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Jim Ellis Buick GMC Mall of GA
Buford, GA
3,558 Reviews
Jim Ellis Buick GMC Mall of Georgia is a proud member of the Jim Ellis Automotive family—an automotive group consisting of 20 dealerships and 17 brands. Since opening in 2010, the dealership has offered a wide variety of new, pre-owned and commercial vehicles. Dealership staff is dedicated to helping each customer find the vehicle best suited to their lifestyle and needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 3,558 reviews
March 22, 2017
Very Nice Experience. I usually dread buying a car. Alan Cavell was very nice to work with. He knew everything about the car I was interested in and understood that this was the first time I had looked Alan Cavell was very nice to work with. He knew everything about the car I was interested in and understood that this was the first time I had looked for this particular car. A 2017 Buick Encore. We did a test drive then talked money and I got back to him two days later to tell him I would buy the car. I would recommend Alan to my friends and family. More
by April
Employees Worked With
Alan Cavell
Helpful March 22, 2017
Ken was awesome Great service by Ken on the purchase of my new vehicle. He was knowledgeable and able to address all of my needs .....go see him today Great service by Ken on the purchase of my new vehicle. He was knowledgeable and able to address all of my needs .....go see him today More
by NORMAN EARLY
March 22, 2017
Great Experience! Mr. Houston was prompt from the moment I sent him an interest email! He was very professional, had outstanding customer service and made sure that I w Mr. Houston was prompt from the moment I sent him an interest email! He was very professional, had outstanding customer service and made sure that I was comfortable with every decision when purchasing my car. My family and I will definitely be back to purchase another vehicle with Mr.Houston! This dealership is worth the experience and their staff is amazing! More
by finch09
Employees Worked With
Levi Lewis, Kevin Houston
March 21, 2017
Very efficient Overall excellent experience. Was in and out in less than two hours and everyone did a great job. The pricing on the vehicle was good and everyone p Overall excellent experience. Was in and out in less than two hours and everyone did a great job. The pricing on the vehicle was good and everyone provided good information for me to make a buying decision. More
by Culp
Employees Worked With
Ken Wang
March 21, 2017
Best Customer Service Ever! The Jim Ellis GMC dealership...and especially Steven Eason…were the best I have ever experienced! Steven went far and above the call of duty to ma The Jim Ellis GMC dealership...and especially Steven Eason…were the best I have ever experienced! Steven went far and above the call of duty to make me feel comfortable and important and satisfied. Jason and Levi have to be complimented, too. Great guys. You gotta go there and see for yourself! More
by Chethcox
March 20, 2017
Great experience! Thanks again for the great service and everyone that help us make this process so easy!! These guys work very hard and we appreciate all their help! G Thanks again for the great service and everyone that help us make this process so easy!! These guys work very hard and we appreciate all their help! God Bless! More
by Loricunningham30546
Employees Worked With
Nathan Shaw, Dee Hong, Jesse Brown
March 20, 2017
Sales team LISTENED to us :) Our salesman actually listened to us and helped us throughout the process without using high pressure tactics. We told him upfront that we had a spec Our salesman actually listened to us and helped us throughout the process without using high pressure tactics. We told him upfront that we had a specific reason for delaying purchase, and he was very receptive to our purchase date and offered assistance along the way. More
by northrup
March 19, 2017
Easy and Professional Not only did I get a great deal on my truck but Allen was professional and easy to work with. He did a lot of leg work? before I got there which made Not only did I get a great deal on my truck but Allen was professional and easy to work with. He did a lot of leg work? before I got there which made things so much smoother once I arrived at the dealership. Would highly recommend Jim Ellis and Allen! More
by Dave C
Employees Worked With
Levi Lewis, Alan Cavell
March 16, 2017
We were extremely happy with the service and support provide We were extremely pleased with the courteous interaction from our sales representative, Alan Cavell. The information and assistance provided by him a We were extremely pleased with the courteous interaction from our sales representative, Alan Cavell. The information and assistance provided by him and others at the dealership was very helpful with no pressure sales effort. We really like the car and anticipate good service from the service department. More
by LTwining
March 16, 2017
Horrible customer communication Two days after I drove the BMW off the lot, the check engine light came on and I noticed a roaring coming from the front end. I called, emailed, and t Two days after I drove the BMW off the lot, the check engine light came on and I noticed a roaring coming from the front end. I called, emailed, and texted the sales associate and manager to let them know so they could fix the issues and they told me to take it to the BMW dealership and that was it. They were adamant about no wanting me to bring the car back for them to fix. So after two days of arguing with them, the store manager finally assured me that I would not incur any costs when I take it to the dealership...i took it to the dealership and turns out they sold me a car that did not have a gas cap, which turns out to have been lost when they filled the tank up for me upon purchase. They also told me they took it to the BMW dealership when they first got the car in on trade, which was also a lie. I found this out by asking what dealership they took it to and I took the car to that specific dealership and was notified that the car had never been in there for any kind of service. The car needed a front wheel bearing, which jim ellis said they had replaced by the dealership already. That was a lie as well, i talked to the BMW advisor and he said the right front wheel bearing is the only one that has been replaced, and that both sides were factory parts from day one. So which bearing on what car did they replace at Jim Ellis?? Moral of the story is, if you want a luxury or performance car, go to the specific dealership for that specific car. I ran into the same issue with buying an SS camaro a week prior which is why I got my money back and traded for this BMW. Good luck consumers. More
by Cluskgo
