Jim Ellis Buick GMC Mall of GA - Service Center

Buick Enclave James did a great job, was courtesy and kept me informed with the process and all of the issues that where wrong with my vehicle. Thank you James did a great job, was courtesy and kept me informed with the process and all of the issues that where wrong with my vehicle. Thank you More

They make it easy and pleasant The waiting room is nice. The personnel are very friendly and helpful. My only complaint is that they try to get you to add on to the services you are The waiting room is nice. The personnel are very friendly and helpful. My only complaint is that they try to get you to add on to the services you are in for. I came in for an oil change and left after spending $350. I turned down an oil additive, a cabin air filter and a few other suggestions. It's probably cheaper just to get your oil changed at a drive thru type place :) More

Average I went to do the oil change, during the visit in requested to check the left mirror because is not working properly, The staff member told me that the I went to do the oil change, during the visit in requested to check the left mirror because is not working properly, The staff member told me that they have to replace the mirror and someone going to get in touch with me when they received the part but 2 months later I am still waiting for someone to call me. Not good... not good... More

Oil change reasonable price and quick service. I was in and out in less than 90 minutes. Nice quiet area to read while I waited, although would have liked to h reasonable price and quick service. I was in and out in less than 90 minutes. Nice quiet area to read while I waited, although would have liked to have been able to mute the large screen tv (in the lounge area with the large comfortable chairs) More

Oil change & Tire Rotation Went to Jim Ellis for an oil change and tire rotation. The job were competed within the time estimated and the service adviser, James Stecker, was fr Went to Jim Ellis for an oil change and tire rotation. The job were competed within the time estimated and the service adviser, James Stecker, was friendly and professional. More

Problem with windshield wipers I had the pleasure of dealing with James in your service department. He was very professional, courteous, and friendly but most of all he took the ti I had the pleasure of dealing with James in your service department. He was very professional, courteous, and friendly but most of all he took the time the time to understand our issues and made certain the issues with our vehicle was corrected. James also made sure we knew what was going on with our vehicle at all time. Great job James More

Car service and brake repair on my Jeep Wrangler. David did a great job of keeping me posted and letting me know what was wrong with the brakes. He helped me determine the most affordable solution wh David did a great job of keeping me posted and letting me know what was wrong with the brakes. He helped me determine the most affordable solution which is appreciated. Provided Lift to a restaurant while the worked on the brakes. More

Good customer service overall David Gonzalez always has a great attitude and is very professional. The staff that I encountered was friendly And courteous. Jason is a good manage David Gonzalez always has a great attitude and is very professional. The staff that I encountered was friendly And courteous. Jason is a good manager More

Brake repair James always does a great job. Even when the dealership can not fix the problem he still goes out of his way to make it right. James always does a great job. Even when the dealership can not fix the problem he still goes out of his way to make it right. More

Overpriced So I brought my car in to be serviced because it was overheating. I have a gold warranty because that was recommended to me when I purchased my car. I So I brought my car in to be serviced because it was overheating. I have a gold warranty because that was recommended to me when I purchased my car. I was told the $40 part that was needed to fix my car wasn’t covered unless I had the gold plus warranty and it would be $400. And to top things off, I was told part was in stock, then part was at another dealer and would be in that afternoon and then part didn’t come in. When I called close to closing I was told that they found it at yet another location and would be in the next morning. All in all, I expected so much more given my previous experiences had been so wonderful. More