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Jim Ellis Buick GMC Mall of GA
Buford, GA
4,407 Reviews
Established in 2010, Jim Ellis Buick GMC Mall of Georgia offers a wide selection of new, pre-owned, and commercial Buick and GMC vehicles. As part of the Jim Ellis Automotive Group — which encompasses 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is committed to assisting customers in finding vehicles that suit their lifestyles and needs. The dealership's dedication to excellence has been recognized with the 2025 Reputation.com 800 Club Award and the 2024 CarFax Lifetime Top-Rated Dealer designation. Visit Jim Ellis Buick GMC Mall of Georgia at 3600 Buford Drive, Buford, GA 30519, or online at JimEllisBuickGMCMallofGeorgia.com.
We also have a state-of-the-art collision center. To learn more about our collision and repair services, please visit https://www.jimelliscollision.com/
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 2,609 service reviews
May 14, 2026
The service department is fast when it comes to diagnosing a problem. The vehicle was looked at quickly. The staff seem to lack empathy and just wanted to make a sale, such as recommending a transm diagnosing a problem. The vehicle was looked at quickly. The staff seem to lack empathy and just wanted to make a sale, such as recommending a transmission service before it’s recommended in the truck manual. They also tried to sell me wiper blades when I had replaced them a week ago. More
by Andy002
Verified Customer
May 11, 2026
The customer service was a good experience,he was Nice , courteous an worked in a professional way and I really appreciated the video explaining what was going on with my car. courteous an worked in a professional way and I really appreciated the video explaining what was going on with my car. More
by bowmanmary87
May 09, 2026
James has great customer service. He greeted me when I came to the counter. There was just a small issue with my part that was recalled wasn’t put on correctly. He called me and asked He greeted me when I came to the counter. There was just a small issue with my part that was recalled wasn’t put on correctly. He called me and asked him. Could I bring it back in? Actually he offered for him or someone from the dealership to pick up the vehicle for me, which was really really convenient. I really love that and also my tank was full and they brought the vehicle back so I would definitely be bringing my car there if I have any issues thank you. More
by Rodgersrena@gmail.com
May 08, 2026
When my automated brakes went out they fixed it within 3 days instead of 10 days like it was supposed to take I was very pleased. days instead of 10 days like it was supposed to take I was very pleased. More
by RICKY.SMITH120953
Employees Worked With
May 07, 2026
Pleased with the prompt service. The video recap is awesome. Jim Ellis is the service department of choice i trust to maintenance my vehicle. Appreciate you guys The video recap is awesome. Jim Ellis is the service department of choice i trust to maintenance my vehicle. Appreciate you guys More
by MRANDMRSRODGERSTHE2ND
Employees Worked With
May 07, 2026
Great service, it was fast and we were out of there in no time. Thank you! time. Thank you! More
by alma.izguirre1
Employees Worked With
