Jim Ellis Buick GMC Mall of GA

Quick easy Salesman and sales manager have made this experience effortless . Gone above and beyond to accommodate our needs . Issac was extremely helpful in find Salesman and sales manager have made this experience effortless . Gone above and beyond to accommodate our needs . Issac was extremely helpful in finding our Denali and making the process so quick More

Great customer service Staff was courteous, friendly, and very knowledgeable. There was a great variety of new and pre owned inventory and the staff was very helpful in help Staff was courteous, friendly, and very knowledgeable. There was a great variety of new and pre owned inventory and the staff was very helpful in helping me narrow down the best option for my needs and preferences. I had a great experience and will probably return for future purchases. More

Very great friendly welcoming dealership Morris and Sam were very professional to work with took care me and my Family on a Chevy Tahoe!! Team was great!!!! Highly recommend This Dealership Morris and Sam were very professional to work with took care me and my Family on a Chevy Tahoe!! Team was great!!!! Highly recommend This Dealership More

Warranty David was professional and helpful. The technician also called me and let me know he was beginning work. Everyone worked to get my car back by the tim David was professional and helpful. The technician also called me and let me know he was beginning work. Everyone worked to get my car back by the time we got back from Florida so we could get back to Wisconsin. Thank you. More

New Sale Everyone has been very helpful from the time we contacted the dealer to the purchasing of the vehicle. I am excited about my new 2019 GMC Yukon XL De Everyone has been very helpful from the time we contacted the dealer to the purchasing of the vehicle. I am excited about my new 2019 GMC Yukon XL Denali More

Totally Awesome Experience This dealership is nothing but first class. Allan Cavell was my sales person and he was great. Everyone was just great. I wish I did not live so fa This dealership is nothing but first class. Allan Cavell was my sales person and he was great. Everyone was just great. I wish I did not live so far from them because I would not take my car to anyone else if it needed service. If you are looking for a great deal on a great car and want a very pleasant buying experience, I highly recommend this dealership. Totally awesome More

Dissatisfied with service visit!! I work in customer service, I have for more than 30 years. This situation could have been prevented/handled to keep us from beI work in customer servi I work in customer service, I have for more than 30 years. This situation could have been prevented/handled to keep us from beI work in customer service, I have for more than 30 years. This situation could have been prevented/handled to keep us from becoming so aggravated. When my husband booked booked a 4:00 Appt and at that time asked how long at most we would be there. He was told normally it was 45 minutes, but at the most an hour or or hour and 15 minutes. He told them that was fine because we had a 6:00 Appt. We arrived about 3:52 to drop the car. We sat to wait. Other people arrived, and left ahead of us, which seemed a bit strange to me, but finally at 5:15 we were approached, we got up expecting to leave, but were told that it would be another 30 minutes or so that they got behind and several of their technicians went home at 4:00, so that left their staff with less people. First of all, why couldn’t somebody let us know before the time we should’ve been leaving that you were running behind? Our time is just as valuable as your time. And, there is no way I can get to my 6:00 Appt nor can I make arrangements for somebody to come get me and pick me up and take me to my Appt, because my family lives 30 minutes away and it will take 30 minutes to get to my Appt.. Doctors charge for missed appointments and if you are more than 10 minutes late, you risk not being seen. I was livid. Somebody should have came out earlier and told us! My husband again told service tech about my Appt and told him do not wash our car because every second we have counts. Well after seeing maybe five or six more cars be brought around, our car was brought around, WASHED, at 5:50. We were there two hours! In my years of working in customer service, even if our scheduled work day ends at 4:00, if we have customers, staff isn’t allowed to leave until customers served. Maybe your 4:00 employees should have stayed a bit rather than have customers waiting 2 hours? I do understand that things do happen, and things can go wrong. I want my car serviced properly even if it takes longer than allotted time; however, COMMUNICATION is the key word. We should have been told soon arrival, or at least 30-45 minutes after drop off that we wouldn’t have our vehicle when promised. I could’ve called my daughter, she could’ve picked me up and took me to my Appt, while my husband stayed with the car. I did get to my Appt, after calling, but had to wait, because I had to be worked in. My blood pressure was really high, and I had a migraine the rest of the evening. This was the first time I’ve been in for service. My husband has always brought car in. He’s had decent service before. I won’t be back myself. He’ll have to handle. Your receptionist that answers the phone should never say an hour and 15 at most either, because, that wasn’t a true statement either. I’d just tell customers normally about an hour, but could be longer if we are running behind. Customers time is valuable, just as the employees on your time clock! I left my job 90 minutes early to get to you. The last comment I will make is that there were several young females in for service that day, who had dresses on shorter than my shirt. Needless to say, they didn’t wait two hours. Might have been coincidence, but an honest observation. By sending surveys, I always send honest feedback. All the people running around service dept were male. It was a very bad visit...a visit that with somebody communicating with customer that could’ve been avoided.coming so aggravated. When my husband booked booked a 4:00 Appt and at that time asked how long at most we would be there. He was told normally it was 45 minutes, but at the most an hour or or hour and 15 minutes. He told them that was fine because we had a 6:00 Appt. We arrived about 3:52 to drop the car. We sat to wait. Other people arrived, and left ahead of us, which seemed a bit strange to me, but finally at 5:15 we were approached, we got up expecting to leave, but were told that it would be another 30 minutes or so that they got behind and several of their technicians went home at 4:00, so that left their staff with less people. First of all, why couldn’t somebody let us know before the time we should’ve been leaving that you were running behind? Our time is just as valuable as your time. And, there is no way I can get to my 6:00 Appt nor can I make arrangements for somebody to come get me and pick me up and take me to my Appt, because my family lives 30 minutes away and it will take 30 minutes to get to my Appt.. Doctors charge for missed appointments and if you are more than 10 minutes late, you risk not being seen. I was livid. Somebody should have came out earlier and told us! My husband again told service tech about my Appt and told him do not wash our car because every second we have counts. Well after seeing maybe five or six more cars be brought around, our car was brought around, WASHED, at 5:50. We were there two hours! In my years of working in customer service, even if our scheduled work day ends at 4:00, if we have customers, staff isn’t allowed to leave until customers served. Maybe your 4:00 employees should have stayed a bit rather than have customers waiting 2 hours? I do understand that things do happen, and things can go wrong. I want my car serviced properly even if it takes longer than allotted time; however, COMMUNICATION is the key word. We should have been told soon arrival, or at least 30-45 minutes after drop off that we wouldn’t have our vehicle when promised. I could’ve called my daughter, she could’ve picked me up and took me to my Appt, while my husband stayed with the car. I did get to my Appt, after calling, but had to wait, because I had to be worked in. My blood pressure was really high, and I had a migraine the rest of the evening. This was the first time I’ve been in for service. My husband has always brought car in. He’s had decent service before. I won’t be back myself. He’ll have to handle. Your receptionist that answers the phone should never say an hour and 15 at most either, because, that wasn’t a true statement either. I’d just tell customers normally about an hour, but could be longer if we are running behind. Customers time is valuable, just as the employees on your time clock! I left my job 90 minutes early to get to you. The last comment I will make is that there were several young females in for service that day, who had dresses on shorter than my shirt. Needless to say, they didn’t wait two hours. Might have been coincidence, but an honest observation. By sending surveys, I always send honest feedback. All the people running around service dept were male. It was a very bad visit...a visit that with somebody communicating with customer that could’ve been avoided. More

Amazing It started with an awful Carvana experience, they delivered a car that was smoked in and was poorly taken care of. No way was this a car that was pric It started with an awful Carvana experience, they delivered a car that was smoked in and was poorly taken care of. No way was this a car that was priced at 27k. It was the evening after I rejected the Carvana vehicle and found a diamond in the rough down at Jim Ellis Mall of Georgia. I put in a request to buy the car and Joe Morengo gave me a ring immediately and sent me the purchase sheet with a discount already applied! I knew this was the vehicle but I was headed out of town the weekend I needed it. So rather than having to go down to Georgia from NC, Joe set up delivery to my workplace the Monday after I came into town. This not only convenience but customer relations to get us the paper work overnight and to get Isaac the awesome sales rep to face time a video of car so I know of what I was getting into. On Monday, Gary the delivery driver dropped it off and it's been a breeze ever since! Joe, Isaac, Gary: thank you so much for providing the best customer relations of any car buying experience! I can't thank you all enough for your efforts! More

3rd Car purchase I have purchased 3 cars from Jim Ellis Buford.. 1 new Enclave 1 used Envoy 1 used LaCrosse I can tell you when i need a car It is the very first I have purchased 3 cars from Jim Ellis Buford.. 1 new Enclave 1 used Envoy 1 used LaCrosse I can tell you when i need a car It is the very first place i look! Both used cars were in showroom condition! The Enclave is outstanding! The service center is relaxing friendly and quick! I tell all my friends and highly recommend this particular dealership to everyone!!! More

Best Dealership I have ever dealt with Our experience purchasing a new car was excellent. Michael Taylor and Richard were fantastic, He took him time with us and never pushed to hard sell Our experience purchasing a new car was excellent. Michael Taylor and Richard were fantastic, He took him time with us and never pushed to hard sell us. His honesty and integrity shines through and was the primary reason we felt at ease knowing we were not being pushed. I was at another dealership earlier that day and their advertised price was far from the price when I got there. At Jim Ellis Mall of Georgia, there price was not riddled with extra charges for things I did not ask for. All in all the friendliness and great service won us over. We purchased the next day and took delivery a couple days later. The vehicle was spotless inside and out. It was evident they has the vehicle fully detailed. Best Dealership in Atlanta! Bob & Sue Stellmacher More