Jim Ellis Buick GMC Mall of GA - Service Center

The amenities are fine, but the wait times are far too long for basic services (oil change etc). In addition, pricing has really gotten out of hand. Prices have increased by 50 percent on transmission f long for basic services (oil change etc). In addition, pricing has really gotten out of hand. Prices have increased by 50 percent on transmission fluid services in 2 years ($150 higher). Thats crazy! I am happy to pay a small premium to have work done at a dealer, but we are now far past a small premium especially when it takes 3-4 hours for basic service with an appointment. Pricing being this far out of line means I will not be back for service. Dealers charge more than independents for the same parts (even though they are the oem) and labor rates are higher than appropriate. Ive had every service done at this dealership over the last 7 years and 100k miles; however, this will be my last one. You have priced yourselves out of a customer. More

Christie was so kind and such a great support with my car issues and Jim Ellis was very accommodating when I had to bring my car back for the same issue. issues and Jim Ellis was very accommodating when I had to bring my car back for the same issue. More

It was just average this time. Previous experience was better. Would have appreciated a little better communication. Previous experience was better. Would have appreciated a little better communication. More

Charles is profesional and goes above and beyond with a friendly and welcoming personality, he is A+. Af for service by the tech, his attention to detail give me the confidence that my vehicle is on the be friendly and welcoming personality, he is A+. Af for service by the tech, his attention to detail give me the confidence that my vehicle is on the best hands possible. More

It was a great experience The seating area is nice and comfortable and work friendly. comfortable and work friendly. More

Oil change schedule software needs attention. Came in for just an oil change and it took 2.5 hours after he stated it would take 1.5 hours. Apparently it got pushed back with whatever system you Came in for just an oil change and it took 2.5 hours after he stated it would take 1.5 hours. Apparently it got pushed back with whatever system you guys use. James noticed it wasn’t completed and made sure to get his guys on it immediately. Took longer quoted but the service dept does great work. Big thanks to James and team but get rid of that automated scheduler. More

Charles was rude and also refuting the context of the conversation I had with Kim prior to my bringing the car for service. He kept on saying he had the recordings but the contents should be clear about conversation I had with Kim prior to my bringing the car for service. He kept on saying he had the recordings but the contents should be clear about the rates. More