Jim Ellis Buick GMC Mall of GA

Outstanding Customer Service My Buick Lacrosse failed the Emission testing 3 times due to a repair that needed to be done. I was very disappointed with the prior service I had re My Buick Lacrosse failed the Emission testing 3 times due to a repair that needed to be done. I was very disappointed with the prior service I had received. I asked to speak to the manager, Ron Gay, he immediately took ownership of the service maintenance for my vehicle. Ron communicated daily with me, so I knew exactly what was going on with my Buick. He didn't stop until my car was repaired and passed the Emission testing. My husband and I are very happy with the service Ron gave to us. We're still talking about Ron today. Customer service was Outstanding. Thanks Ron! More

Shift knob repair & warped front rotors I brought my Buick Enclave in to get the lower part of the shift knob repaired under warranty. Parts had to be ordered and then I made an appointment I brought my Buick Enclave in to get the lower part of the shift knob repaired under warranty. Parts had to be ordered and then I made an appointment for the repair once the part arrived. Sean Garrett took great care of me and arranged for transportation for me to go the mall and for my return. He also explained that the rotors were covered under warranty so he had them cut to eliminate a vibration while under braking. Sean is a car guy and as such is a great point of contact and represents the dealership with utmost professionalism. He could easily fill the role of service manager. More

Truck purchase This was the best and easiest truck purchase I’ve ever had. The sales and service team at Jim Ellis are excellent, honest and knowledgeable. Firs This was the best and easiest truck purchase I’ve ever had. The sales and service team at Jim Ellis are excellent, honest and knowledgeable. First class dealership. More

Superb service--customers for life We returned to this dealership to purchase the 5th vehicle at this dealership. The sales staff, Sami Karaki and John Harrison, worked above and beyon We returned to this dealership to purchase the 5th vehicle at this dealership. The sales staff, Sami Karaki and John Harrison, worked above and beyond expectations to get us the best deal to ensure our satisfaction with the truck. They arranged their work schedule to meet with us at our convenience with Dee Hong coming in during his vacation time. Once again they exceeded expectations for their motto of creating customers for life. More

Excellent experience This was the absolute best and easiest experience I have ever had purchasing a vehicle. The people are great and the facility is very inviting! It wa This was the absolute best and easiest experience I have ever had purchasing a vehicle. The people are great and the facility is very inviting! It was a pleasure working with Alan. He took great care of us above and beyond. Jasmine made financing quick and painless. We will definitely use Jim Ellis in the future! More

Excellent service. Everyone is so sweet. I feel like I am taken care of. I love the cleanliness. I love the dealership location. Excellent!!!!! Excellent!!!!! service. Everyone is so sweet. I feel like I am taken care of. I love the cleanliness. I love the dealership location. Excellent!!!!! Excellent!!!!! More

GMC VAN AMAZING CUSTOMER CARE. ALL TRY TO WORK WITH YOU, FROM THE SALER TO THE PERSON THAT HELPS WITH THE PAPER WORK. I RECOMMEND THIS PLACE. IS THE BEST CUST AMAZING CUSTOMER CARE. ALL TRY TO WORK WITH YOU, FROM THE SALER TO THE PERSON THAT HELPS WITH THE PAPER WORK. I RECOMMEND THIS PLACE. IS THE BEST CUSTOMER SERVICE I HAVE BEEN RECEIVED EVER. THANKS SO MUCH NELSON, MY HUSBAND AND I APPRECIATE YOUR DEDICATION More

Great Experience We had a pleasant experience buying our Chevy Cruze. Craig Ebel helped us with everything and made this a truly exciting experience. We will recommend We had a pleasant experience buying our Chevy Cruze. Craig Ebel helped us with everything and made this a truly exciting experience. We will recommend Jim Ellis to everybody in the market for a car. More

Great Service!! Great experience as always! Friendly service and comfortable waiting area. Any recommendations for future service needs were recommended at a fair pri Great experience as always! Friendly service and comfortable waiting area. Any recommendations for future service needs were recommended at a fair price. They are the only place I take my vehicle. More

Excellent Sean was great. Experience was quick and perfect. Thank you to the Jim Ellis team. I will come back for a service next time I need one. Sean was great. Experience was quick and perfect. Thank you to the Jim Ellis team. I will come back for a service next time I need one. More