Jim Ellis Buick GMC Mall of GA - Service Center

No one ever called to say vehicle is ready. Call 3 times finally get ahold of someone and they told the me the guy who checked me in should have called but he wasn't in today ( day before thank Call 3 times finally get ahold of someone and they told the me the guy who checked me in should have called but he wasn't in today ( day before thanksgiving). I specifically said I needed the vehicle the evening before and he said he would call, ever called. Show up to pick truck up and front tires inflated to 70 lbs , rear to 55. Rotated tires but didn't inflate properly. Get in car and the drivers seat was covered in plastic but passenger seat where tech probably leaned in to get the tire lock had grease all over it in several parts of the seat where he was obviously leaning in get look for the wheel lock. More

Had appt at 7:30. Spoke with Tom twice before noon. At early afternoon up until 5:30 -6:00 I called with promise that someone would call me back. No return calls. My c Spoke with Tom twice before noon. At early afternoon up until 5:30 -6:00 I called with promise that someone would call me back. No return calls. My car stayed overnight but found out it was ready at 6 but no one called to let me know. A part needed was ordered but I haven't heard from anyone yet to let me know if they ever received needed part. More

Very professional and helpful! I've used this service for all of my work on the Enclave....always very pleased! I've used this service for all of my work on the Enclave....always very pleased! More

Already did in a previous survey. Lacks professionalism, empathy to customers, and doesn't understand the importance of training on the job instead of relying on previous experience Lacks professionalism, empathy to customers, and doesn't understand the importance of training on the job instead of relying on previous experience More

good service i would recommend this service center. It was easy to make an appointment. It was easy to make an appointment. More

Terrible. Disappointing. Expected better. People need better training to handle and attend customers as it is clear that there’s a lot of miscommunication. Dur Disappointing. Expected better. People need better training to handle and attend customers as it is clear that there’s a lot of miscommunication. During my last visit there’s not much I can say/comment on, since there was basically nothing done except that my tire was inspected & the end result was the same. More

The Quality of Service has diminished tremendously. 3 cars and now I am thinking about leaving due to mishandling of basic communication between service tech and customer. The new service Tech is the w 3 cars and now I am thinking about leaving due to mishandling of basic communication between service tech and customer. The new service Tech is the worst I have seen. Misguiding customers, talking down to other Jim Ellis Team members, and just is not engaged with any empathy for the customer. Just had a terrible experience and when I came back to discuss the issues. Instead of taking time to review my last service a couple of days ago, Tom decided to guess at all the work that was completed and was totally wrong. Everything he was saying I. Was telling the other Jim Ellis team member, that is not correct. The look I got from Tom was not good. If he only taken my phone number and reviewed my file. This is how far Jim Ellis service department has diminished. After speaking with the Service Manager, Nick Rose, it really gave me hope that there is a person in leadership that get it. Thanks for the Opportunity More

Dropped vehicle off in the afternoon, was ready the next day with no charge. Very happy with all around experience with Jim Ellis.. day with no charge. Very happy with all around experience with Jim Ellis.. More

Brandon kept me in the loop and was very accommodating Did what he said he would do, very professional and friendly Did what he said he would do, very professional and friendly More

Service was great, very courteous, helpful. Employees. . A friendly atmosphere.. appreciated the coffee and refreshments while waiting. Employees. . A friendly atmosphere.. appreciated the coffee and refreshments while waiting. More