Jim Ellis Buick GMC Mall of GA

I Everyone did an excellent job, and I appreciated the video. The waiting room and restroom was very clean. video. The waiting room and restroom was very clean. More

Everything was done right, I hope, quickly. I resent that there is a machine to pay for snacks. What happened to the 10 cent bag of chips that you provided? I resent that there is a machine to pay for snacks. What happened to the 10 cent bag of chips that you provided? More

Updated: The service manager, Nick Rose, did contact me the same afternoon & was very proactive in making sure the service got back on schedule. He contacted me, first thing, the next morning to let me kno the same afternoon & was very proactive in making sure the service got back on schedule. He contacted me, first thing, the next morning to let me know that the services were complete & my vehicle was ready for pickup. Upon arrival, he came out his office., greeted me, apologized again for the inconvenience and thanked me for my patience. Despite the slow start, excellent customer service was given & I won't hesitate to bring my vehicle back to this location. ******************************************* My 1st visit for service, and dealing w Monica & Brandon was great. But this 2nd visit, dealing w Brandon, so far, is terrible. I will keep you posted. I had to leave my Yukon for them to diagnose a problem which required it to be cranked from a cold start. Brandon informed me this would be done, first thing in the morning & he would contact me to give me an update. I get home from work @ 5a & figure he would call @ least by 9a. 10:30a, I wake up to no missed calls. So I attempted to call him @ 10:30a & then again @ 11:30a. Unable to reach him, I spoke w the operator who said that he was informed & would call me back. 12:30 Noon & I still haven't heard from him, so now I am calling, attempting to reach the Service Mgr - Nick Rose or General Mgr - Jason Dowdy. I wasn't able to reach either one. At this point, I'm not only highly aggravated, but concerned as to what the heck is going on @ this dealership. I'm about to just go up there & see what is going on, since I'm unable to talk to anyone. Then @ 1:30p, my service consultant, Brandon Cannon finally calls me back. He said he wanted to be transparent & told me that they didn't look @ my vehicle until 11:30a, but that doesn't make me feel any better, because now, I'm going to be in a rental for another day, at the minimum. Had they started the process @ the beginning of the day, like he said they were, I could have possibly been picking my truck up this afternoon. And he never gave any valid reason why they started so late OR why he never contacted me until 1:30p in the afternoon. I realize exceptions can happen, but when you don't reach out to your customer to inform him of what is going on, that really sends a strong signal that you don't give a xxxx. He was apologetic & assured me they would get on it, but that remains to be seen. If great service & customer service is given, going forward, I will make that known. If not, I will make that known as well. More

Excellent service as usual. I would highly recommend this dealership to anyone in need of service for their GMC. I would highly recommend this dealership to anyone in need of service for their GMC. More

It was good Great welcome but first they said accept my coupon . When my car done want to pay my bill. They said I can't use coupon. Because I use yours discount. I talk with them beforel to change my oil. coupon . When my car done want to pay my bill. They said I can't use coupon. Because I use yours discount. I talk with them beforel to change my oil. She told me sure, I will put my paperwork. More

Wouldn’t trust anyone else with my Yukon they take care of their customers…. 5stars of their customers…. 5stars More