Jim Coleman Honda - Service Center

Poor customer service and no follow up from management The service department completed an oil change on my car and messed up my drain plug. My car leaked oil for a day before I realized there was a probl The service department completed an oil change on my car and messed up my drain plug. My car leaked oil for a day before I realized there was a problem. I took my car to another repair shop and was charged to fix the issue and add synthetic oil back into my car. I contacted Jim Coleman’s service shop and provided them with a copy of the repair order from the other shop. When I asked to be reimbursed, I was told that I could get a “service credit.” Not only is that not what I asked for, but I wasn’t able to use a “service credit” to pay for the drain plug and oil replacement to the shop that fixed the issue. After waiting and calling for 2 weeks, not one Service Manager or Director has called me back (even after several messages). I reached out again today and I was told that I would need to speak with Kevin Cohen... the GM! Really.... it’s less than $90 that I’m asking for. Just give me what I am owed and you won’t have to worry about me every visiting your dealership/service shop again. More

great man with good attitude He is very nice and humble and willing to help and makes things clear to understand. I recommend everyone to contact him. Thank you Mr. Ravi for the h He is very nice and humble and willing to help and makes things clear to understand. I recommend everyone to contact him. Thank you Mr. Ravi for the help and great deal. More

Great service Cliff Webb was wonderful at the Service department, very knowledgeable and experienced about my Honda service. Will return for my next service., Will Cliff Webb was wonderful at the Service department, very knowledgeable and experienced about my Honda service. Will return for my next service., Will recommend Cliff to my friends who own Honda. More

Great Service Great service. Cliff Webb has been my service tech for almost 10 years. He is always professional and always has a kind demeanor. Always have wonderf Great service. Cliff Webb has been my service tech for almost 10 years. He is always professional and always has a kind demeanor. Always have wonderful service experience at Jim Coleman’s Honda. More

Brake service plus with a smile Purvis Burke is helpful, knowledgeable, professional and friendly .He recognizes that my time is valuable and schedules my service with that in mind. Purvis Burke is helpful, knowledgeable, professional and friendly .He recognizes that my time is valuable and schedules my service with that in mind. He and the service department are why I continue to be a customer. More

Airbag recall They were great and easy to work with. My airbag was recalled and they fixed several other items that were under warranty I didn’t even know about. They were great and easy to work with. My airbag was recalled and they fixed several other items that were under warranty I didn’t even know about. More

Broken Power Door Motor on our Accessible Van We were trying to exit the van and the power door that opens to deploy the ramp would not open. We saw a cable outside the door so we drove immediat We were trying to exit the van and the power door that opens to deploy the ramp would not open. We saw a cable outside the door so we drove immediately to the dealership who told us the motor for the door was broken. My son was in his power chair inside the van and we could not get him out via the ramp. We had to drive him home and carefully help him out of the chair, .lift him down to his walker to get to his manual chair. The cost was going to be huge, but James asked if I had a warrantee. I'd forgotten, but I went home and looked for the papers and I found them. The blessing of all this was I discovered I had an extended warrantee on the van. Although they were supposed to call it in before servicing it , they got approval once it was done. I only had to pay $100 deductible. They really helped me work that out. More

Skylar was so patient in explaining everything and even showing me the parts so I could make decisions on some repairs (based on my budget...lol). Extremely was so patient in explaining everything and even showing me the parts so I could make decisions on some repairs (based on my budget...lol). Extremely personable and helpful! More

Excellent Service Every Visit Every time I have had service performed at the dealership I have been treated very well. My service technician (Purvis Burke) has always asked for an Every time I have had service performed at the dealership I have been treated very well. My service technician (Purvis Burke) has always asked for any issues I may have, looked at the mileage and services performed in the past, then determined the work to be performed at this visit. When work was completed he explained what took place and that any related issues were also considered and acted upon as necessary. When any previously undiscovered problems arose Purvis and or a master technician described the issue to me before proceeding. My CRV has always performed beautifully and I believe, the service received at this dealership has contributed to the vehicle's performance. I always mention the service department to my friends when recommending the dealership for their next vehicle purchase. And, I always recommend Purvis to any other customers I meet in the dealership and friends who own Honda vehicles. More

service Cliff Webb does an excellent job in getting my car serviced.-very helpful & pleasant to discuss service. He is very knowledgeable about service questi Cliff Webb does an excellent job in getting my car serviced.-very helpful & pleasant to discuss service. He is very knowledgeable about service questions. Thank you More