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Jim Ellis Buick GMC Mall of GA

Buford, GA

4.6
4,776 Reviews
Established in 2010, Jim Ellis Buick GMC Mall of Georgia offers a wide selection of new, pre-owned, and commercial Buick and GMC vehicles. As part of the Jim Ellis Automotive Group — which encompasses 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is committed to assisting customers in finding vehicles that suit their lifestyles and needs. The dealership's dedication to excellence has been recognized with the 2025 Reputation.com 800 Club Award and the 2024 CarFax Lifetime Top-Rated Dealer designation. Visit Jim Ellis Buick GMC Mall of Georgia at 3600 Buford Drive, Buford, GA 30519, or online at JimEllisBuickGMCMallofGeorgia.com. We also have a state-of-the-art collision center. To learn more about our collision and repair services, please visit https://www.jimelliscollision.com/
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3600 Buford Drive

Buford, GA

30519

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Showing 2,924 service reviews

October 26, 2026

James was excellent at communicating. He always had great customer service. Very kind. I would 10/10 recommend. More

by kendallnporter
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Stecker
October 26, 2026

Friendly The visit was uneventful and a little quicker than the past. Everyone is friendly. More

by DLHUNTER5
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Barnes
October 25, 2026

Everything went well. Brandon called me multiple times to update me on the status of the vehicle. More

by CTONYG
Recommend Dealer
Yes
Employees Worked With
Brandon Cannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Cannon
October 25, 2026

Everything went smooth. The repair was timely and within the budget I had allowed for this. More

by chad@hullaway.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Fiorentino
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 24, 2026

Very efficient Fast and friendly with an attention to detail. Charles matched your on line price, thanks! More

by steven_tal
Recommend Dealer
Yes
Employees Worked With
Charles Prayor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Prayor
October 23, 2026

Ed was very helpful. He got my service completed ahead of time, which I appreciate. Ed did not try to over sell my services needs and completed what I asked. Ing job I de More

by david.leach0
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Barnes
Oct 25, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. Please don't hesitate to reach out if there's anything additional we can do for you.

October 23, 2026

Always excellent customer service and no issues with my vehicle after servicing Great service experience More

by CWJDB_93
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Stecker
Oct 25, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 22, 2026

There was great communication on the staff's end. Every time I need to get something done on my truck, everyone is very sweet and helpful. The customer service that I receive is beyond amazing. More

by BLANCAVARA
Recommend Dealer
Yes
Employees Worked With
Monica Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Hernandez
Oct 24, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hello, your positive review means a lot to us and we’re happy we could help you! Please let us know if there is ever anything else we can do for you! Safe travels!

October 22, 2026

II was impressed with Dominic he keep in touch with me the whole time and he walked me to my truck l give him 10 rating very happy Thank you Mark Bosard More

by Mark Bosard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Fiorentino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hello Mark, our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Please let us know if there is ever anything else we can do for you! Safe travels!

October 22, 2026

Was there 2 hours for oil change and tire rotation No Not a happy customer More

by suningeorgia
Recommend Dealer
No
Oct 25, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We regret to hear that you are displeased with your recent experience with us. Please contact us at (770) 872-0884 when you have an opportunity, and we will be more than happy to try and turn your experience around.

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