Jim Ellis Buick GMC Mall of GA - Service Center

Great customer service My car broke down on the side of the road and had to be towed to GMC. I thought I was going to pay an arm and a leg to get it fixed, but Kaleb asked m My car broke down on the side of the road and had to be towed to GMC. I thought I was going to pay an arm and a leg to get it fixed, but Kaleb asked me is was covered under warranty. When I came to pick it up, Kaleb went over my remaining warranties (I only knew about bumper to bumper which had already expired). I told him my a/c was starting to go out and I had been quoted $1,500 at a different shop. You can't imagine how happy I was when he told me that the problem was actually covered under a special warrant I had!! Kaleb even hooked me up with a ride home so I could leave my car another day. I am so grateful for his honesty and willingness to help. More

Very helpful and quick with repairs After getting referred to jim ellis from a smaller repair shop, They made a quick response to the repairs needed on my truck. James contacted me throu After getting referred to jim ellis from a smaller repair shop, They made a quick response to the repairs needed on my truck. James contacted me throughout the entire process with updates. They were very professional and did a great job on the repairs! I would recommend their service to anyone. More

Tire issues oil change Excellent service! Chris went out of his way to help me with some tire issues I had been unhappy with. Five stars ?? ???????? Thanks for the great s Excellent service! Chris went out of his way to help me with some tire issues I had been unhappy with. Five stars ?? ???????? Thanks for the great service. More

Excellent services The whole team give excellent services. The wait time is very short. I would recommend Jim Ellis Buick to everyone. Thank you very much. Thanks The whole team give excellent services. The wait time is very short. I would recommend Jim Ellis Buick to everyone. Thank you very much. Thanks More

they did a great job. Christ Stout is great to work with. he takes care of his clients and goes above and beyond to make us happy. Corey was also great. He took over for Christ Stout is great to work with. he takes care of his clients and goes above and beyond to make us happy. Corey was also great. He took over for Chris and did a great job as well. More

Customer service at it's finest. Best automobile service experience of my life. Waiting areas have nice comfy furniture, large screen televisions, and work stations for customer lap c Best automobile service experience of my life. Waiting areas have nice comfy furniture, large screen televisions, and work stations for customer lap computers and snacks with frilityddesh coffee . Very clean facility.. My service writer (James Stecker) was very courteous and professional. Service department is absolutely fabulous! More

The Oil Change I always make an appointment for my oil change. Sometimes I wait longer than I would like to and sometimes I’m out in no time. Kaleb, the service rep I always make an appointment for my oil change. Sometimes I wait longer than I would like to and sometimes I’m out in no time. Kaleb, the service rep was great. I appreciate everything he told me about my car. I will definitely spread the word about the service department at Jim Ellis Buford location. More

Timely customer response. The battery in my Sierra Denali died overnight. I spoke with Ron Gay who told me to bring the truck in to have the battery tested and repaced if neces The battery in my Sierra Denali died overnight. I spoke with Ron Gay who told me to bring the truck in to have the battery tested and repaced if necessary. I brought the truck in and Ron and Chris immediately met me and made sure that the battery was tested and replaced expeditiously. This type of customer service and attention to my needs is what makes for Complete Satisfaction. More

Chevy trail blazer James Stricxer is the reason we had our work done at your place. We would recommend him and your dealership to anyone needing honest car repair James Stricxer is the reason we had our work done at your place. We would recommend him and your dealership to anyone needing honest car repair More

Excellent Always a great experience will always have my work done here. Kaleb is great to work with. they always seem to get the work done faster that I expect Always a great experience will always have my work done here. Kaleb is great to work with. they always seem to get the work done faster that I expect them too. More