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Jim Coleman Honda - Service Center

Clarksville, MD

4.7
515 Reviews

515 Reviews of Jim Coleman Honda - Service Center

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January 01, 2024

Wait time was too long. Had to wait the entire day. Came in at 7:30 and then informed it would take all day. More

by Retiredteacher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Murray
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2024 -

Jim Coleman Honda responded

Hi RetiredTeacher. Thank you for taking the time to provide a review about your experience in our service department. We appreciate the feedback as we are always trying to improve our processes. We apologize for the time it took to complete your service.

January 01, 2024

Excellent service on the front end and service department. Timely communication and friendly environment. Accurate wait times. More

by tpayne615
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Purvis Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2024 -

Jim Coleman Honda responded

Hi Tpayne. Thank you for the 5 star review about your experience in our service department. We certainly appreciate the feedback and of course, please let us know if we can assist you in the future.

December 13, 2023

They take of my car it is their own. I get high quality service at fair prices. I recommend Jim Coleman Honda's service center to any Honda owner. More

by Kaigh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Purvis Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cliff Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2024 -

Jim Coleman Honda responded

Hi Kaigh. Thanks very much for the 5 star review about our service department. We appreciate the recommendation. Please let us know if we can assist you in the future.

December 11, 2023

Sales or service Jim Coleman Honda has always been first rate. The service department has always been very responsive. More

by cjohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2024 -

Jim Coleman Honda responded

Hi Cjohnson. Thanks so much for the 5 star review about your experience in our service department. Please let us know if we can assist you in the future.

December 05, 2023

They are always courteous and helpful. I am disabled and they go out of their way to help me. Cliff Webb is fantastic. The service manager, Ken Crown actually returns calls promptly. Honda More

by margielt846
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cliff Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2024 -

Jim Coleman Honda responded

HI Margie. Thanks so much for the 5 star review about your experience in our service department. Yes, Cliff is fantastic witness his customer loyalty. Please let us know if we can assist you in the future.

November 27, 2023

I bought my Honda CRV here in 2005. Staff very professional and kind. Car has never had any repair needs just routine service until recent vandalism. Tim Murray was very professional, More

by My#1 Honda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2023 -

My#1 Honda responded

You can feel very comfortable purchasing and having your car serviced at Jim Coleman Honda

Jan 26, 2024 -

Jim Coleman Honda responded

Hi My#1Honda. Thanks so much for the 5 star review about your purchase at Jim Coleman Honda. We appreciate your feedback amd of course, please let us know if we can assist you in the future.

November 27, 2023

Went to service department for a transmission false error message, delayed gear engage, and a rolling movement when transmission is put in Park. They fixed nothing and said, “That’s normal for this transmis More

by Llennoco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn’t catch his name.
November 23, 2023

Brought Ridgeline in for routine service and detailing. Both were done perfectly. Inspection gave me notice of what service should be done next time. Very helpful. More

by rmbozarth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Lara Ramirez
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 23, 2023

Excellent service! A customer of Jim Coleman’s for 20 years. Bought 3 Honda vehicles and not a single complaint. More

by Honda-guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cliff Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 22, 2023

Purvis was awesome! Very professional & knowledgeable in terms of the needed service. Extremely good service. More

by E.
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Purvis Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
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