Jim Ellis Buick GMC Mall of GA - Service Center

OUTSTANDING James was my liaison and made sure I understood in layman's terms what was going on with my vehicle. He even walked me to my car. James was my liaison and made sure I understood in layman's terms what was going on with my vehicle. He even walked me to my car. More

Radio works great The software update seems to have fixed our rebooting of the radio problem. Thank you thank you thank you. James kept me up to speed on the fixes. The software update seems to have fixed our rebooting of the radio problem. Thank you thank you thank you. James kept me up to speed on the fixes. More

My tech David was awesome!!! Great dealership and great service tech David. After determining that the repair was going to take longer than thought David made sure I had a rental Great dealership and great service tech David. After determining that the repair was going to take longer than thought David made sure I had a rental car. Will never buy another car from any place else again. More

Thanks for letting me know I have leak in my power steering. I would not have known if your guys didn’t do the check of my car when I had my oil changed. for letting me know I have leak in my power steering. I would not have known if your guys didn’t do the check of my car when I had my oil changed. More

Sean did a great job managing my repair. I had an issue that was under warranty. It was handled quickly and satisfactorily. I will continue to take my car back should issues arise. I had an issue that was under warranty. It was handled quickly and satisfactorily. I will continue to take my car back should issues arise. More

Oil change and tire rotation Good job, very friendly, very professional, perfect time, responsibility and good work this is good place to take your car to get all the services you Good job, very friendly, very professional, perfect time, responsibility and good work this is good place to take your car to get all the services you need. More

Issues resolved I will say there were issues at first. But with cooperation and speaking things out this issues were remedied. Customer service is great but depends o I will say there were issues at first. But with cooperation and speaking things out this issues were remedied. Customer service is great but depends on the person that you work with. There are those whose customer service is golden and some that could be worked on. But overall they do try their best to keep the customers happy amd secure with their purchase. Thank you for work with me on my issues!! More

Customer service Overall it was a Good experience. Assisted orofessionally and the staff was good. Clean waiting room and the snack area was neat and clean . Thanks Overall it was a Good experience. Assisted orofessionally and the staff was good. Clean waiting room and the snack area was neat and clean . Thanks More

routine service Excellent service as usual. However I was informed I needed a new air filter. I had replaced the filter myself only a few months prior to bringing i Excellent service as usual. However I was informed I needed a new air filter. I had replaced the filter myself only a few months prior to bringing it in. I'm hoping their diagnosis was based on my actual mileage and not dishonesty. More

Professional service team. Ron Gay has assembled a very profession, customer-focused service team. I was greeted as I exited my car and the service to the car was completed in a Ron Gay has assembled a very profession, customer-focused service team. I was greeted as I exited my car and the service to the car was completed in a timely manner. Completely Satisfied customer. More