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Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,317 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,317 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
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November 27, 2019
Complimentary oil change Dealership provides excellent service, complimentary oil changes are a great part of service and sells for GMC products. Recommend this dealership to Dealership provides excellent service, complimentary oil changes are a great part of service and sells for GMC products. Recommend this dealership to anyone needing service on vehicle. More
by FREEMAN66
Verified CustomerEmployees Worked With
Mike Hatcher
November 27, 2019
Excellent Service Addressed all of my concerns Took their time to listen to me and answer any questions. Tom kept me in the loop as to the status of my repairs. Addressed all of my concerns Took their time to listen to me and answer any questions. Tom kept me in the loop as to the status of my repairs. More
by amy78
Employees Worked With
Tom Lyden
November 27, 2019
Quality of service I did not purchase my vehicle from Jim Ellis but have taken it to the mall of ga store from day one. The first few visits were great. Now the the warr I did not purchase my vehicle from Jim Ellis but have taken it to the mall of ga store from day one. The first few visits were great. Now the the warranty is out and the work seems to get sloppier. They don't wash the vehicle any more the windshield has oil prints all over from removing the service sticker. For a $120 oil change the vehicle should come back clean. Just my thoughts it seam to me they are more concerned about selling additional service work then doing the work it is in there for correctly. More
by IMSCROWE
Employees Worked With
Sean Garrett
November 27, 2019
Excellent Great Customer Service, Knowledgeable, , Great Value, Friendly Listened to my questions and answered all Great Communication I would recommend this d Great Customer Service, Knowledgeable, , Great Value, Friendly Listened to my questions and answered all Great Communication I would recommend this dealership to all my friends and family More
by jgeorgeatl
Employees Worked With
Leo In Service
November 27, 2019
Service The service advisor was helpful and answered all of our questions. The waiting area was comfortable. Our service advisor kept us up to date about the The service advisor was helpful and answered all of our questions. The waiting area was comfortable. Our service advisor kept us up to date about the status of our vehicle. More
by TTT2129
Employees Worked With
Ed Barnes
November 26, 2019
service EVERYTHING ON THE RECALL WAS COMPLETED AND EXTRA WORK WAS COMPLETED IN A TIMELY MANNER. what more can i say, it was great and timely. EVERYTHING ON THE RECALL WAS COMPLETED AND EXTRA WORK WAS COMPLETED IN A TIMELY MANNER. what more can i say, it was great and timely. More
by ktschmid
Employees Worked With
November 23, 2019
Second bad experience I don’t have time for this. I will not use this dealership again. This was my second disappointment out of three visits to Jim Ellis I don’t have time for this. I will not use this dealership again. This was my second disappointment out of three visits to Jim Ellis More
by CARONCARSON
Employees Worked With
I won’t call people out.
November 23, 2019
Sean Garrett is about the best service provider I have ever worked with. He always does what he says and coordinates very well with the actual service staff to en is about the best service provider I have ever worked with. He always does what he says and coordinates very well with the actual service staff to ensure I get the correct maintenance. More
by almiddleton
Employees Worked With
Sean Garrett
November 22, 2019
great service The service department was great. I was in and out of the dealership in about 45 minutes. The service was a lot quicker than I expected. The service department was great. I was in and out of the dealership in about 45 minutes. The service was a lot quicker than I expected. More
by PARRWA
Employees Worked With
Sean Garrett
November 22, 2019
Recall Work Done Quickly Stopped-by the dealership to check on service recall notice. They were able to get me in a couple hours later and completed it while I waited. Tom w Stopped-by the dealership to check on service recall notice. They were able to get me in a couple hours later and completed it while I waited. Tom we extremely helpful and very friendly - and even offered to have the truck washed. More
by Sarge
Employees Worked With
Tom Lyden
