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Jim Ellis Buick GMC Mall of GA
Buford, GA
3,951 Reviews
Established in 2010, Jim Ellis Buick GMC Mall of Georgia offers a wide selection of new, pre-owned, and commercial Buick and GMC vehicles. As part of the Jim Ellis Automotive Group — which encompasses 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is committed to assisting customers in finding vehicles that suit their lifestyles and needs. The dealership's dedication to excellence has been recognized with the 2025 Reputation.com 800 Club Award and the 2024 CarFax Lifetime Top-Rated Dealer designation. Visit Jim Ellis Buick GMC Mall of Georgia at 3600 Buford Drive, Buford, GA 30519, or online at JimEllisBuickGMCMallofGeorgia.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 3,951 reviews
November 28, 2019
Transmission It was my first time there. Customer service was amazing, my rep was very helpful. Did a great job in my GMC Yukon XL. Thanks It was my first time there. Customer service was amazing, my rep was very helpful. Did a great job in my GMC Yukon XL. Thanks More
by SAMMYSINGH01
Verified CustomerEmployees Worked With
Tom Lyden
November 27, 2019
Complimentary oil change Dealership provides excellent service, complimentary oil changes are a great part of service and sells for GMC products. Recommend this dealership to Dealership provides excellent service, complimentary oil changes are a great part of service and sells for GMC products. Recommend this dealership to anyone needing service on vehicle. More
by FREEMAN66
Employees Worked With
Mike Hatcher
November 27, 2019
Excellent Service Addressed all of my concerns Took their time to listen to me and answer any questions. Tom kept me in the loop as to the status of my repairs. Addressed all of my concerns Took their time to listen to me and answer any questions. Tom kept me in the loop as to the status of my repairs. More
by amy78
Employees Worked With
Tom Lyden
November 27, 2019
Quality of service I did not purchase my vehicle from Jim Ellis but have taken it to the mall of ga store from day one. The first few visits were great. Now the the warr I did not purchase my vehicle from Jim Ellis but have taken it to the mall of ga store from day one. The first few visits were great. Now the the warranty is out and the work seems to get sloppier. They don't wash the vehicle any more the windshield has oil prints all over from removing the service sticker. For a $120 oil change the vehicle should come back clean. Just my thoughts it seam to me they are more concerned about selling additional service work then doing the work it is in there for correctly. More
by IMSCROWE
Employees Worked With
Sean Garrett
November 27, 2019
Excellent Great Customer Service, Knowledgeable, , Great Value, Friendly Listened to my questions and answered all Great Communication I would recommend this d Great Customer Service, Knowledgeable, , Great Value, Friendly Listened to my questions and answered all Great Communication I would recommend this dealership to all my friends and family More
by jgeorgeatl
Employees Worked With
Leo In Service
November 27, 2019
Service The service advisor was helpful and answered all of our questions. The waiting area was comfortable. Our service advisor kept us up to date about the The service advisor was helpful and answered all of our questions. The waiting area was comfortable. Our service advisor kept us up to date about the status of our vehicle. More
by TTT2129
Employees Worked With
Ed Barnes
November 26, 2019
service EVERYTHING ON THE RECALL WAS COMPLETED AND EXTRA WORK WAS COMPLETED IN A TIMELY MANNER. what more can i say, it was great and timely. EVERYTHING ON THE RECALL WAS COMPLETED AND EXTRA WORK WAS COMPLETED IN A TIMELY MANNER. what more can i say, it was great and timely. More
by ktschmid
Employees Worked With
November 26, 2019
Great Experience Very helpful and friendly. Made buying process very easy and efficient. Made my trade and paperwork easy to work with. Richard and Joe were very frien Very helpful and friendly. Made buying process very easy and efficient. Made my trade and paperwork easy to work with. Richard and Joe were very friendly and helpful. More
by mknight1824
November 25, 2019
Perry and Jason Worked with Perry Mallory and Jason Hoychick to purchase a CPO truck. Both were friendly and informative. If every vehicle buying experience was thi Worked with Perry Mallory and Jason Hoychick to purchase a CPO truck. Both were friendly and informative. If every vehicle buying experience was this easy and hassle free I wouldn't have waited so long to upgrade my vehicle!! More
by CHM
Employees Worked With
Bryan Rudow, Dee Hong, Jason Hoychick, Perry Mallory
November 23, 2019
Second bad experience I don’t have time for this. I will not use this dealership again. This was my second disappointment out of three visits to Jim Ellis I don’t have time for this. I will not use this dealership again. This was my second disappointment out of three visits to Jim Ellis More
by CARONCARSON
Employees Worked With
I won’t call people out.
