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Jim Ellis Buick GMC Mall of GA

Buford, GA

4.6
3,948 Reviews
Established in 2010, Jim Ellis Buick GMC Mall of Georgia offers a wide selection of new, pre-owned, and commercial Buick and GMC vehicles. As part of the Jim Ellis Automotive Group — which encompasses 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is committed to assisting customers in finding vehicles that suit their lifestyles and needs. The dealership's dedication to excellence has been recognized with the 2025 Reputation.com 800 Club Award and the 2024 CarFax Lifetime Top-Rated Dealer designation. Visit Jim Ellis Buick GMC Mall of Georgia at 3600 Buford Drive, Buford, GA 30519, or online at JimEllisBuickGMCMallofGeorgia.com.
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3600 Buford Drive

Buford, GA

30519

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Showing 3,948 reviews

October 02, 2018

Fabulous Customer Service Corey was outstanding to work with. He listened, then supported my needs. Great customer service and professionalism. Every business needs a Corey! More

by petrovich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Wright
Oct 24, 2018 -

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

October 02, 2018

Routine service Went in for routine service, took a little longer than I had expected but when I got my truck back , I saw where they had washed it too. More

by SANDYAUTRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaleb Dance
Oct 24, 2018 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for taking the time to leave this review. I apologize we did not set up proper expectations for your service visit. We appreciate you choosing Jim Ellis Buick GMC and hope you have great day!

October 01, 2018

Timely and excellant service They were very helpful setting things up, provided a temporary car and took care of everything in an expeditious manner that and it was effortless on More

by DWILLIAMSON1219
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Tipton, David Gonzalez
Oct 24, 2018 -

Jim Ellis Buick GMC Mall of GA responded

It is great to hear everything was done quickly and to your satisfaction! Until the next time we meet, take care!

October 01, 2018

Service The service was done in a timely manner and were very easy to speak with! David is the best service advisor to work with in the service lane! More

by RRUTLEDGE3004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gonzalez
Oct 24, 2018 -

Jim Ellis Buick GMC Mall of GA responded

We're glad to hear you found our staff was so knowledgeable and helpful! David is an asset to our team. We hope to be of service to you again in the future. Best wishes, Jim Ellis Buick GMC Mall of Georgia.

October 01, 2018

Perfectly handled my service visit for my two cars As usual, service people were outgoing and efficient, work done on time and complete. Everything was excellent from scheduling to being greeted and r More

by Mike J.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Stout, Kaleb Dance
Oct 24, 2018 -

Jim Ellis Buick GMC Mall of GA responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again for taking the time to leave us this information about your recent visit. Take care!

September 30, 2018

Stress-free Came in to look at a specific vehicle that was listed on their website. Tom was incredibly personable and friendly and took his time reviewing all asp More

by Haiden G.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Lyden
Oct 24, 2018 -

Jim Ellis Buick GMC Mall of GA responded

We're pleased to know we have been able to exceed your expectations and really help you out! Thanks for the double review! We appreciate it and happy that you had such a great experience.

September 29, 2018

Yukon XL purchase I came in and seen Morris Walker and Joe. They were great and gave me a great buying experience. This was probably the most stress free experience I h More

by WHEBAN3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Marengo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morris Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmine Abreu
Oct 01, 2018 -

Jim Ellis Buick GMC Mall of GA responded

Thanks for highlighting some of our staff who provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 29, 2018

Bought another one! We were so impressed with the dealership and our sales rep that we came back one month later to buy another one! This will be our third purchase from More

by Debbie B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hatcher
Oct 19, 2018 -

Jim Ellis Buick GMC Mall of GA responded

We're glad to hear you found our staff was so knowledgeable and helpful! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

September 28, 2018

Outstanding Experience! I had an outstanding experience with the service department this week. My appointment was at 12:30 pm and they took my vehicle within 5 minutes of my More

by BILLMORRIS2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seymour Content, Corey Wright
Oct 01, 2018 -

Jim Ellis Buick GMC Mall of GA responded

Hello Bill, we appreciate you leaving us this wonderful feedback! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Take care!

September 28, 2018

Warranty work I brought my Acadia in for a electrical problem. Sean got me an appointment and a loaner. I was on my way in a short time. Two days later I had my vec More

by FEATHERST61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Garrett
Oct 24, 2018 -

Jim Ellis Buick GMC Mall of GA responded

We want all our clients to have a comfortable and stress-free experience with us! Thank you again for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again.

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