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4,281 Reviews of Jim Butler Chevrolet - Service Center
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March 29, 2021
I would never purchase or have any services done at this facility again. I felt that the racist card was dealt from the service advisor I was assign to. facility again. I felt that the racist card was dealt from the service advisor I was assign to. More
by l30daviss
Verified CustomerEmployees Worked With
Melissa Perez
March 26, 2021
Rebecca H. was great! She kept me updated on the progress of repairs and was very helpful! I would definitely recommend Jim Bulter for their great customer service! progress of repairs and was very helpful! I would definitely recommend Jim Bulter for their great customer service! More
by dmiller6406
Employees Worked With
Rebecca Huber
March 25, 2021
My dashboard was not cracked when I brought it in for recall nor was there a big scratch on my door. The maintenance report was not accurate,as several things on the list had been completed recall nor was there a big scratch on my door. The maintenance report was not accurate,as several things on the list had been completed More
by Derrick rix
Employees Worked With
Mike Johnson
March 24, 2021
I bought the car there. they had the color that I wanted, I love it ,it's a nice car ,when I need service on my car I usually bring it to Jim Butler because I feel that they would do a better job than taking I love it ,it's a nice car ,when I need service on my car I usually bring it to Jim Butler because I feel that they would do a better job than taking it to another repair shop that's just my opinion I had cars before and I brought them to repair shops don't get me wrong they do good work but I feel if you bring back the car that where you bought it from they go the extra step to make sure everything's working right. More
by davidmeshoto
Employees Worked With
Other Employees :
Alex Cox, Mike Marshall, Melissa Perez, Mike Johnson
March 24, 2021
I had a battery issue on a relatively new Impala (about 14,000 miles). While my appointment was for an oil change, etc. the battery was diagnosed as weak from the car sitting too long in COVID-19 quarantin 14,000 miles). While my appointment was for an oil change, etc. the battery was diagnosed as weak from the car sitting too long in COVID-19 quarantine. When I received the invoice, I was pleasantly surprised that the battery was fully warranty covered rather than a pro-rata coverage. More
by gwkrull
Employees Worked With
Andrew, John Zensen
March 24, 2021
The staff is always super friendly. I have been to several dealerships and have not been treated as kindly as this one. They take good care of my car and I appreciate the service reminders I get in my several dealerships and have not been treated as kindly as this one. They take good care of my car and I appreciate the service reminders I get in my email. More
by cheri8708
March 23, 2021
I highly recommend Jim Butler Chevrolet to everyone that needs a car, parts or service on your vehicle. The people are very honest and they really do care about their customers. I wouldn’t go anywhere else. needs a car, parts or service on your vehicle. The people are very honest and they really do care about their customers. I wouldn’t go anywhere else. More
by CookieB
Employees Worked With
Other Employees :
Service advisor Kayla, Alex Cox, Melissa Perez, Mike Johnson
March 22, 2021
Tony was a very good Salesman I will come back in the future with no problem and also I was seeing all my friends and family to Tony full-service and getting a new car because he did a very good job future with no problem and also I was seeing all my friends and family to Tony full-service and getting a new car because he did a very good job More
by Ricky Russo
Employees Worked With
March 22, 2021
I have an extended warranty through Ally on my 2017 Silverado 1500 with 96K miles. Late last year I was having an intermittent "rumble strip" feel while driving above 40mph. Having a 2016 Suburban that Silverado 1500 with 96K miles. Late last year I was having an intermittent "rumble strip" feel while driving above 40mph. Having a 2016 Suburban that had just had a seemingly similar problem less than 6 mo ago that required a new torque converter and eventual transmission replacement it seemed prudent to take the Silverado in. When I took the Silverado in November per the phone convo with advisor, I assumed like the suburban it would take a couple of days. I was shocked with poor communication and 10 days without my truck that yielded only a transmission fluid change for the issue (I get going with the fluid change first, but shouldn't have taken nearly that long). The issue persisted so I took it back in for a scheduled appt on Monday March 8th. I was again shocked to get a call on March 10th from the advisor that he'd be out on the 11th and they didn't expect to even look at it until the 12th. Despite voicing my dissatisfaction, it didn't get looked at until the 12th. They indicated that it would indeed need a torque converter, but that it wouldn't get there until the following Monday the 15th and I should expect it back on the 16th. When the 16th rolled around there was another excuse why it wouldn't be ready until the 18th. Aside from another 10 day stretch without my truck, the same issue still persists. Would never recommend someone buying a vehicle or seeking service here. More
by Kelly P
Employees Worked With
Bill (Nov) and Andrew (March) were the advisors not worth a hoot.
March 17, 2021
Brought my volt to have a recall item corrected at Jim Butler. They did it in a timely manner and called me when was ready. The only downside was when I pick up my car I noticed a small area paint was sc Butler. They did it in a timely manner and called me when was ready. The only downside was when I pick up my car I noticed a small area paint was scraped off my rear right fender. The upside is after talking with the shop manager he said he would fix my fender and get me a loaner while it was being repainted. More
by JEFFLEISER
Employees Worked With
Other Employees :
Dave Brittain called personally to let us know my car would be repaired., Melissa Perez, Mike Johnson
