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Jim Ellis Buick GMC Mall of GA

Buford, GA

4.6
3,951 Reviews
Established in 2010, Jim Ellis Buick GMC Mall of Georgia offers a wide selection of new, pre-owned, and commercial Buick and GMC vehicles. As part of the Jim Ellis Automotive Group — which encompasses 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is committed to assisting customers in finding vehicles that suit their lifestyles and needs. The dealership's dedication to excellence has been recognized with the 2025 Reputation.com 800 Club Award and the 2024 CarFax Lifetime Top-Rated Dealer designation. Visit Jim Ellis Buick GMC Mall of Georgia at 3600 Buford Drive, Buford, GA 30519, or online at JimEllisBuickGMCMallofGeorgia.com.
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3600 Buford Drive

Buford, GA

30519

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Showing 3,951 reviews

September 05, 2018

Never had an experience as good and easy when buying a car.. The process of buying a car can be stressful but everyone made it fun. I have nothing but good to say about each one that I talked with.. I was made t More

by ivieivie123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Marengo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelton Story, Mike Hatcher, Sean Garrett, Jasmine Abreu
Sep 07, 2018 -

Jim Ellis Buick GMC Mall of GA responded

We are so pleased you enjoyed your car buying experience with us! Thanks again for the positive feedback, and we hope that you have a great day! Safe travels!

September 05, 2018

Very good and professional Sales Person I have had the experience of buying my last two trucks with Craig Ebel, who is a very professional salesman, he helped me a lot during the process of More

by geotexconcrete
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Ebel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2018 -

Jim Ellis Buick GMC Mall of GA responded

We are glad to hear you always enjoy working with Craig! Please let us know if there is ever anything else we can do for you! Safe travels!

September 05, 2018

Efficient and Prompt!! He was very and helpful being that I didn’t have an appointment. I came in for an oil change and he indicated what other items needed attention to my More

by FRUITFUL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Tipton, David Gonzalez, Kaleb Dance
Sep 07, 2018 -

Jim Ellis Buick GMC Mall of GA responded

Your comments keep us motivated and working hard for all our guests! If you have any further needs or questions, please give us a call. We're always happy to help!

September 04, 2018

Sean was great. I had stopped getting my car serviced at Jim Ellis because I never felt good about the service environment. However, working with Sean has changed my More

by LADYADRIENNE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Garrett
Sep 05, 2018 -

Jim Ellis Buick GMC Mall of GA responded

We are so glad Sean was able to gain your trust in our service department! Please let us know if there is ever anything else we can do for you! Safe travels!

Sep 17, 2018 -

Jim Ellis Buick GMC Mall of GA responded

Sean has been a great asset to our Service Department. Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

September 04, 2018

It was quick and painless. Everyone was so kind. Everyone was so helpful from scheduling the appointment, to getting my care dropped off and the shuttle service. It was easier than I thought it would More

by M.CALD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2018 -

Jim Ellis Buick GMC Mall of GA responded

We're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of GA! Thanks again for the recommendation, and have an amazing day!

Sep 17, 2018 -

Jim Ellis Buick GMC Mall of GA responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you, and have a fantastic day!

September 04, 2018

Oil Change and tire rotation Just had it in for its scheduled oil change and tire Rotation. The Shop was quick and had me on my way in about 45 min , More

by ARNOLD.KEVIN442
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2018 -

Jim Ellis Buick GMC Mall of GA responded

It is great to hear that everything was completed quickly and to your satisfaction, Arnold! Please let us know if there is ever anything else we can do for you! Safe travels!

Sep 17, 2018 -

Jim Ellis Buick GMC Mall of GA responded

We're glad everything was completed quickly and to your satisfaction! Thank you so much again for your feedback! We hope you have a great day!

September 04, 2018

Excellent service This is my third auto purchase from a Jim Ellis dealership. The purchase process is top notch. Blake Kenya has been fantastic and I will refer others More

by Gary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Kenya
Sep 07, 2018 -

Jim Ellis Buick GMC Mall of GA responded

Gary, thank you for your kind words about Blake and congratulations on your new vehicle! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Sep 17, 2018 -

Jim Ellis Buick GMC Mall of GA responded

We love to hear feedback like this! Blake is a great addition to our team! We appreciate your business and hope you have a fantastic day!

September 03, 2018

Wonderful Job James Stecker went way beyond his call of duty to help straighten out our GM problem. We have a problem that GM cannot fix presently. More

by BNBWHEELER
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Gay
Sep 05, 2018 -

Jim Ellis Buick GMC Mall of GA responded

Our staff works hard to go the extra mile for our valued customers! Please don't hesitate to reach out if there's anything additional we can do for you.

Sep 17, 2018 -

Jim Ellis Buick GMC Mall of GA responded

We're pleased to know we have been able to exceed your expectations and really help you out!

September 03, 2018

Warranty Issue Will need to bring vehicle back to have same work completed. Issue with the molding and work was not completed satisfactorily. May not completely be More

by FGREENWAY3655
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Garrett
Sep 05, 2018 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We strive for 100% satisfaction and hope to achieve this on your next visit. Please don't hesitate to reach out if there's anything additional we can do for you.

Sep 17, 2018 -

Jim Ellis Buick GMC Mall of GA responded

We appreciate the high star rating. Please call the scheduling department so we can get you back in and get the issues corrected; if you have not already done so. We apologize that you are having to make two trips for the service. Look forward to getting this resolved quickly.

September 03, 2018

Quick and thorough Addressed all of the issues with my car in a speedy fashion. Easy drop off and pick up after hours. Friendly service on the phone and in person. More

by ERICAODEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gonzalez
Sep 05, 2018 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for taking the time to let us know how we did! Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a great day!

Sep 17, 2018 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, we are very happy to have provided you with such a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!

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