Jim Ellis Buick GMC Mall of GA

Troy Purvis We always look forward to meeting with Sami when we are vehicle shopping. He is such an asset to Jim Ellis GMC in Buford, GA. We totally love our ne We always look forward to meeting with Sami when we are vehicle shopping. He is such an asset to Jim Ellis GMC in Buford, GA. We totally love our new 2019 Sierra Denali and have just left for our 1st road trip in it. We'll be ready for another new truck in 4 years. More

Great service experience from Chad! Great experience! When I brought my vehicle to Chad for an oil change, there were several items found to be issues. Chad explained in detail the wo Great experience! When I brought my vehicle to Chad for an oil change, there were several items found to be issues. Chad explained in detail the work that needed be done and confirmed that it was covered by my extended warranty. He was able to get a courtesy vehicle approved which was helpful to me as I'm a single parent and work in Alpharetta, GA. The repairs took longer than expected pending warranty approvals and parts but Chad kept me updated throughout the process. I had a vehicle to drive so it wasn't an issue. My car was ready Friday afternoon but knowing that I have a long daily commute, he was very accommodating my allowing me to return the courtesy vehicle and pickup my car on Saturday morning. My car is running great, the AC is cooling, and I'm happy to be back in my vehicle. My 14 daughter on the other hand, wants to know why we couldn't have kept the newer model courtesy vehicle - she liked it much better, lol! Thanks Chad and Jim Ellis GMC Mall of GA for a great experience. I'm also thankful that my sales associate encouraged me to purchase an extended warranty by selling the value and peace of mind for large repairs. I'll do it again when I'm ready to purchase my next vehicle! More

Great service made sure I had my car for work the next day. Yes they did do that and were very friendly while they did. service made sure I had my car for work the next day. Yes they did do that and were very friendly while they did. More

Great car buying experience Our salesman Bill Cappy made our car buying experience quick and easy. We walked on the lot @ 5:30pm and drove off before 7pm in our new car. Thanks C Our salesman Bill Cappy made our car buying experience quick and easy. We walked on the lot @ 5:30pm and drove off before 7pm in our new car. Thanks Cappy and Jasmine in finance!! More

2019 Yukon XL Good Experience. Took a little longer than I would have liked. Guess that goes with buying a new car. So far we're happy with our new Yukon. Good Experience. Took a little longer than I would have liked. Guess that goes with buying a new car. So far we're happy with our new Yukon. More

Best overall experience buying a car I went to Jim Ellis because they offered to buy my old car through KBB. After experiencing big disappointment at a Hyundai dealer that offered to buy I went to Jim Ellis because they offered to buy my old car through KBB. After experiencing big disappointment at a Hyundai dealer that offered to buy the vehicle as well but retracted from the offer on a silly excuse, I found that Jim Ellis not only stick to their offer but gave me no pressure to having to buy a vehicle at their dealership and the offer was good until the end of the month. We decided (me and my wife) to take a look at the Acadia, and even though we said upfront that we were not ready to buy, the sales guy treated us with respect and expended time with us explaining different options that meet our price target and features on the car. He even went for a test drive with us. So all ready to leave, the sales guy mention, what if I give you a super offer so you do the trade in and buy your new vehicle today. Well we accepted and it was a excellent experience, everybody really listened to our needs and within reason we reached a win-win deal w/o the usual pressure of I am going to bring the manager and then doing their secret talking. In point in time, everybody the sales guy, his manager, and the finance person came to LISTEN to us, what a noble concept !! All in one super happy with the experience and the people at Jim Ellis More

Amazing (I love NEWYORK) They were so wonderful! I have already recommended them to several friends. Very thankful I came to you all and I will be back! Jovan was wonderful an They were so wonderful! I have already recommended them to several friends. Very thankful I came to you all and I will be back! Jovan was wonderful and made sure we were comfortable and got the best deal ever. Sam (New York) was wonderful also both compete gentalmen! More

They get the job done! Jim Ellis definitely seems to strive for excellence in their service department. They got my Yukon in and out as fast as can be expected for a complic Jim Ellis definitely seems to strive for excellence in their service department. They got my Yukon in and out as fast as can be expected for a complicated issue and went above and beyond my expectations. More

oil change and tire rotation I made an appointment for 2:00 pm for oil change and tire rotation.It took 1hour and 40 minutes. I think that's a little long. I made an appointment for 2:00 pm for oil change and tire rotation.It took 1hour and 40 minutes. I think that's a little long. More

Jim Ellis Customer for Life My past experiences with the service department and my recent experience with purchasing a new car at Jim Ellis have made me a Jim Ellis customer for My past experiences with the service department and my recent experience with purchasing a new car at Jim Ellis have made me a Jim Ellis customer for life. They were helpful but not pushy, they were knowledgeable without making me feel dumb, and they were open to suggestion without getting offended. The staff is professional and friendly. More