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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,359 Reviews

2,359 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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July 04, 2023

I’d like to thank James Stecker for taking care of the issues with my car in a timely and efficient manor! More

by AROGERS6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hello, thank you for your kind words and this wonderful review!

July 03, 2023

Ed Barnes was very good. The service techs were very lacking in the quality of their work More

by TOM_AL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2023 -

Jim Ellis Buick GMC Mall of GA responded

We would like the opportunity to address your concerns. Please reach out to us directly at (770) 872-0884 when you have a chance. Thank you, and we look forward to hearing from you.

July 01, 2023

Always a great experience. They treat you like family. Always answer any questions I may have More

by Kimsouth930
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

June 30, 2023

Great service. Was greeted promptly and did not wait long for service to be completed compared to other dealerships. Overall good experience. More

by SNAVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin vidal
Jul 09, 2023 -

Jim Ellis Buick GMC Mall of GA responded

We're pleased to know we have been able to exceed your expectations and really help you out!

June 30, 2023

Told hour to an hour and a half but stayed 3 hours. If i had an earlier update could have come back. More

by Yellowman705
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rina Centeno
Jul 06, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

June 30, 2023

I was in town visiting family and was due die for an oil change. They were quick and courteous. More

by annalazic9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Vida
Jul 09, 2023 -

Jim Ellis Buick GMC Mall of GA responded

We're pleased to know we have been able to exceed your expectations and really help you out!

June 29, 2023

I had a great experience charles was a great service person very personal and professional. He is a great asset to your dealership. More

by BROOKSVLB
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Charles
Jul 09, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi, thanks for your praise and kind comments about our team.

Jul 10, 2023 -

BROOKSVLB responded

Your welcome!

June 28, 2023

The customer experience can definitely improve here. I was happy with the completion of services down on my car though. More

by steven.diedrickson
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Ed Barnes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi, thank you for taking the time to leave us feedback about your experience with us. Your feedback helps us to improve your service experiences in the future.

June 25, 2023

The service was great and done as expected. The customer service was good and very helpful. More

by thomasfabernathy
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Christie Ledbetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for choosing Jim Ellis Buick GMC Mall of Georgia as your first choice for all your automotive needs!

June 25, 2023

Charles Prayor set the standard for customer service! ! The techs working on my truck displayed exceptional critical thinking in solving the problem!! Thank you, JE Team!!! More

by srhendren
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Charles Prayor
Jun 30, 2023 -

Jim Ellis Buick GMC Mall of GA responded

We're glad to hear you found our staff was so knowledgeable and helpful!

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