Jim Ellis Buick GMC Mall of GA

Great Fast, friendly and efficient. Everything was done within the time promised! My service advisor was thorough and completely knowledgeable. Everyone I c Fast, friendly and efficient. Everything was done within the time promised! My service advisor was thorough and completely knowledgeable. Everyone I came in contact with said hello! More

Service center clean & organized for convenient in and out. Car ready time forecasted by service advisor. Advisor explained service to be completed & gave printout showing service performed. Advisor walked me Car ready time forecasted by service advisor. Advisor explained service to be completed & gave printout showing service performed. Advisor walked me to my car & invited me back for my next service. More

Perfect Car Buying Experience I had no intentions of purchasing a new truck, and never thought I’d enjoy the experience. However, Jim Ellis was having a deal I couldn’t refused, an I had no intentions of purchasing a new truck, and never thought I’d enjoy the experience. However, Jim Ellis was having a deal I couldn’t refused, and Craig made the whole thing actually enjoyable and easy! In and out in 3 hours, and I’ve never been happier with a new vehicle. Will be returning in the future! More

Best car buying experience This was the best experience. We went to the Dodge dealership down the road and was treated horrible. They were pushy, did not listen to what I wanted This was the best experience. We went to the Dodge dealership down the road and was treated horrible. They were pushy, did not listen to what I wanted and at the end disrespectful. I drove by and just happen to stop by. I spoke to Sami and his team. He was wonderful. Treated me like he wanted my business and listened to my needs. I was a bit worried as to why they were so nice. I did some research thinking they were pulling a fast one on me, but everything added up. The numbers worked and the we closed the deal. I will definitely buy a car here again! More

Excepcional Service They never disappoint me! They very courteous and knowledgeable about what my car needs. They always have my car ready when they say! I highly recomme They never disappoint me! They very courteous and knowledgeable about what my car needs. They always have my car ready when they say! I highly recommend them! More

Awesome Everything was timely and well taken care of. Leo was extremely helpful and professional. They even got me a LYFT to have lunch while a waited off si Everything was timely and well taken care of. Leo was extremely helpful and professional. They even got me a LYFT to have lunch while a waited off site! More

Quick and professional Even though they didn’t have the truck I wanted they worked with me to build a truck they had into the one I wanted. Even though they didn’t have the truck I wanted they worked with me to build a truck they had into the one I wanted. More

Oil change I came in for a an oil change and specifically said do NOT rotate my tires. Just had it done. My tires were rotated, Not a big deal, just the fact t I came in for a an oil change and specifically said do NOT rotate my tires. Just had it done. My tires were rotated, Not a big deal, just the fact that I specifically requested that you not. Also don't know why it takes 1 hours and 20 minutes for the service. More

Super customer service After visiting NINE dealerships looking for a family vehicle, we settled on Jim Ellis Buick. We couldn’t have been treated better. The first visit we After visiting NINE dealerships looking for a family vehicle, we settled on Jim Ellis Buick. We couldn’t have been treated better. The first visit we assured them we were just looking at that point. Ben applied no pressure and spent time showing us what we asked to see. Sam came to greet us also without pressure. Just said he hoped to see us in the future. When we went back for another test drive Ben was with another customer but greeted us personally remembering our names. Sam saw us and greeted us warmly also. When found Ben had another customer, instead of asking us to wait he introduced us to Elvin. Elvin got the vehicle we liked so husband could test drive and showed us the vehicle in another color. Bottom line, we purchased the car and were treated very courteously by everyone. Would definitely recommend. And they will be our first stop in future. More

What did I really pay for? Took my 2019 AT4 for oil service & tire rotation at 13,000 miles. Tech informed my I needed new air filter, cabin air filter & mass air flow servic Took my 2019 AT4 for oil service & tire rotation at 13,000 miles. Tech informed my I needed new air filter, cabin air filter & mass air flow service. On the invoice it also states the truck received a multi point inspection. Day after these services were completed the low washer fluid notification came on. Guess the tech did not check that and makes me wonder what else he didn't check. I looked in my owners Manual, pages 418-420 and at the mileage of 13,000 and nowhere does it state I needed to have anything done except oil & wiper blades change. Why was I sold on these extra filter / misc service add ons? I feel like I've been taken advantage of and will contest the charges of $330.67 with my financial institution. More