Jim Ellis Buick GMC Mall of GA - Service Center

Sean was great. I had stopped getting my car serviced at Jim Ellis because I never felt good about the service environment. However, working with Sean has changed my I had stopped getting my car serviced at Jim Ellis because I never felt good about the service environment. However, working with Sean has changed my mind. Thanks Sean. More

It was quick and painless. Everyone was so kind. Everyone was so helpful from scheduling the appointment, to getting my care dropped off and the shuttle service. It was easier than I thought it would Everyone was so helpful from scheduling the appointment, to getting my care dropped off and the shuttle service. It was easier than I thought it would be, I would definitely recommend this area for sales or service. More

Oil Change and tire rotation Just had it in for its scheduled oil change and tire Rotation. The Shop was quick and had me on my way in about 45 min , Just had it in for its scheduled oil change and tire Rotation. The Shop was quick and had me on my way in about 45 min , More

Wonderful Job James Stecker went way beyond his call of duty to help straighten out our GM problem. We have a problem that GM cannot fix presently. James Stecker went way beyond his call of duty to help straighten out our GM problem. We have a problem that GM cannot fix presently. More

Warranty Issue Will need to bring vehicle back to have same work completed. Issue with the molding and work was not completed satisfactorily. May not completely be Will need to bring vehicle back to have same work completed. Issue with the molding and work was not completed satisfactorily. May not completely be the responsibility of the service provider. More

Quick and thorough Addressed all of the issues with my car in a speedy fashion. Easy drop off and pick up after hours. Friendly service on the phone and in person. Addressed all of the issues with my car in a speedy fashion. Easy drop off and pick up after hours. Friendly service on the phone and in person. More

Overall Poor Service This dealership service department as usual is slow to respond for any routine service or repair. They fail to realize that as a paying customer our t This dealership service department as usual is slow to respond for any routine service or repair. They fail to realize that as a paying customer our time is important and follow up is key. If I make an appointment for a previously discussed repair that has already been reviewed by their technician I would expect some sort of followup soon rather than later. I dropped my car off at 8:45am. And didnt hear from those guys until 12pm and that's because I called. Just to find out that my car hadn't been taken back for service...how??? Ridiculous service and this is the norm. It generally takes 2 to 3 hours for a oil change and tire rotation with an appointment. No worries, I won't be back. Faulty repairs and slow service for the 4 repairs I've had is the reason why. Not to add the questionable shuttle service and the poor follow up. Customer service really sucks because you have to force communication. Comfy waiting room though. More

Oil Change and sound problems issue David with the Service Department was ready for me when I arrived and took notes regarding my questions about intermittent sound issues regarding the David with the Service Department was ready for me when I arrived and took notes regarding my questions about intermittent sound issues regarding the radio and blinkers that worked but made no sounds. The Customer Service area was clean and inviting while I waited with snacks and WiFi. David returned at once point and explained how they were addressing the sound issue and advised that my vehicle would be ready in about 30 minutes. When the car was brought around it had been cleaned inside and out and the issue appears to have been fixed! More

Epitome of a excellence I’ve had my 2017 Yukon in several times. I am so thankful that I have found a dealership that is honest and walks in integrity. Thank you Jim Ellis of I’ve had my 2017 Yukon in several times. I am so thankful that I have found a dealership that is honest and walks in integrity. Thank you Jim Ellis of Buford for always taking care of my family’s mode of transportation and making it safe for me to drive! More

Great service As always, my recent service experience at Jim Ellis MOG was excellent. The service advisors are efficient, courteous and professional, and the techni As always, my recent service experience at Jim Ellis MOG was excellent. The service advisors are efficient, courteous and professional, and the technicians routinely address my service requests. The complimentary inspections and detailing are a bonus! More