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Jim Ellis Buick GMC Mall of GA
Buford, GA
4,019 Reviews
Established in 2010, Jim Ellis Buick GMC Mall of Georgia offers a wide selection of new, pre-owned, and commercial Buick and GMC vehicles. As part of the Jim Ellis Automotive Group — which encompasses 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is committed to assisting customers in finding vehicles that suit their lifestyles and needs. The dealership's dedication to excellence has been recognized with the 2025 Reputation.com 800 Club Award and the 2024 CarFax Lifetime Top-Rated Dealer designation. Visit Jim Ellis Buick GMC Mall of Georgia at 3600 Buford Drive, Buford, GA 30519, or online at JimEllisBuickGMCMallofGeorgia.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 4,019 reviews
June 30, 2018
Excellent! The sales staff is just as wonderful to work with as the service department. The whole experience was relaxed and friendly. I never felt pressured lik The sales staff is just as wonderful to work with as the service department. The whole experience was relaxed and friendly. I never felt pressured like you do at other dealerships. It was refreshing. More
by LAW4940
Verified Customer
June 29, 2018
Great service. Warranty fixes made with care. Understood what needed to be fixed and got in down promptly. Made sure I has a business card to call back if not satisf Warranty fixes made with care. Understood what needed to be fixed and got in down promptly. Made sure I has a business card to call back if not satisfied with the repairs. More
by MOUNTAINMAN93
Employees Worked With
June 29, 2018
Great service experience Met all commitments made under the warranty and documented all services completed in a clear and understandable manner on our receipt. Timeliness of Met all commitments made under the warranty and documented all services completed in a clear and understandable manner on our receipt. Timeliness of services performed was as estimated when the vehicle was delivered. Thanks. More
by SC
Employees Worked With
Kaleb Dance
June 29, 2018
Great Service Chris Stout was very helpful and we are please with the service , he explained the issue and told us it was techs. error., and told us to call hi Chris Stout was very helpful and we are please with the service , he explained the issue and told us it was techs. error., and told us to call him if we find another issue. More
by RET1005
Employees Worked With
Chris Stout
June 29, 2018
Tony P truck experience We bought a vehicle a few years ago from the same dealership and both were positive experiences. The team made us feel like family which is refreshing We bought a vehicle a few years ago from the same dealership and both were positive experiences. The team made us feel like family which is refreshing considering the focus on internet buying without the face to face interaction. More
by Truck guy tony
June 28, 2018
Overall Great customer service Quick service,Friendly and helpful Staff! Everytime I come in to service my car I deal with the same person which I absolutely love Instead of having Quick service,Friendly and helpful Staff! Everytime I come in to service my car I deal with the same person which I absolutely love Instead of having someone different on every visit so whoever came up with this Had a brilliant idea! More
by MAMASH1130
Employees Worked With
David Gonzalez
June 28, 2018
Regular maintenance It was good. Staff is always friendly job was done in an hr. I'll be back. Now still a little disappointed in the price of programming a keyfob but I It was good. Staff is always friendly job was done in an hr. I'll be back. Now still a little disappointed in the price of programming a keyfob but I guess it is what it is. But all went well. More
by RITEFD121
Employees Worked With
Chris Stout
June 28, 2018
I was extremely happy with the service and support provide The time frame was longer than expected but there were extra problems and I was kept well informed. All problems were fixed and I was informed of how The time frame was longer than expected but there were extra problems and I was kept well informed. All problems were fixed and I was informed of how the problem was fixed. More
by LTwining
Employees Worked With
Sean Garrett
June 28, 2018
Frustrating at best I brought my vehicle in for two intermittent issues, the vehicle had been in the shop previously for both issues but I was told they couldn't find th I brought my vehicle in for two intermittent issues, the vehicle had been in the shop previously for both issues but I was told they couldn't find them. Since the initial visit one issue was verified by the service manager, the second I emailed audio clips to the service advisor. I was told that the wind noise heard by myself and the service manager, that was coming from the sunroof was actually a bad seal on my windshield, which was resealed. Two days later the sunroof wind noise is back. The sound that I sent them the audio recordings of, I was told they couldn't fix it since it wasn't making that sound when it was in the shop. The bottom line, they weren't going to try anything until it would reliably make the noise when it is in the shop. Can you say VERY FRUSTRATING. I sure can. The vehicle goes back for the wind noise issue next week. More
by RYALFORD
Employees Worked With
Sean Garrett
June 28, 2018
Excellent service The work was performed timely. After identifying the problem and determining time for repair, the service rep arranged for a rental vehicle for use u The work was performed timely. After identifying the problem and determining time for repair, the service rep arranged for a rental vehicle for use until repairs were completed. Vehicle seems great following the repair. More
by TERRIHARVEYASSOC
Employees Worked With
