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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,339 Reviews
Call Service Center (770) 872-6272

2,339 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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August 11, 2025

The service part staff have smiles on their face but their actions are racist and very vulgar they do service no one stars I wish there were minus stars More

by Lucy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Floystrop
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I'don't no name service part desk one lady
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Aug 12, 2025 -

Jim Ellis Buick GMC Mall of GA responded

Hi there. We can assure you that we do not find this type of behavior acceptable and would like to address the situation you have described. We sincerely apologize that you had this experience with our team. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Jim Ellis Buick GMC Mall of Georgia (770) 872-0884.

August 08, 2025

Outstanding service, set expectations and was communicative. Under promised and over delivered with speed of repair an exact invoice. Ed is a credit to his profession ! More

by Mark G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 11, 2025 -

Jim Ellis Buick GMC Mall of GA responded

Mark, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC Mall of Georgia! We look forward to your next visit! Take care!

August 07, 2025

James and the whole Jim Ellis Team are great! ! They keep you updated on what is going on with your vehicle and give a thorough explanation!! Thank you!! More

by PAMJONES63
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Floystrop
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 11, 2025 -

Jim Ellis Buick GMC Mall of GA responded

We're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. Please don't hesitate to reach out if there's anything additional we can do for you.

August 07, 2025

Jim Ellis Buick Gmc Mall of Georgia is the best Gmc go ship in Atlanta. Prompt service pay attention to detail.. More

by RANDYWADE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Dowdy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sami Karaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Marengo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristin Buffington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Gay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Ropp
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 11, 2025 -

Jim Ellis Buick GMC Mall of GA responded

We're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. Please don't hesitate to reach out if there's anything additional we can do for you.

August 02, 2025

It was a great and enjoyable experience Brandon was very thorough and great I will return More

by taejamaal
Recommend Dealer
Yes
Employees Worked With
Brandon Cannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Cannon
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Aug 05, 2025 -

Jim Ellis Buick GMC Mall of GA responded

We're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. Please don't hesitate to reach out if there's anything additional we can do for you.

August 02, 2025

Quick response. Excellent service best communication when we call they respond right away it's awesome. More

by SAMNANIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Prayor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2025 -

Jim Ellis Buick GMC Mall of GA responded

We're glad everything was completed quickly and to your satisfaction! Please don't hesitate to reach out if there's anything additional we can do for you.

July 31, 2025

Very expensive and unprofessional. Not willing to match prices - I will be going to Roswell where the service is faster, and much more affordable!!!! More

by CHELSEA.B.CAMPBELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Stecker
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2025 -

Jim Ellis Buick GMC Mall of GA responded

If you are willing to give us another chance, please contact us at (770) 872-0884 so we can understand your situation better in order to try and turn your experience around. Thank you, Jim Ellis Buick GMC Mall of Georgia

July 31, 2025

I appreciate you all being quick in getting my car served and the quick turn around time. More

by JIMSTEPHENS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chick Clayton did an awesome job on making sure I got taken care of on a recent repair. He gave me great direct and advice along with him following up several time during the process.
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Aug 05, 2025 -

Jim Ellis Buick GMC Mall of GA responded

We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 30, 2025

All the people I dealt with were awesome. They were nice, knowledgeable, and honest. I felt like I made the right decision on my vehicle. More

by Devlin Manning
Recommend Dealer
Yes
Employees Worked With
Richard Nourie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sami Karaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Wang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristian Prado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 04, 2025 -

Jim Ellis Buick GMC Mall of GA responded

Devlin, your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

July 28, 2025

Best Jim Eills auto service ever! !!!!! Great staff, shop clean. Long commute, but is definitely worth it. More

by MTN.TOYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2025 -

Jim Ellis Buick GMC Mall of GA responded

Our staff is committed to providing each of our clients with the best automotive experience! We hope to see you soon!

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