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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,287 Reviews

4,287 Reviews of Jim Butler Chevrolet - Service Center

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January 03, 2023

The salesman and sales manager did not do what they said they would and to this date they have not gotten back to me More

by DCSPARKS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that it took you leaving this review to get our attention. Please reply to me directly with your name, contact information and the nature of your concern to toden@jimbutlerchevrolet.com, I will be happy to investigate.

January 02, 2023

Service is fantastic as always! ! Reason why they’re the #1 Chevy Dealer!! Go see and find out why!! More

by stlbball22
Recommend Dealer
Yes
Employees Worked With
Tim Rhame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Jim Butler Chevrolet responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

January 01, 2023

I was very pleased with the service I receive from your dealership would recommend you to friends and family members, your service was Timely and very professional. I received my vehicle in a timely manner More

by arrowsbutterfly
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Tim Rhame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Taylor
Jan 03, 2023 -

Jim Butler Chevrolet responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Jan 04, 2023 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

December 28, 2022

People are responsive and friendly. had minor issue with service didnt tighten oil filter or it had defective seal. More

by RJACKSON3075
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tj Watkins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Willis
Jan 01, 2023 -

Jim Butler Chevrolet responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our Service Director David Brittain at (636) 349-3222 X:3030 to discuss your concerns, as your satisfaction is of utmost importance to us.

December 26, 2022

Made an appointment 2 weeks in advance, dropped truck off a few minutes before appointment time. Truck sat the rest of the week (4 days) without ever even being looked at. I picked it up Friday night and More

by rmreed86
Recommend Dealer
No
Employees Worked With
Chris
Dec 26, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. We attempt to be transparent at the time of drop off about how long it will take us to look at your vehicle. We understand that when your vehicle breaks down it can be very frustrating. Your appointment time is to meet with your service advisor to triage and set a game plan for your vehicle. From there your vehicle waits in line for the next appropriate service tech. In your case the appropriate service tech was a journeyman tech. Our journeymen techs are currently 4 days out from drop off. We are diligently working to improve on our wait times and hope that our efforts to improve are evident in future visits. If you wish to further discuss your visit, please reach out to me directly at toden@jimbutlerchevrolet.com.

December 26, 2022

Had an issue with car purchased there - car not driveable. Called them Nov 30 - they set up “appointment” for Monday Dec 12. Unable to have car looked at the entire week of Dec 12 despite escalat More

by karen.brobeck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kayla - service advisor, Gene Wondell
Dec 26, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. We attempt to be transparent at the time of drop off about how long it will take us to look at your vehicle. We understand that when your vehicle breaks down it can be very frustrating. Your appointment time is to meet with your service advisor to triage and set a game plan for your vehicle. From there your vehicle waits in line for the next appropriate service tech. In your case the appropriate service tech was a journeyman tech. Our journeymen techs are currently 4 days out from drop off. We are diligently working to improve on our wait times and hope that our efforts to improve are evident in future visits. If you wish to further discuss your visit, please reach out to me directly at toden@jimbutlerchevrolet.com.

December 26, 2022

They did awesome fixing my car and it’s a lot better then before. I’m happy with it More

by KLICKMEGAN319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill
Dec 27, 2022 -

Jim Butler Chevrolet responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Butler Chevrolet, INC.. We sincerely value your business and look forward to your next visit!

Dec 28, 2022 -

Jim Butler Chevrolet responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 24, 2022

Amazing dealership with first class people. They were very patient and accommodating to my needs. More

by CSTARKEY20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Rhame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Bay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill "Fuzz" Steinlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2022 -

Jim Butler Chevrolet responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Dec 27, 2022 -

Jim Butler Chevrolet responded

Thank you so much for your positive comments about Jim Butler Chevrolet, INC.! If you have any further questions, please give us a call. We're always happy to help!

December 23, 2022

I have bought 10 trucks from Jim Butler and have placed 100 down towards an EV when they come available. More

by DT1706
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2022 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

Dec 27, 2022 -

Jim Butler Chevrolet responded

Thank you so much for your positive comments about Jim Butler Chevrolet, INC.! If you have any further questions, please give us a call. We're always happy to help!

December 23, 2022

Professional yet caring. From the time you enter all employees went out their way to reduce the stress. More

by grandkid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wyatt , Gene Wondell
Dec 23, 2022 -

Jim Butler Chevrolet responded

Hello, thank you for your kind words and this wonderful review! We sincerely value your business and look forward to your next visit!

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