Jim Ellis Buick GMC Mall of GA

First timer Customer service agent, Tom was good. He called me back every time I left a message. Took a while to get initial diagnosis of vehicle issue, but once Customer service agent, Tom was good. He called me back every time I left a message. Took a while to get initial diagnosis of vehicle issue, but once we got it, the process was smooth for the most part. More

Great Dealership The salesman was very helpful and provided me all the info I requested. Deal went smooth and the paperwork was very quick. Highly recommend these fol The salesman was very helpful and provided me all the info I requested. Deal went smooth and the paperwork was very quick. Highly recommend these folks. More

Great! Awesome dealership very helpful I ended up getting what I wanted thanks to Craig Ebel the sales guy he was awesome and went and above and beyond to he Awesome dealership very helpful I ended up getting what I wanted thanks to Craig Ebel the sales guy he was awesome and went and above and beyond to help me out More

Park my vehicle unlocked an unattended at the end of the ser The world we leave in...... This is not about any service advisor however I received great service from David Gonzalez on my first visit and equally The world we leave in...... This is not about any service advisor however I received great service from David Gonzalez on my first visit and equally from Tom Lyden at the end of my second visit. What this review is about is , Truth and Security!!!! Telling a customer one hour and fifteen minutes to complete a oil change is okay, but at two hours and twenty minutes the customer goes looking for their vehicle only to find it at THE FAR END OF THE CUSTOMER SERVICE DRIVE UNLOCKED AND UNATTENDED AND WITH A COLD ENGINE .... EXTREME AND THE PAPERWORK OH YES THE PAPER TRAIL THE OIL CHANGE DONE @ ONE HOUR TEN MINUTES YES 01:10 . Dealerships vehicle's have door locks,keys and alarm clicker's just maybe when left unattended you should use these tools after all they are standard equipment pretty much just ask your local law enforcement agency lock it or loose it maybe. Update, yes the dealership can reach out to me as too not sharing my comments with the staff PLEASE SHARE THEM MAYBE USE AS A TRAINING TOOL AS I'M NOT MAD OR ANGRY JUST DISAPPOINTED AND WOULDN'T SAY ANYTHING ABOVE UNLESS I WOULD SAY IT IN PERSON CALL ME AND I'LL BE THERE. ANY ONE READING THIS NEEDS TOO AND MUST REMEMBER THIS IS ONE PERSONS VIEW ON TRUTH AND SECURITY , NOTHING AGAINST ANYONE OR THE DEALERSHIP JUST FACTS. More

Simple and friendly service My purchase was smooth and easy. Once negotiations were over I was out of there in less than 30 minutes. Much easier than most of my dealership experi My purchase was smooth and easy. Once negotiations were over I was out of there in less than 30 minutes. Much easier than most of my dealership experiences in the past. More

July 1st visit This visit was for general tire and alignment service. It was an easy, efficient visit with no surprises. The service are is always very professional This visit was for general tire and alignment service. It was an easy, efficient visit with no surprises. The service are is always very professional and listens to the customer. More

Timely service Had an appointment, took me right in, discussed all issues found during service and completed service promptly. Very pleased with waiting area and ser Had an appointment, took me right in, discussed all issues found during service and completed service promptly. Very pleased with waiting area and service staff. More

No Hassle Purchase Overall its was an excellent experience. The salesman (Alan) was great to work with, the manager went out of his way to introduce himself and Jasmine Overall its was an excellent experience. The salesman (Alan) was great to work with, the manager went out of his way to introduce himself and Jasmine made the paperwork process quick. The trucks availability, and pricing was exactly as advertised. We quickly negotiated a fair price for the new truck and my trade in. I drove the new truck home the same day, the whole process took under 3 hours, no hassle, no games. Best of all, this was the best out the door price I had been able to find in the GA, SC, NC areas. More

Even with an appointment the wait for oil change is too long Too long of a wait for simple oil change. Unfriendly service!!! Maybe they were having a bad day. I'm not sure that I will go back there again. Too long of a wait for simple oil change. Unfriendly service!!! Maybe they were having a bad day. I'm not sure that I will go back there again. More

Fred Lovette Made It Easy Thanks Fred Lovette for understanding what we wanted, finding the new car and making it a reality by completing the transaction with best available pr Thanks Fred Lovette for understanding what we wanted, finding the new car and making it a reality by completing the transaction with best available price! More