Jim Ellis Buick GMC Mall of GA

Flew down to buy a vehicle I found on line. Mike Hatcher dispatched a driver to pick me up at the airport. I forget his name but he was on time and we had good conversation on the way to the dea Mike Hatcher dispatched a driver to pick me up at the airport. I forget his name but he was on time and we had good conversation on the way to the dealership. Vehicle was detailed nicely, Salesmen were great! More

Great Experience It was a great experience. I didn't feel rushed or pressured when looking at SUVs. Jovan took his time and helped me find the perfect vehicle. It was a great experience. I didn't feel rushed or pressured when looking at SUVs. Jovan took his time and helped me find the perfect vehicle. More

No hassle purchase I used the website to browse, when I found the right car. I came in for a test drive, bought it. From start to finish was simple, hassle free purchase I used the website to browse, when I found the right car. I came in for a test drive, bought it. From start to finish was simple, hassle free purchase. I feel I got a good car for a fair price . Thanks Mike More

Great Service! Simple Deal made, low stress! I worked with a salesman named "Cappie", he was straight forward and gave me the facts. I met with the sales manager and we struck a deal quickly! I worked with a salesman named "Cappie", he was straight forward and gave me the facts. I met with the sales manager and we struck a deal quickly! More

Exceed expectations. I was kept in the loop at all times! Chris S was very eager to assist getting my car in even thou I did not have an appointment. Sean was my advisor an and he was polite, knowledgeable a Chris S was very eager to assist getting my car in even thou I did not have an appointment. Sean was my advisor an and he was polite, knowledgeable and kept me in the loop. The technician, David, informed me of what he diagnosed. The service team made my visit simple. More

First timer Customer service agent, Tom was good. He called me back every time I left a message. Took a while to get initial diagnosis of vehicle issue, but once Customer service agent, Tom was good. He called me back every time I left a message. Took a while to get initial diagnosis of vehicle issue, but once we got it, the process was smooth for the most part. More

Great Dealership The salesman was very helpful and provided me all the info I requested. Deal went smooth and the paperwork was very quick. Highly recommend these fol The salesman was very helpful and provided me all the info I requested. Deal went smooth and the paperwork was very quick. Highly recommend these folks. More

Great! Awesome dealership very helpful I ended up getting what I wanted thanks to Craig Ebel the sales guy he was awesome and went and above and beyond to he Awesome dealership very helpful I ended up getting what I wanted thanks to Craig Ebel the sales guy he was awesome and went and above and beyond to help me out More

Park my vehicle unlocked an unattended at the end of the ser The world we leave in...... This is not about any service advisor however I received great service from David Gonzalez on my first visit and equally The world we leave in...... This is not about any service advisor however I received great service from David Gonzalez on my first visit and equally from Tom Lyden at the end of my second visit. What this review is about is , Truth and Security!!!! Telling a customer one hour and fifteen minutes to complete a oil change is okay, but at two hours and twenty minutes the customer goes looking for their vehicle only to find it at THE FAR END OF THE CUSTOMER SERVICE DRIVE UNLOCKED AND UNATTENDED AND WITH A COLD ENGINE .... EXTREME AND THE PAPERWORK OH YES THE PAPER TRAIL THE OIL CHANGE DONE @ ONE HOUR TEN MINUTES YES 01:10 . Dealerships vehicle's have door locks,keys and alarm clicker's just maybe when left unattended you should use these tools after all they are standard equipment pretty much just ask your local law enforcement agency lock it or loose it maybe. Update, yes the dealership can reach out to me as too not sharing my comments with the staff PLEASE SHARE THEM MAYBE USE AS A TRAINING TOOL AS I'M NOT MAD OR ANGRY JUST DISAPPOINTED AND WOULDN'T SAY ANYTHING ABOVE UNLESS I WOULD SAY IT IN PERSON CALL ME AND I'LL BE THERE. ANY ONE READING THIS NEEDS TOO AND MUST REMEMBER THIS IS ONE PERSONS VIEW ON TRUTH AND SECURITY , NOTHING AGAINST ANYONE OR THE DEALERSHIP JUST FACTS. More

Simple and friendly service My purchase was smooth and easy. Once negotiations were over I was out of there in less than 30 minutes. Much easier than most of my dealership experi My purchase was smooth and easy. Once negotiations were over I was out of there in less than 30 minutes. Much easier than most of my dealership experiences in the past. More