Jim Ellis Buick GMC Mall of GA - Service Center

Always professional and caring. Walking me through the process and keeping me informed on my vehicle. Walking me through the process and keeping me informed on my vehicle. More

Brandon was great and kept me informed while the service was being done on my Canyon. Once they found that the truck needed a part, he immediately got me a loaner and I was on my way. Overall they made it e was being done on my Canyon. Once they found that the truck needed a part, he immediately got me a loaner and I was on my way. Overall they made it easy for me. More

My service advisor. Ed Barnes was great. The dealership took care of me above and beyond. I’ll be back every time. Ed Barnes was great. The dealership took care of me above and beyond. I’ll be back every time. More

1st oil and filter change with tire rotation. Work was finished ahead of the estimated time and I didn't have to wipe down the interior after service. Work was finished ahead of the estimated time and I didn't have to wipe down the interior after service. More

This is my favorite dealership. Sales and Service Dept provide great customer service. Ed Barnes is who i go to every time for Service Sales and Service Dept provide great customer service. Ed Barnes is who i go to every time for Service More

The amenities are fine, but the wait times are far too long for basic services (oil change etc). In addition, pricing has really gotten out of hand. Prices have increased by 50 percent on transmission f long for basic services (oil change etc). In addition, pricing has really gotten out of hand. Prices have increased by 50 percent on transmission fluid services in 2 years ($150 higher). Thats crazy! I am happy to pay a small premium to have work done at a dealer, but we are now far past a small premium especially when it takes 3-4 hours for basic service with an appointment. Pricing being this far out of line means I will not be back for service. Dealers charge more than independents for the same parts (even though they are the oem) and labor rates are higher than appropriate. Ive had every service done at this dealership over the last 7 years and 100k miles; however, this will be my last one. You have priced yourselves out of a customer. More

It was just average this time. Previous experience was better. Would have appreciated a little better communication. Previous experience was better. Would have appreciated a little better communication. More

Christie was so kind and such a great support with my car issues and Jim Ellis was very accommodating when I had to bring my car back for the same issue. issues and Jim Ellis was very accommodating when I had to bring my car back for the same issue. More

Charles is profesional and goes above and beyond with a friendly and welcoming personality, he is A+. Af for service by the tech, his attention to detail give me the confidence that my vehicle is on the be friendly and welcoming personality, he is A+. Af for service by the tech, his attention to detail give me the confidence that my vehicle is on the best hands possible. More