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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,359 Reviews

2,359 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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January 18, 2024

Nice place, the salesman is very restfectful and knowledgeable. His honest about the car my daughter is interested. More

by ROSIEGKELLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

January 18, 2024

I am pleased with the outcome of my truck repair. The dealership went above and beyond to work with the warranty company. More

by GRIFFINFELDERS
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help!

January 17, 2024

Came in for oil change and my wife left many hours later. I get that you wanted to do software update. You also replaced my steering wheel. If it’s going to take a long time then accommodate the wait More

by JEFF.A.MORRISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know names
Jan 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Thank you again for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again.

January 17, 2024

Big ole pricing mess of what was asked and what was quoted. The pricing changes once I asked questions about have to be done vs needed to be done. More

by LEEBAMA13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember his name
Jan 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

January 17, 2024

Charles is so nice and gets things done love him he will be the only one that I would like to deal with. Thank you Charles. More

by llalexander35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles
Jan 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Thanks for highlighting some of our staff who helped make this such a great experience!

January 17, 2024

Where. Can I start well they have great customer service any questions or concerns they were able to put me at ease and take time out to show me hands on wi More

by mistyluv63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh and Tyler I forgot the othe two
Jan 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

We sincerely value your business and look forward to your next visit!

January 17, 2024

Prompt and friendly service! Worked me in with a bad tire and were also able to get my needed device done. More

by Col2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christie Ledbetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Our staff is committed to providing each of our clients with the best automotive experience!

January 17, 2024

Hands down the best dealership in Georgia. Great customer service and always willing to help More

by CMOORER6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Marengo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles and Sammy
Jan 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

We're pleased to know we have been able to exceed your expectations and really help you out!

January 17, 2024

The people at the dealership are very polite and helpful. Happy New Year to all More

by Nancy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rina Centeno
Jan 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

January 17, 2024

I scheduled an appointment for a routine oil change and tire rotation. Despite having an appointment I waited for more than two and a half hours for my service to be completed. More

by JBSISSO
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unsure
Jan 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better.

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