Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
1,999 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
Quick, easy, and great! My overall experience with Jim Ellis has been great! From the day I bought my car, to this service appointment. Purchasing a car is such a risky inves My overall experience with Jim Ellis has been great! From the day I bought my car, to this service appointment. Purchasing a car is such a risky investment; because of the expense but Isaac and Dee made me feel real comfortable with everything leaving no questions unanswered or unclear. Especially the warranty options that came through perfectly when I made the service appointment to get a check engine light taken care of with Chris! Everybody has been awesome! More
It was a good expeirience , my service writer was courteous I was treated with respect , my wait was a little longer than I wanted but it wasn't bad . They helped me with my request and provided good customer s I was treated with respect , my wait was a little longer than I wanted but it wasn't bad . They helped me with my request and provided good customer service More
Great customer service. Jason was great. I had a radio problem that was handled very professionally and save me money. A Big Thank You to Jason and the service staff. Jason was great. I had a radio problem that was handled very professionally and save me money. A Big Thank You to Jason and the service staff. More
Service work required Very prompt service. James was very helpful and diligent. I would not hesitate to return for future service. I would also highly recommend this dealer Very prompt service. James was very helpful and diligent. I would not hesitate to return for future service. I would also highly recommend this dealership to Family and friends. More
My experience Thank you for making my previous experience better. I appreciate your correcting it by comping a detail of my car. I have always had a great experienc Thank you for making my previous experience better. I appreciate your correcting it by comping a detail of my car. I have always had a great experience before & look forward to it again. Thank you so much 😀👍. More
Steve Eason 123 Jessica always remembers my name and greeted with a smile. She is the only person I will allow to service my vehicle.. I will always recommend her to Jessica always remembers my name and greeted with a smile. She is the only person I will allow to service my vehicle.. I will always recommend her to others. Thanks for making my day More
Overall experience was exceptional. Very nice waiting area Work was completed in a timely manner. Staff is very knowledgeable and helpful. Customer amenities are top notch. Would highly recommend them for ev Work was completed in a timely manner. Staff is very knowledgeable and helpful. Customer amenities are top notch. Would highly recommend them for every one. More
Awesome Service! First time visit at this dealership. Service was amazing, Jessica Walter helped so much with my vehicle. Brandy Ngone set up my appointment swiftly an First time visit at this dealership. Service was amazing, Jessica Walter helped so much with my vehicle. Brandy Ngone set up my appointment swiftly and efficiently. Got my car back after Robert Peters took care of it and he made sure everything was going good! Now I feel safe before my road trip and will return for my next oil change! More
Constant change This dealership is not ethical in there service practices and can not keep qualified service underwriters and repair personal. You should include sale This dealership is not ethical in there service practices and can not keep qualified service underwriters and repair personal. You should include sale staff as well as the turnover is around 40%. Excuses for lack of responsiveness are phones that do not work properly, unrealistic demands of the sales staff for continued sales growth, computer problems, lack of accurate customer repair requests, and what appears to be overall poor working environment to name a few. In my opinion, it starts at the top with Jerry Howell the GM and channels to Wendy Farrar, the Service manager. After purchasing numerous vehicles from this dealership, I will be finding another. Buyer beware! More
Mislead and didn't fix the problem I will never bring my vehicle into this location ever again. I have taken it in three times. I was told a part was completely replaced only to find I will never bring my vehicle into this location ever again. I have taken it in three times. I was told a part was completely replaced only to find out it wasn't after another dealership informed me because it still wasn't fixed!!. Aaron either flat out lied to me or he just doesn't know what he's doing. Not much better that he hangs up on me when I inform him he is the reason I will not be bringing my truck back. The other times I brought it in service blamed me for using Kroger gas.... I can get better customer service anywhere . I may be a female taking a truck into a dealership but I am certainly not stupid. Save your money time and energy and take your vehicle somewhere else... More