Jim Ellis Buick GMC Mall of GA

Enjoyed buying and service experience. Second oil change on my 2018 GMC Sierra. Dropped truck at dealership and waited for work to be complete. All work accomplished in a timely manner. Second oil change on my 2018 GMC Sierra. Dropped truck at dealership and waited for work to be complete. All work accomplished in a timely manner. Thanks for the help. More

Awesome experience Mike Hatcher was easy to work with and didnt play an games. He was straight forward and honest. Would love to do business with him again someday. Mike Hatcher was easy to work with and didnt play an games. He was straight forward and honest. Would love to do business with him again someday. More

Great dealership Friendly made sure that i was comfortable with my Purchase. Would purchase from them for my future needs. All the sattf were friendly and outgoing Friendly made sure that i was comfortable with my Purchase. Would purchase from them for my future needs. All the sattf were friendly and outgoing More

Outstanding Service! We when we walked into the dealership, we were greeted warmly. Our salesperson, Mr. Morris Walker was friendly, courteous and helpful. He found the ve We when we walked into the dealership, we were greeted warmly. Our salesperson, Mr. Morris Walker was friendly, courteous and helpful. He found the vehicle we saw online and brought it to the front for us to look over and test drive. Once we were sure it was the vehicle for us, we were in and out of the dealership in less than an hour. It was a very pleasant buying experience. More

Highly recommend I had a great buying experience! Easy to work with and friendly staff. Was able to negotiate online with no pressure. Definitely worth the 2 hour trav I had a great buying experience! Easy to work with and friendly staff. Was able to negotiate online with no pressure. Definitely worth the 2 hour travel! More

Overpriced I took my car in for an oil change, and I told them I would be moving because I’m getting married on Saturday. I never get a call for maintenance that I took my car in for an oil change, and I told them I would be moving because I’m getting married on Saturday. I never get a call for maintenance that needs to be completed, but I got a call for three things that absolutely needed to be done during that oil change appointment to risk future damage. A brake flush, an air cabin filter change, and an air compressor. I told them to take care of it because they made it sound urgent. It costs me $320. I’ve already spent so much money on my wedding, so it hurt to pay that. But I did. I talked with a friend today, and he said they charged how much??? He looked up the cost for the air cabin filter online, and it was half the cost I got charged. Plus I was charged $50 for labor which he told me doesn’t take but about 10-15 minutes to do yourself. I’m sure the quality of work that was done on my car yesterday was done well, but I also feel like I was overcharged. It makes me wonder if I hadn’t told them I was moving if they would have come up with those things that needed to be completed. I’ve been well over 45,000 miles since I had my car, and I’ve had my car more than three years. Why now are they coming up with problems? This is why I bought an almost brand new car a few years ago. I’ve always been taken advantage of in what I know about cars and have been charged and manipulated on things that need to be done. I just hope what was completed yesterday was honest and not trying to get money out of me. Although I still think I was overcharged, but there’s nothing I can do about it now. All in all I have mixed feelings about this visit. David was nice in his handling of everything, I just don’t know why it was so urgent for those things now. It was only two months ago I had my last oil change and they said NOTHING about any problems I may need to consider doing on my next visit. More

Helpful Our service rep was Tom Lyden and was very helpful. He gave his opinion on which services were really necessary at this time, and gave insights on sev Our service rep was Tom Lyden and was very helpful. He gave his opinion on which services were really necessary at this time, and gave insights on several issues. He was great and pleasant. More

Don't go here looking to be treated with respect I would not recommend them unless by some odd chance you don't like being treated with respect nor as if they value you as a customer. I have been loo I would not recommend them unless by some odd chance you don't like being treated with respect nor as if they value you as a customer. I have been looking for a truck for some time and went there because they had just the type of truck I was looking for. The saleman, Perry, was difficult to get in touch with and the sales manager Bernie was very rude and condescending. The deal fell through for these reasons and my search continues. They really need to step it up with their customer relations! More

Warranty work on my enclave. I took my enclave in for repairs. It was going to take overnight and without any hesitation they gave me a rental SUV from Enterprise. The part that w I took my enclave in for repairs. It was going to take overnight and without any hesitation they gave me a rental SUV from Enterprise. The part that was needed was back ordered. David Blood was my service rep. He kept me updated on my work. He was always very nice and professional. When the work was completed he had my car cleaned like it had just came off the showroom floor. I would highly recommend David Blood and Jim Ellis for any service needs. More

Amazing Experience!!! I experienced great service from Morris, Joe, and Jasmine! Everyone was super friendly, helpful, and professional. I will definitely recommend family I experienced great service from Morris, Joe, and Jasmine! Everyone was super friendly, helpful, and professional. I will definitely recommend family and friends to come here from now on. More