Jim Ellis Buick GMC Mall of GA

Awesome experience buying a vehicle We came to look at a used truck. Everyone was extremely helpful, especially our sales guy Alex B. They helped us get our payment to where we needed it We came to look at a used truck. Everyone was extremely helpful, especially our sales guy Alex B. They helped us get our payment to where we needed it to be and gave us a great deal. Thank you! More

Oil change and tire rotation Good service took me right away but I thought the wait was a little long 2 hours and I really didn’t see to many people waiting Good service took me right away but I thought the wait was a little long 2 hours and I really didn’t see to many people waiting More

Excellent service, excellent price, I LOVE my new car Buying a car from Jim Ellis Buford was a wonderful, easy experience. I'm located 46 miles away from the dealership and was concerned that the vehicle Buying a car from Jim Ellis Buford was a wonderful, easy experience. I'm located 46 miles away from the dealership and was concerned that the vehicle I'd found would sell before I could come in to see it - but Walker brought the vehicle to me, making a 92-mile round trip and even arranging a time to meet around MY schedule. I had the vehicle inspected by a mechanic of my choice - which, unlike some dealerships, Jim Ellis allowed without hesitation - and it received a glowing report. The mechanic actually said it was the best used car he'd seen come through his shop in years. Jim Ellis had already performed upcoming scheduled maintenance ahead of time, so between this and the mechanic's inspection, I was confident I was buying a reliable vehicle which wouldn't need repairs or service anytime soon. The listed price was fair and reasonable but at the high end of my budget - I intended (/dreaded) to negotiate and had a figure in mind. In the end no negotiation was necessary: they'd already reduced the price, and gave me more than any other dealer offered for my trade-in. The entire process, from looking at the car to signing the paperwork, was done outside of the dealership, local to me. It was easy and stress-free, with NONE of the pushy sales tactics and exhausting negotiation I'd experienced at other dealers. Walker then drove my trade-in to the dealership and Jasmine handled the financing. tag, and title from the office in Buford. I've now had the car over a month. It runs like a dream. The car was well-maintained by its one previous owner and it shows - it's in great condition, and even smells new although it's three years old. I love my car. I'm incredibly happy with how things worked out. Special thanks to Jasmine, who gave me excellent customer service; calmly, patiently, and professionally answering my MANY questions about the tag/registration process; and to Walker, who took that long trip and devoted a whole day to making sure I got the vehicle that was right for me. I really felt like he and the other staff and Jim Ellis cared about helping ME obtain the right vehicle for MY needs and MY budget, rather than just making a sale. 1000/10, definitely recommend. More

Great! I made an appointment, they took my vehicle back to get serviced promptly and the work was completed in a timely manner. Everyone I came in contact wi I made an appointment, they took my vehicle back to get serviced promptly and the work was completed in a timely manner. Everyone I came in contact with was friendly and helpful. More

Long wait Wait was 2 hours for an oil change...much too long. Seems like there weren’t enough people working in the service area. Several others in the waiting Wait was 2 hours for an oil change...much too long. Seems like there weren’t enough people working in the service area. Several others in the waiting room commented on how long their vehicles were taking. More

Wait, Wait on Had to wait standing inside the service entrance. Another customer came for a pick up after me and he was taken care of immediately. This was the wors Had to wait standing inside the service entrance. Another customer came for a pick up after me and he was taken care of immediately. This was the worst visit I’ve had. I’m tempted to take my vehicle back to Chamblee where I purchased it to get service from now on. I am hesitant but sure that my ethnicity played a role More

Semiannual Service This service visit began when my 2015 Arcadia would not start in the garage. I called the service department and spoke with Christy who told me to con This service visit began when my 2015 Arcadia would not start in the garage. I called the service department and spoke with Christy who told me to contact the Roadside Service area. I called the service and they sent a technician who determined the battery was the issue. He jump started the car and told me the battery showed damage on his meter. He suggested I have it checked and replaced if needed. I called the service department and once again spoke with Christy who made an appointment for me for the next day. I took the car in and was met by Tom who was friendly, courteous, and knowledgeable . He listened to my request and arranged to get the work done. He arranged for a Lyft to take us to the nearby mall while the work was completed. He called and notified me when the work was completed and arranged for our return to the dealership. He explained the work that was done and provided helpful suggestions for items to consider at the next service visit. This Jim Ellis location is further from my house than the one on Peachtree but I continue to return for service because of the staff and service quality. More

Very courteous and efficient. I appreciate that while they do find other things beyond the issue i came in for, at least they aren’t pushy about them. I appreciate that while they do find other things beyond the issue i came in for, at least they aren’t pushy about them. More

Terrible service once car was purchased We had a wonderful experience purchasing the car but when it came time to have our first service done, we were treated like third class citizens! We d We had a wonderful experience purchasing the car but when it came time to have our first service done, we were treated like third class citizens! We did everything we were supposed to but each time we came were told we could not seen. Not sure if we were not serviced because it was our first complimentary visit after purchasing a new car or because of the color of our skin. Either way, it was clear that Jim Ellis service department did not want to serve us. We finally chose to go to Colonial GMC near home and they treated us with excellent care and quality. It is disappointing that Jim Ellis at Mall of GA mishandled our business when I spoke so highly of this dealer post-purchase of our new Buick. I now would not recommend this service department to anyone. More

Very friendly staff This was my first time bringing my GMC Terrain to this dealership for service the service was great they were very attentive and they got the job done This was my first time bringing my GMC Terrain to this dealership for service the service was great they were very attentive and they got the job done correctly I will be bringing my vehicle to get serviced at this location for now on More