Jim Ellis Buick GMC Mall of GA - Service Center

Professional Staff and Fast Service I have been bringing my vehicle here for three years and the staff has always been friendly, professional and helpful. The service is typically perfor I have been bringing my vehicle here for three years and the staff has always been friendly, professional and helpful. The service is typically performed in a timely manner and the waiting areas are very comfortable and clean. More

You Won't Believe This I have 2006 Hummer so use Jim Ellis GMC for service since Hummers are not longer in production. The engine was getting a little loud and before send I have 2006 Hummer so use Jim Ellis GMC for service since Hummers are not longer in production. The engine was getting a little loud and before sending my son off to college I asked their technicians to check the engine and belts to make sure everything was in good order. They had 2 technicians look it over real good and said that everything looked good and they recommended no service. Did not even charge me for the time and attention. How many times do you take your car in for service only to get a list of items that need done, amounting to thousands of dollars worth of repairs. And you wonder if the stuff actually needs done or if the dealership is just trying to make some money. This experience has made Jim Ellis GMC a trusted source for my car maintenance. More

Poor Service Came in today for a simple oil change at 9:30am and left your dealership around 4:15pm. We were told that we also needed a new tire, alignment, filter Came in today for a simple oil change at 9:30am and left your dealership around 4:15pm. We were told that we also needed a new tire, alignment, filter, etc.. $430 in total. We said ok, then they broke our camera light and acted like they were doing us a favor by not charging us to replace it. Jessica our service advisor dropped the ball and then we couldn't find her. No one offered a ride home or a loaner car for the day. Every time we asked for an update, we were told it would be ready shortly. Jason Dowdy, GM offered us a free oil change for our next visit.... really? We have been loyal customers for 3 1/2 years! We are very disappointed and won’t be back. More

Thoroughness and customer loyalty mean nothing After last two regular oil changes, I left the business and the 'low wiper fluid' warning light came on. I immediately returned to have them refill th After last two regular oil changes, I left the business and the 'low wiper fluid' warning light came on. I immediately returned to have them refill the windshield wiper solution which is a customary and routine part of a regular oil change. They seemed more interested in selling me small add-on service than focusing on doing a through job. My most disappointing and baffling experience was recently when the car was in for major and costly repair work...$3K of oil and radiator leaks. My appointment had to be booked a week out. Upon arriving I was told that no loaner cars were available at the time, but I could rent a car at their dealer rate from a business next door. Loaner cars were being held for those upcoming service appointments, even though I had made an appointment a week out. I am totally baffled how a dealership as large as this one simply doesn't have enough loaner vehicles to accommodate their loyal and high paying service repair customers. More

Warranty fixes and cosmetic repairs Great job and much improved from my last visit which is great to see. I love the GMC Jim Ellis at Buford Mall of Georgia. Again, thank you! Great job and much improved from my last visit which is great to see. I love the GMC Jim Ellis at Buford Mall of Georgia. Again, thank you! More

Fast and good service Great service. I was checked in and waited in the lobby. Car came out washed and ready. I declined other recommended service due to time. Great service. I was checked in and waited in the lobby. Car came out washed and ready. I declined other recommended service due to time. More

Pleasant experience Jessica Walter answered all my questions and got me and my Malibu in and out. I've always had excellent customer service from Jim Ellis - Mall of Geo Jessica Walter answered all my questions and got me and my Malibu in and out. I've always had excellent customer service from Jim Ellis - Mall of Georgia. More

Prices for service work are ridiculous I had several things checked beside getting my oil and filter plus check fluids service. Check engine light soon light on , this is my fourth time i I had several things checked beside getting my oil and filter plus check fluids service. Check engine light soon light on , this is my fourth time in to check this. This visit I was told some canister and sensor need changing and that was going to coast over $900 I’m sorry that is ridiculous. Need I say more and this was just one out of three! More

Excellent service The service department Made the repairs on the time frame that was discussed and provided a car for me to drive. Pleased with the service. The service department Made the repairs on the time frame that was discussed and provided a car for me to drive. Pleased with the service. More

Great Service Great service. I was checked in and waited in the customer lounge while my service was being completed. Sean kept me informed regarding the service I Great service. I was checked in and waited in the customer lounge while my service was being completed. Sean kept me informed regarding the service I was having performed throughout the entire process. Very pleased with the service and turnaround time. Overall cost was less than I had expected. More