Jim Ellis Buick GMC Mall of GA

Oil change a warranty repair The service department worked me in quickly for an oil change and a warranty repair for an air conditioner issue. David Gozales, Service Advisor, was The service department worked me in quickly for an oil change and a warranty repair for an air conditioner issue. David Gozales, Service Advisor, was courteous and continually updated me on the issue as well as when it would be completed. While I was not expecting to have a rental car covered for this time, one was provided which was of help. The repairs to the air conditioner were completed and it seems to be working as designed now. More

Work was done quickly Work was completed quickly. My previous salesman Sam. Made sure our Yukon was clean before we picked it up. Over all experience was great. Thanx. Work was completed quickly. My previous salesman Sam. Made sure our Yukon was clean before we picked it up. Over all experience was great. Thanx. More

Friendly and professional I prefer coming to the dealership where the level of knowledge and professionalism is a cut above the rest. Mostly a timely visit with appointment. I prefer coming to the dealership where the level of knowledge and professionalism is a cut above the rest. Mostly a timely visit with appointment. More

Excellent Service As always, I’ve had very excellent service from my service advisor David Gonzalez. Always willing to help with any questions I have. Very personable, As always, I’ve had very excellent service from my service advisor David Gonzalez. Always willing to help with any questions I have. Very personable, and helpful. Thank You More

AC Condenser repair Thanks to all the employees in the service department. Have been using their services for over 3 years now and it’s always been top notch! Thanks aga Thanks to all the employees in the service department. Have been using their services for over 3 years now and it’s always been top notch! Thanks again! More

Kept appointment time Dealing with Jim Ellis has been quite efficient and very accommodating. This is our second vehicle purchased from them. Our son and daughter-in-law Dealing with Jim Ellis has been quite efficient and very accommodating. This is our second vehicle purchased from them. Our son and daughter-in-law also have had good service. More

Oil Change and Tire Rotate Hopped in for a quick oil change. Usually I meet with my regular service advisor but it seems that things have changed. I can adjust to that.. it ju Hopped in for a quick oil change. Usually I meet with my regular service advisor but it seems that things have changed. I can adjust to that.. it just takes time. Leyde wasn't busy and helped me sign in for my service. I asked her how long it would take, asking for an honest answer, and then asked for a ride to the mall. Both drivers were courteous and good drivers. Friendly guys who knew how to keep the conversation going. My car was done in a timely manner and even washed. I'm starting to feel the love again since my fave service guy left. Still not there... but there's a good feeling about the new relationship with Jim Ellis MOG service. More

Warranty repair. Needed loaner. Good experience, although Enterprise rental was not great. Enterprise could not give me like vehicle and it had 1/8 tank of gas when I received. Ca Good experience, although Enterprise rental was not great. Enterprise could not give me like vehicle and it had 1/8 tank of gas when I received. Car smelled like an ashtray. I would have preferred a dealer loaner vs. a rental. More

Oil Change / Tire Rotation I usually go to the quick lube type places for oil changes for the convenience, but I decided to try the Jim Ellis oil change since I had received a c I usually go to the quick lube type places for oil changes for the convenience, but I decided to try the Jim Ellis oil change since I had received a coupon in the mail and they run your car through an automated wash and vacuum the interior. Their customer service was good and the waiting area was nice. I was told their automated car wash was down and they offered to do a hand wash for $24 extra which my wife agreed to (I would not have agreed to it since I could have got a cheaper car wash elsewhere, but I went along with what my wife agreed to). The shuttle service to the mall was good and on time; however, when we returned to get our car, the car wash had not been done and it had not been vacuumed. I would have given a 3.5 star review but I could only give a 3 or 4. The reason for not giving a 5 star review is because of them not washing / vacuuming the car and they did not reset my oil change indicator, so I'm going to have to figure out how to do that on my own or take it back to them. Don't get me wrong, the experience was not terrible, but a review is a review and I can't give a 5 star review due to the issues mentioned above. More

Very Friendly and want to sale you a vehicle. Willing to work with you on price and what you are really looking for in a vehicle. Salesman was very nice and seemed to be knowledgeable about vehicl Willing to work with you on price and what you are really looking for in a vehicle. Salesman was very nice and seemed to be knowledgeable about vehicle. More