Jim Ellis Buick GMC Mall of GA

Unprofessional and Negligent I visited this service center thinking it was the best decision for my buick. I was totally wrong. They are unprofessional and negligent. They refuse I visited this service center thinking it was the best decision for my buick. I was totally wrong. They are unprofessional and negligent. They refuse to admit to their errors. Bring your car here if you want to spend additional money fixing their mistake. More

Only Dealer I’ll Use Always professional. We own a garage and know what it takes to service people and their vehicles. They’ve always treated me with respect. Thanks Always professional. We own a garage and know what it takes to service people and their vehicles. They’ve always treated me with respect. Thanks More

Professional and very friendly staff I recently bought a used car. Chris Stout walked me through everything that needed attention and helped me prioritized the work that needs to be done. I recently bought a used car. Chris Stout walked me through everything that needed attention and helped me prioritized the work that needs to be done. Thank you Chris...I'll be back!!! More

Quick end easy He did a great job with helping find a car I like in my price range and I got a great deal aom a car with not so many miles He did a great job with helping find a car I like in my price range and I got a great deal aom a car with not so many miles More

Amazing Customer Service We purchase 15-20 fleet vehicles from these guys every year and they always treat us like family. Bryan and Brett Rudow have handled our account for We purchase 15-20 fleet vehicles from these guys every year and they always treat us like family. Bryan and Brett Rudow have handled our account for years and you could not ask for better service. Customer Service excellence with every given opportunity. Highly recommend! More

Great Service! I needed an oil change and had to have it done that day. I made the appointment first thing in the morning and was in by that afternoon. I didn't real I needed an oil change and had to have it done that day. I made the appointment first thing in the morning and was in by that afternoon. I didn't realize the first oil change was free - a delightful surprise. Made my day! Thank You!! More

Waste of time Seriously don’t bother with this service department. Terrible communication, waste of money. Tried to get me to pay for things that my car didn’t even Seriously don’t bother with this service department. Terrible communication, waste of money. Tried to get me to pay for things that my car didn’t even need. Like a brand new transmission, what a joke. More

2019 Sierra SLT I am very satisfied with my 2019 GMC Sierra SLT. The purchase experience and assistance from Craig Ebel was all I could have asked for. I am very satisfied with my 2019 GMC Sierra SLT. The purchase experience and assistance from Craig Ebel was all I could have asked for. More

Very efficient and helpful service agents. I was very pleased with my first service at Jim Ellis. The facility and the personnel were excellent and and reflected a high level of professional i I was very pleased with my first service at Jim Ellis. The facility and the personnel were excellent and and reflected a high level of professional integrity. I was very pleased with the service. Sean was really helpful in resolving a problem with my windshield. More

Made Ordeal Of Small Repair They did not seem to know what they were doing, minor repair took 3 trips. 1st to order part, they never called me back so after weeks I called them, They did not seem to know what they were doing, minor repair took 3 trips. 1st to order part, they never called me back so after weeks I called them, they said part was in. When I asked why no one called they did not know. They messed up 2 appointments took 2 additional calls to sort out. Wanted to charge me for warranty work? Delivered car back to me dirty from service people that crawled in and out of car. More