Jim Ellis Buick GMC Mall of GA

Best car purchase Best car buying experience. Tom Lyden and Sam were great. The whole team was. I will recommend Jim Ellis GMC to my friends whenever I find them lookin Best car buying experience. Tom Lyden and Sam were great. The whole team was. I will recommend Jim Ellis GMC to my friends whenever I find them looking for a car. More

Long time there and rep never communicated to me the status I took my truck in because the mirrors were not folding as they should every time. They added another issue David found (radio not turning off) that I took my truck in because the mirrors were not folding as they should every time. They added another issue David found (radio not turning off) that I didn't realize was an issue. After 2 hours, I went to check on my truck and found they had to take it back again to address the radio, but the mirrors wasn't showing the problem so they couldn't do anything with that. David never came to explain the status of my truck during the 2 hours. Each time I went to him. I walked over again after 2 hrs 15 min and he said he had to get the paper work together and I could go. That didn't happen. I had to walk over again and David said would help me after he finished up with another customer. Waited more and again, he never came to me with paperwork. I went to the other service rep to see if they could get me out of there since David was too busy and all of a sudden David gave the paper work to his co worker. I checked out and walked out with original rep only to find my keys were missing. He went back in to look for and after 2 tries, found them after another 10 minutes. This was a frustrating visit and the mirror issue is most likely still a problem. 2 1/2 hours for a radio issue repair that I wasn't aware of. More

2017 GMC Sierra Made an appointment for 2pm dropped truck off at 12 way early it was completed in less than an hour awesome experience Thank you for getting my vehicl Made an appointment for 2pm dropped truck off at 12 way early it was completed in less than an hour awesome experience Thank you for getting my vehicle serviced quicker than ever expected More

Great service! I have given this dealership and employees the highest rating and recommendation possible. They always provide excellent service taking care to make s I have given this dealership and employees the highest rating and recommendation possible. They always provide excellent service taking care to make sure I'm comfortable waiting. They always explain everything including my options. Special shout out to James Stecker for all his thoughtfulness and professionalism. More

Powertrain Warranty Repair Excellent performance on a leaky water pump repair under Certified Pre-Owned Warranty Program. Auto repaired quickly as promised. James Stecker was hi Excellent performance on a leaky water pump repair under Certified Pre-Owned Warranty Program. Auto repaired quickly as promised. James Stecker was highly cooperative and professional. And, fun to work with! More

Highly Recommend We recommend this dealership without hesitation! Tom Lyden and Joe Marengo were exceptional! My husband and I still marvel at how calm and helpful the We recommend this dealership without hesitation! Tom Lyden and Joe Marengo were exceptional! My husband and I still marvel at how calm and helpful they were with our 6 year old. This was my first car buying experience in 10+ years. Tom and Joe were transparent, patient and worked diligently to get us exactly what we wanted. Not the typical dealership. Not the typical car buying experience. Service was top rate. Looking forward to purchasing our second vehicle already! More

Fastest vehicle purchase I’ve ever made Went to look at a 2014 Sierra, after the test drive I went in with my sales man and was set up with Sami to negotiate a price. There was absolutely no Went to look at a 2014 Sierra, after the test drive I went in with my sales man and was set up with Sami to negotiate a price. There was absolutely no haggling what so ever on the price. Once that was done it took longer to sign the paperwork in finance than it did to drive and negotiate a price. Once out of financing I had to wait a bit on them to finish detailing my truck. The dealership took very care of me and my aunt who had brought me up to the dealership(which we drove 2.5 hrs to get there). Absolutely amazing place. I will definitely be back. And again Thanks Sami More

Resend is Great customer service everyone was very friendly. I will send other people to this locsyor for many years to come This have been the best ever. Great customer service everyone was very friendly. I will send other people to this locsyor for many years to come This have been the best ever. More

Courteous This was my first service at the location. Very impressive and friendly. Everything you expect and more is at your disposal while waiting for your veh This was my first service at the location. Very impressive and friendly. Everything you expect and more is at your disposal while waiting for your vehicle to get fixed. Worthed to drive all the way from Cumming. More

Great experience They were very accommodating, I will be back in the future. They had the truck I wanted and did whatever it took to get me in it! They were very accommodating, I will be back in the future. They had the truck I wanted and did whatever it took to get me in it! More