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Jim Butler KIA - Service Center

Chesterfield, MO

4.5
810 Reviews

810 Reviews of Jim Butler KIA - Service Center

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May 28, 2025

This is my second Kia in the past 15 years. I’ll only purchase from Jim Butler Kia because of their fantastic service department. They are quick and efficient, as well as always welcoming. More

by abcdewing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Winfrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025

Cheryl Cooper is a wonder hardworking sales person. She is very much an asset to the team. I keep coming back because of her diligence and dedication to ensure customer satisfaction. More

by Brenda H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheryl Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Seifried
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Burch
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025

Have been a customer at Jim butler for at least 20 years. Keith has been my go to service guy. I’m happy More

by loisatlunch
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025

Easy to schedule. Courteous staff. Great communication from start to finish. Would recommend for anyone needing a complete service experience. More

by asauerbrunn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Winfrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025

Finally on my fourth visit to the service center my voluntary recall light switch was fixed. A special thanks to the persistence of the service rep and his team to get this done. More

by timberoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Hutchins
May 27, 2025

Attentive upon arrival. Confirms service and contact information. Eager to help and gave kindness and it was appreciated. More

by djohnson1381
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025

Horrible communication! Terrible customer service! Technicians misdiagnosed and then couldn't fix the issue! Buyer beware!!! More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jean Silverio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Winfrey
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025

They were very professional and efficient in completing the repair. The waiting area is new and comfortable. More

by kc.arns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jean Silverio
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2025

Friendly and attentive to the needs of others. Would be nice to have a loaner car available to me for the 2 hour wait time. I was told when I purchased my car from Rodger that I would have a loane More

by juliamilano61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tammie Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2025

Always have a good experience there. Keith was great and responded quickly to my text. Thank you! More

by ericablon
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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