experience enjoyable. Going above and beyond when things got long in the tooth. Essentially allowing me to drive the vehicle over the weekend and let me get a feel of what my day to day would be like. The last thing I wanted was to regret my decision to buy a car and find something that would make me not enjoy it. More

Great service, great truck We traveled approx. two hours from central Illinois for a great deal, great service and a great truck. We talked via internet for a week and were a We traveled approx. two hours from central Illinois for a great deal, great service and a great truck. We talked via internet for a week and were able to set things up to be ready when we arrived. Our trade in amount was fair and the new 2018 Colorado price was better than anywhere in central Illinois. We love the truck and would definitely go back. More