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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,255 Reviews
Call Service Center (636) 349-3222

4,255 Reviews of Jim Butler Chevrolet - Service Center

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June 17, 2023

I was well taken care of ,Kim Haussmann is a great service manager and kept in the loop of everything going on with my truck. More

by john@gateway61.org
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2023 -

Jim Butler Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! We hope to see you soon!

June 16, 2023

I have had a great customer satisfaction experience with sales, finance, and service department. 1st time customer and will recommend Jim Butler Chevrolet as a very competent dealer. Very satisfied. More

by mbzykan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara, Bryan Palmer
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Jun 20, 2023 -

Jim Butler Chevrolet responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 16, 2023

Over priced for an oil change. Too high pressure on trying to sell you services not really needed. More

by tlange1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
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Jun 20, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We have done our research and have found that our oil changes are still comparable to the other dealerships in our area including Dobbs. As you can see, everything in our environment is going up in price, including oil. If you wish to further discuss your experience, please reach out to our Service Manager Gene Wondell at (636) 717-3030.

June 16, 2023

Very professional service was provided in a time frame that was explained and acceptable to me More

by bweiner30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2023 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

June 16, 2023

Excellent customer service. Always professional. Great sales and service experience. They do everything they say they can do. More

by rfan2112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wilcox Yorama
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
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Jun 20, 2023 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

June 15, 2023

dropped the car off was told it would be three days turned out to be 15 days More

by Markowski007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dennis O'Brien
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2023 -

Jim Butler Chevrolet responded

Thank you for leaving your feedback. We apologize if your experience didn't live up to your expectations. Our records indicate that we made you aware that it would be 3-5 business days to get your vehicle diagnosed. And he lived up to that expectation. From there we have to order parts and complete the repair. Our records indicate that you dropped the vehicle off on 5/26/23, we diagnosed the concern by 6/1/23, and we called to let you know the vehicle was completed on 6/7/23. In speaking with your service advisor, I learned that he was in constant contact with you during the entire process. If you wish to further discuss your experience, please reach out to our Service Manager Gene Wondell at (636) 717-3030.

June 15, 2023

Great service, very friendly. Would definitely recommend to others! Have been s long time customer More

by LTLBEVIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Johnson, Gene Wondell
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Jun 19, 2023 -

Jim Butler Chevrolet responded

Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

Jun 19, 2023 -

LTLBEVIE responded

ltlbevie@aol.com

June 14, 2023

I’m very unhappy and disappointed and dissatisfied with the vehicle and service . I do not feel safe driving my vehicle More

by ROXIESELLERS675
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ricky -
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Jun 15, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your experience didn't live up to your expectations. If you would like to tell us more about your experience, please reach out to our Service Manager Gene Wondell at (636) 717-3030.

June 14, 2023

Had an appointment for oil change and tire rotation per vehicle sales agreement. They did the oil change but didn't rotate the tires as I took pictures of tire locations before taking the vehicle in. Also More

by bilesdon
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 18, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your experience didn't live up to your expectations. I will be sure to speak with the service manager regarding your concerns. We hope that our efforts to improve are evident in future visits. If you wish to further discuss your experience, please reach out to our Service Manager Gene Wondell at (636) 717-3030.

June 13, 2023

very friendly workers who are willing to help you and what I liked was a sales rep. greeted you at the door and asked you how they could help you. I didn't have to search the lot for a half hour looking More

by JEFFCRAWFORD2779
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Gaulden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 15, 2023 -

Jim Butler Chevrolet responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

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