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Jim Butler Chevrolet

Fenton, MO

4.3
7,700 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,700 reviews

April 16, 2024

Always appreciate the out-of-the way help I receive from the Butler service team when I need it. Thanks so much to everyone for being there for me. More

by brandel578
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Geringer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

April 15, 2024

Friendly, clean & the service tech who checked me in was really amazing. He explained everything that was recommended & the costs associated with them. He was even able to provide me a $30 coupon to help to More

by hollyparson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oh no! I cannot remember his name! He was sitting in the last service spot if this helps.
Apr 17, 2024 -

Jim Butler Chevrolet responded

We're glad to hear you found our staff was so knowledgeable and helpful! If you have any further questions, please give us a call. We're always happy to help!

April 15, 2024

They never wanna look at what you asked for just to get you In-N-Out quick. They never want to give you a rental car. Always a pain in the xxx. Half the time when you have a scheduled date, they don’t e More

by hunter5817
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Apr 17, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize that your experience did not live up to your expectation. We hate that you feel this way about our service department. Please reach out to our service manager directly at 314-274-1687 so that we can discuss how we can do better.

April 15, 2024

Kim is one of the best contacts at any service department. Straight to the point and doesn't try to force unnecessary repairs on customers. More

by Eric R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Jim Butler Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! We hope to see you soon!

April 14, 2024

Salesman Palmer was fast and courteous. Transactions went smoothly with no issues after the warranty information was cleared up. The only thing that was lacking was explaining all the dif More

by swatlrpd
Recommend Dealer
Yes
Employees Worked With
Bryan Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

April 13, 2024

very knowledgeable and willing to work with us! matt was the best Will Come Back More

by dslaplante
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Vallee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Jim Butler Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!

April 12, 2024

Fantastic job. The team was great and everyone was very helpful. I would definitely come back More

by joerafferty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Zarlingo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

April 12, 2024

The service was never done. They were late on my appointment for an oil change and I had to leave. More

by WILLIAM.HAMPTON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not get the employees names.
Apr 16, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize that we weren't able to make it to your vehicle in time. If you would like to reschedule, please reach out to our BDC.

April 12, 2024

I arrived 40 minutes early for my appointment. Safety/emissions was 2.5 hours. Required wiper replacement. Yet wind shield was still dirty. Overcharged for wiper blades 60$. That’s unreasonabl More

by trusler.kyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
People not listed
Apr 16, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize that your appointment time was not properly explained to you. Your appointment time is set aside for you to speak with your service advisor. From there your vehicle waits for the next appropriate service technician. We are diligently working to improve on our customer wait times and we hope that our efforts to improve are evident in future visits.

April 11, 2024

Great and easy, fantastic sales and financial people, will recommend Butler Chevrolet to my freinds and family More

by stevemouser
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John
Apr 16, 2024 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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