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Jim Ellis Buick GMC Atlanta
Atlanta, GA
1,433 Reviews
Jim Ellis Buick GMC Atlanta is a full-service new and pre-owned dealership serving Atlanta drivers since opening in 2009. Jim Ellis Buick GMC Atlanta is also an award-winning member of the Jim Ellis Automotive family—an automotive group consisting of 20 dealerships and 17 brands. As the winner of the Customer Focus award by General Motors in 2022, Jim Ellis Buick GMC Atlanta was recognized for stellar customer service to new and existing customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 1,433 reviews
July 20, 2019
19 Denali Great experience. Ricardo did a great job with my purchase and paid attention to what I was requesting. Overall, it was a great experience and look fo Great experience. Ricardo did a great job with my purchase and paid attention to what I was requesting. Overall, it was a great experience and look forward with doing business with this dealership in the future. More
by potter861
Verified Customer
Helpful July 19, 2019
Very pleased with my car purchasing experience! The staff at Jim Ellis Buick made my car purchase experience very pleasant. They were professional and not pushy. Our salesman John Dobbs was very f The staff at Jim Ellis Buick made my car purchase experience very pleasant. They were professional and not pushy. Our salesman John Dobbs was very fair and thorough from test drive, through negotiations, to delivery. I also appreciated Michael MIlls in finance who went over the forms with us and made the process as painless as possible. The only negative was that someone "dropped-the-ball" when my test drive appointment was made (first visit). When I arrived at the dealership for my appointment, the salesman I was supposed to see never showed-up. So I sat in the front lobby for about 20 minute until John Dobbs took the lead, greeted me, and apologized for the delay. The car I scheduled to test drive was also not ready. So I had to wait about a half an hour while John went to get the car and bring it to me for the test drive. Besides that, every other aspect of the experience was very prompt and pleasant. Overall, I give the dealership AAA+. More
by Helen Knight
Employees Worked With
John "DOBS" Nadobny, Michael Mills
July 18, 2019
Great customer service. Excellent customer service and the truck problem was fixed even before than expected. He is very friendly and remember me from the last time I was the Excellent customer service and the truck problem was fixed even before than expected. He is very friendly and remember me from the last time I was there. More
by ELVIA SANMARTIN
Employees Worked With
Brandon Cannon
July 18, 2019
"The only thing I can do about the past is apologize" I do not feel as though my concerns about my vehicle are taken seriously at this location or that my vehicle is treated with the care or concern that I do not feel as though my concerns about my vehicle are taken seriously at this location or that my vehicle is treated with the care or concern that is advertised in this service center's values that are printed all over their walls and printed literature. I brought up multiple issues that I ran into last summer from a service standpoint with the new service advisor at Jim Ellis GMC and was told that for most of the complaints that I have, all he can do is apologize about the past. Rather than owning the issue and going the extra step to make sure everything is perfect with my vehicle, he made my concerns feel not legitimate and blamed my experience on the previous service advisor and administration that was in place at that time. I would go to another location in a heartbeat but unfortuantely I am having issues with how my vehicle is performing due to the new transmission that the service department put in my Yukon last summer. When I originally brought my vehicle in, there were no transmission issues. Upon taking their recommendation to perform their Gold Level 60,000 mile service on my car, they returned my car to me in inoperable condition. When they flushed the transmission system with new fluids and everything for the service I agreed to, it either created or exposed an issue with my transmission. Before I attempted to drive off, the technician even said out loud to the service advisor that he wasn't sure if the vehicle was ready to be driven. They gave it to me anyways and I made it two miles down the road with a car that would only suddenly lurch forward after pressing the gas. I pulled over and called them asking what had been done to my car. They then worked on it for three weeks and put a new transmission in the car. When I went to pick it up, they brought it out and there was a large scratch down the passenger side door. They said it had been vandalized or "keyed" and that they would be fixing it. Rather than inspecting my vehicle before returning it to me, I had to be the one to discover the huge mark on my door and once again had to leave my vehicle with them. They have since repainted my door twice and it still does not look great. This is no way to do business and is a huge disappointment and a daily headache for me. Something needs to be done More
by TWJOE
Employees Worked With
Scott Bergstrom, James Stecker, John Anderson, Cortez Heath
July 18, 2019
Recall and oil change Service was excellent and my vehicle service was completed as promised. I will definitely return to this dealership for service. It was a great experi Service was excellent and my vehicle service was completed as promised. I will definitely return to this dealership for service. It was a great experience. More
by barrytillery
Employees Worked With
Nicole Quinones, Cortez Heath
July 17, 2019
Great experience. Great sales manager. Didn’t play games, tried to earn our business, sales manager was great - sales guy was funny and knowledgeable. Took a long time, but everyone, even t Didn’t play games, tried to earn our business, sales manager was great - sales guy was funny and knowledgeable. Took a long time, but everyone, even the finance manager, was super nice and engaging. More
by rycarter
Employees Worked With
Other Employees :
Our sales guy was Neal. Great guy. , Michael Mills
July 16, 2019
Great experience, great staff Had a great time with Neal Jones and Ralph. Worked me a good deal. Everything was very transparent. Very happy with the truck and look forward to my n Had a great time with Neal Jones and Ralph. Worked me a good deal. Everything was very transparent. Very happy with the truck and look forward to my next purchase!! More
by judcahoon
July 16, 2019
Great Service, Friendly Staff, Slow to Complete Overall the people were extremely friendly, professional, and did a great job on the service of my vehicle. My service associate was also a pleasure Overall the people were extremely friendly, professional, and did a great job on the service of my vehicle. My service associate was also a pleasure to work with and made sure everything was done correctly. The only area for improvement was the time to complete the service. My appointment was at 9:10 am and I didn't leave the dealership until around noon for a standard oil change, tire rotation service with an appointment. I always go to the dealership and will keep going back, but to charge higher dealer service prices and compared to my experience with my wife's Infiniti at the dealership up the road, the service was much slower. In addition, a good deal of the delay was related to multiple people frustrated about having to get cars and pay money to Enterprise Rent-a-car when it seemed very clear that they shouldn't have had to. GMC is not an inexpensive vehicle, I have a GMC Yukon Denali. If the dealerships want the service business, they need to do a better job of making it easy for customers to drop off their cars. I thought this was being changed based on prior feedback. More
by jbweiss1425
Employees Worked With
Brandon
July 16, 2019
Highly recommend I would highly recommend jim Ellis as a dealership to purchase your vehicle . I was treated by a team of professional, courteous, and knowledgeable st I would highly recommend jim Ellis as a dealership to purchase your vehicle . I was treated by a team of professional, courteous, and knowledgeable staff that made my vehicle purchase a breeze. Would definitely shop for my next vehicle again at Jim Ellis. More
by Big Diesel Daddy
Employees Worked With
Mark Estrella
July 15, 2019
Customer Service Ended after agreeing to buy the vehicle I have now bought two vehicles from Jim Ellis dealerships. Unfortunately, though, this most recent purchase left much to be desired. I felt like the c I have now bought two vehicles from Jim Ellis dealerships. Unfortunately, though, this most recent purchase left much to be desired. I felt like the customer service ended once I agreed to buying a vehicle. I was told that the vehicle would be ready after waiting hours for financing. I had to walk from the Chevrolet dealership down to the GMC dealership after waiting 30 minutes for my vehicle to arrive but it never did. After walking to the GMC dealership, I waited another 30 minutes for my vehicle to be ready. Upon inspection of the vehicle, I found a large dent on the tailgate and a scratch inside the drivers door. I worked out a deal with my sales representative for tint to be added to my vehicle and have it delivered. I spent approximately 6 hours at the dealerahip buying the vehicle. I was told delivery would happen sometime Thursday morning. After many calls, most that went to voicemail, the vehicle was finally delivered after 7 p.m. This was extremely inconvenient because I was never informed the delivery would be that late. Upon delivery, there were streaks covering the doors from the tint application spray that was never cleaned up by the dealership prior to delivering it to my house. So, I had to clean my brand new vehicle. In conclusion, unfortunately I was dissatisfied with the customer service compared to my first purchase with Jim Ellis. More
by DOUGBLANCHARD91
Employees Worked With
