Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Jim Ellis Buick GMC Mall of GA

Buford, GA

Overview
Employees
Reviews
Vehicles
4.6
3,948 Reviews
Established in 2010, Jim Ellis Buick GMC Mall of Georgia offers a wide selection of new, pre-owned, and commercial Buick and GMC vehicles. As part of the Jim Ellis Automotive Group — which encompasses 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is committed to assisting customers in finding vehicles that suit their lifestyles and needs. The dealership's dedication to excellence has been recognized with the 2025 Reputation.com 800 Club Award and the 2024 CarFax Lifetime Top-Rated Dealer designation. Visit Jim Ellis Buick GMC Mall of Georgia at 3600 Buford Drive, Buford, GA 30519, or online at JimEllisBuickGMCMallofGeorgia.com.
Contact Dealership
View Awards

3600 Buford Drive

Buford, GA

30519

Directions

By Type

Showing 3,948 reviews

October 06, 2021

Fast and Convenient, one of the best experiences i have had purchasing a new vehicle More

by rpenland
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Rudow, Brett Rudow
Report | Print
Oct 07, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hi there! Thank you so much for your positive comments about Jim Ellis Buick GMC Mall Of Georgia! We sincerely value your business and look forward to your next visit!

October 06, 2021

Bad service, overcharging customers for services covered warranty. Having services advertise one way but not wanting to perform them- certain parts of the service is extra. Just a very bad experience. I w More

by andrew@whaleylandscape.com
Recommend Dealer
No
Employees Worked With
Jorge Banos Jr
Report | Print
Oct 25, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hello. We pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Thank you for bringing this to our attention.

October 06, 2021

Easy to do. Fred Lovett took care of everything. I will send my friends to your dealership. More

by RSCHERER1945
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sami Karaki
Fred Lovette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2021 -

Jim Ellis Buick GMC Mall of GA responded

We're pleased to know we have been able to exceed your expectations! If you have any further questions, please give us a call. We're always happy to help!

October 05, 2021

Everything went very smooth, great location. Love the staff and the good feeling of I got. More

by Deree
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sami Karaki
Other Employees : Bryan Rudow, Mike Hatcher
Report | Print
Oct 07, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hi! Thank you for your praise and kind comments about our team. We hope you have a great day!

October 05, 2021

Unhappy about the price increase of the oil change. Didn't get a heads up. More

by CSM0711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tate Gardner
Report | Print
Oct 25, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hi. Your feedback helps us improve, so thank you for taking the time to let us know how we did. We hope you will consider us again in the future. Take care.

Oct 25, 2021 -

CSM0711 responded

I can only say that I will not be coming back. After being a customer since 2002, I am very disappointed in how this price increase was handled. No heads up and the attitude in the Service Department was, "Oh well, the cost of oil has gone up". Almost double what we paid for the same service in April.

October 02, 2021

Great experience replaced the dash wire harness faster than was quoted! Exelen employees Drew was an excellent service advisor! More

by REALCUDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Pederson
Report | Print
Oct 04, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

September 30, 2021

Friendly and knowledgeable staff. I will continue to be a customer at Jim Ellis Gmc. More

by Tyler90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Garrett, Tate Gardner
Report | Print
Oct 02, 2021 -

Jim Ellis Buick GMC Mall of GA responded

We're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 29, 2021

Sales team of Joe Merango and Steve Manes kept their agreement and I got my new Acadia. More

by ltoups
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Manes and Joe Merango
Report | Print
Oct 02, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hello, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!

September 26, 2021

Our experience was awesome. They were timely, honest and truly care about our vehicle and our experience. More

by axsonm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Lyden And NOONE wore a mask only the customers did.
Report | Print
Sep 27, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 25, 2021

Here is my minimum 15 word response which I don't know why there is a minimum word response because I contemplate weather or not to participate in this survey because of this requirement. DON'T MAKE THIS More

by ROB@ROBDAVIS.US
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom
Report | Print
Sep 27, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hello there, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit! Take care!

1
...
148
149
150
...
395