Jim Ellis Buick GMC Mall of GA

Craig was great to work with! Love my new car! Craig was great to work with made the car buying process easy and was very helpful. I started the processa couple weeks before I was Love my new car! Craig was great to work with made the car buying process easy and was very helpful. I started the processa couple weeks before I was ready to buy he stayed in contact with me. Helped me do my credit application and when I was ready to buy he got the deal done in a timely manner and in my budget. Jasmine in Finance was awesome too! The entire staff goes above and beyond to make you feel comfortable and give amazing customer service. More

Buying experience I purchased my truck on Friday over the phone and we agreed for me to pick up my truck at 2:00 on Wednesday when an accessory would be completed. I t I purchased my truck on Friday over the phone and we agreed for me to pick up my truck at 2:00 on Wednesday when an accessory would be completed. I texted the sales associate the day before to ensure it would be ready and received assurance that it would be. The day of delivery I received a text asking when I would be there and I said between 1-2 and received a "no problem" text back. When I arrived my truck was not ready and I sat there until almost 5:00 waiting. I was offered water and never received it and left to simply sit there for almost 3 hours. Once I took delivery of my truck I had to clean out the paper car mats and other pieces of trash that were in the car. The finance took a while prepare the documents for my wives signature. I also was not offered the opportunity to purchase an extended warranty plan - which I always do. The whole experience was underwhelming and this is the 3rd car I have purchased there. More

Professional and friendly. Second to none. Perry greeted us promptly and with a very pleasant welcome. During and after the deal he made certain everything was done in a very timely manner and Perry greeted us promptly and with a very pleasant welcome. During and after the deal he made certain everything was done in a very timely manner and never lost interest in our purchase. My thanks to Perry and all involved for an enjoyable experience. More

Professional Although my name is David not Debbie the service was fine. The price match on tires was as advertised. Work was done quickly and professionaly. Although my name is David not Debbie the service was fine. The price match on tires was as advertised. Work was done quickly and professionaly. More

replace left rear shock My appointment on June 24, 2019 was to replace the left rear shock on my 2015 GMC Terrain. The work was completed within the stated time. As in my p My appointment on June 24, 2019 was to replace the left rear shock on my 2015 GMC Terrain. The work was completed within the stated time. As in my previous visit on June 19, my Service Advisor David Gonzalez was friendly and helpful. More

Amazing is an understatement The service was amazing. I love this dealership and will continue to come back whenever I need a new car. From the salesman to the sales manager to th The service was amazing. I love this dealership and will continue to come back whenever I need a new car. From the salesman to the sales manager to the financial advisor, they were all amazing! More

Great Service I was able to do all my financial paperwork online prior to my visit so finalizing my purchase was smooth and simple. Will definitely use this dealers I was able to do all my financial paperwork online prior to my visit so finalizing my purchase was smooth and simple. Will definitely use this dealership again! More

awsome buying a car could not have been easier to do business also very professional in my dealing with Jim Ellis also I am really enjoying the ca buying a car could not have been easier to do business also very professional in my dealing with Jim Ellis also I am really enjoying the car More

Great service As always great service with a smile. I can trust their work to be done professionally and can reliy that work was necessary. Great job. As always great service with a smile. I can trust their work to be done professionally and can reliy that work was necessary. Great job. More

Great Customer Service It's my experience that the service writer has a lot to do with how good the service experience is for anyone. I had Tom Lyden and he did an excellen It's my experience that the service writer has a lot to do with how good the service experience is for anyone. I had Tom Lyden and he did an excellent job. This was a very positive experience. More