Jim Butler Chevrolet - Service Center

Everyone I encountered here was very helpful, friendly and kind. The customer service was great. and kind. The customer service was great. More

My truck was at the dealership for five days and was never looked at even though I had an appointment. How do you expect to keep customers with service like that? never looked at even though I had an appointment. How do you expect to keep customers with service like that? More

The service at the dealership is just amazing. I highly recommend tack8ng your vehicle to them. I highly recommend tack8ng your vehicle to them. More

Good service is hard to find these days but at Jim Butler it’s found here. Friendly employees that cared for their customers and very reasonable pricing! it’s found here. Friendly employees that cared for their customers and very reasonable pricing! More

Ordered headlight under warrenty, was told 5 to 7 days. 6 weeks later I had to call to check status. They didn't follow through, they knew order didn't go through. They said they just dropped it. Then reo 6 weeks later I had to call to check status. They didn't follow through, they knew order didn't go through. They said they just dropped it. Then reordered and we waited again. They contacted wrong person, the wrong person then notified me and I had to call the service department to schedule. More

I really like getting my oil changed there. Bill was awesome as always and friendly! I honestly would recommend Jim Butler Chevrolet to anyways! Keep up the good work everyone! Bill was awesome as always and friendly! I honestly would recommend Jim Butler Chevrolet to anyways! Keep up the good work everyone! More

I love the service, I received my car from this car lot and hope to get another car soon and hope to get another car soon More

I had an appointment and more than 2 hours past appointment time someone was finally able to assist. Unacceptable, my time is valuable as well. Show your customers the respect they deserve! appointment time someone was finally able to assist. Unacceptable, my time is valuable as well. Show your customers the respect they deserve! More

I appreciated the courtesy ride to my home with my baby in car seat. I was Surprised it would take a couple days to be fixed in car seat. I was Surprised it would take a couple days to be fixed More

I was told 24-48 hours would be the necessary time for maintenance/repairs, but it ended up being in the shop for five days (including a weekend). I had to call Jim Butler each day to get an update on my maintenance/repairs, but it ended up being in the shop for five days (including a weekend). I had to call Jim Butler each day to get an update on my vehicle. I called the afternoon of Day 2 to make sure I could pick it up that evening and was informed my vehicle hadn't even been in the shop yet; so I had gone a day and a half without my vehicle for no reason. One of the Jim Butler team members I spoke to tried blaming the delays on supply chain issues of parts, but this was on the very same day I found out my vehicle hadn't even been looked at. It is difficult to order parts or be waiting on parts when you don't even know what parts may be needed, if any. In addition, I was initially told a rental vehicle wasn't an option with a 24-48 hour turnaround. When Jim Butler didn't meet the 24-48 hour deadline and I asked a second time for a rental vehicle, I was told GM would not compensate for a rental if the vehicle is drivable. Overall, this was an incredibly frustrating visit to Jim Butler. More