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Jim Ellis Buick GMC Atlanta
Atlanta, GA
1,430 Reviews
Jim Ellis Buick GMC Atlanta is a full-service new and pre-owned dealership serving Atlanta drivers since opening in 2009. Jim Ellis Buick GMC Atlanta is also an award-winning member of the Jim Ellis Automotive family—an automotive group consisting of 20 dealerships and 17 brands. As the winner of the Customer Focus award by General Motors in 2022, Jim Ellis Buick GMC Atlanta was recognized for stellar customer service to new and existing customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 1,430 reviews
July 01, 2019
Excellent Experience! I contacted them via email after finding a used car listed online. Richard immediately sent me a quote with all the fee's and taxes and a dealer disc I contacted them via email after finding a used car listed online. Richard immediately sent me a quote with all the fee's and taxes and a dealer discount with a walk out the door price. It was very refreshing to work with a company so upfront with their pricing especially online. I drove down for a test drive and let them know what time I would be arriving. They had the car cleaned up with a full tank of gas waiting for me when I arrived. I made the purchase and would without question do business there again. More
by Hicktown
Employees Worked With
Richard Newton
Helpful June 28, 2019
Good service overall I always take my cars to Jim Ellis because they are really good with their service and this time was not the exception. The only issue was that it to I always take my cars to Jim Ellis because they are really good with their service and this time was not the exception. The only issue was that it took them too long (in my opinion). To me, changing oil and rotating tires should be a 30-45 minutes job. In this case, it took them almost 80 minutes. Not sure why it took so long, but I hope you can improve your times in the future. More
by MANUEL30
Verified CustomerEmployees Worked With
Brandon Cannon
June 28, 2019
Jim Ellis Buick is always pleasant and professional Jim Ellis Buick is always pleasant and professional. phone and appointments are handled quickly and thoroughly, with only minimal and reasonable wait Jim Ellis Buick is always pleasant and professional. phone and appointments are handled quickly and thoroughly, with only minimal and reasonable wait times. Costs are usual and customary for my area. More
by BETH303906
Employees Worked With
Nicole Quinones, John Anderson
June 28, 2019
Salesmen Ricardo was very professional, the whole process was so easy and quick with finance as well. Even giving us a loaner when are vehicle comes in for fix Ricardo was very professional, the whole process was so easy and quick with finance as well. Even giving us a loaner when are vehicle comes in for fixing an issue. More
by baez6289
June 27, 2019
Smooth The process was smooth. The price agreed upon over the phone was the same once we arrived at the dealership. Everyone there was extremely nice The process was smooth. The price agreed upon over the phone was the same once we arrived at the dealership. Everyone there was extremely nice. More
by anitsmada69
Employees Worked With
John "DOBS" Nadobny
June 27, 2019
Change of Heart Sales team started off unreasonable but quickly saw that cash talks. Had to make 2 round trips at 1.5 hours e each trip which could have been avoided Sales team started off unreasonable but quickly saw that cash talks. Had to make 2 round trips at 1.5 hours e each trip which could have been avoided if they would been more willing to play ball More
by levert.heath
Employees Worked With
Kimberly, Nick
June 26, 2019
Poor Communication My husband took my car to get an oil change for me. He waited while they did the work. When the service was completed, they texted me but did not no My husband took my car to get an oil change for me. He waited while they did the work. When the service was completed, they texted me but did not notify him. After hours of waiting, he got up to ask when it would be done, and they said they texted him a long time ago. Why they didn't say something to him since he was sitting there the whole time, I do not know. Then when he went to get the car, they had failed to do the complimentary wash, so they took it back to do it and he had to wait some more. My husband was obviously furious, so they gave a "one time courtesy" discount on the oil change that amounted to around a $20-$30 savings. When he got the car (after the complimentary wash), there was a big sticky handprint on the inside driver's side window. Not a great experience to say the least. More
by JMATHESON
Employees Worked With
John Anderson
June 24, 2019
Oil Change First of all I do not understand why the wait time for an oil change is 2 plus hours, I left a message for the service manager to call me because my o First of all I do not understand why the wait time for an oil change is 2 plus hours, I left a message for the service manager to call me because my oil percentage gauge is still showing 7% evidently they forgot to reset it to 100% they also did not put any antifreeze in my car it was very low, my last 3 visits have been issues. More
by PUNKIN.FROST
Employees Worked With
John Anderson
June 22, 2019
Great process It is nice to know that there are still dealerships that appreciate customers and value not only their business but their time too - thank you!! It is nice to know that there are still dealerships that appreciate customers and value not only their business but their time too - thank you!! More
by BETHWEST
June 20, 2019
Superb The customer service provided was excellent all around. The salesman was patient, knowledgeable, friendly. No haggling to seal the deal and I will gla The customer service provided was excellent all around. The salesman was patient, knowledgeable, friendly. No haggling to seal the deal and I will gladly return to Jim Ellis Buick. More
by Ginajenkinslove
Employees Worked With
Sam, Cortez Heath, Blake Delacroix Kenya
