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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,280 Reviews

2,280 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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April 12, 2023

Very professional and fast helped me and got me back on the road fast. Awesome More

by Francish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Marengo
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melvin
Jun 11, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi Francish! We're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!

Jun 29, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we're so glad that we were able to go above and beyond your expectations!

April 12, 2023

I was very impressed with the customer service from my initial phone call to getting my keys back once the service was completed. More

by ALANW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Rogers
Jun 11, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Jun 29, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we are so pleased you enjoyed your visit to Jim Ellis Buick GMC Mall of Georgia!

April 12, 2023

They did very good. Brandon was very nice and helpfulThey did real good on my car More

by WTWILSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Jun 11, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of GA. Please let us know if there is ever anything else we can do for you! Safe travels!

Jun 29, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we are very happy we could provide you with a positive experience!

April 11, 2023

Great service and communication, price was fair on other work in the past and it out of range now. Lot of fees out of control for scope of work. More

by TIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hello Tim, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

Jun 29, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for taking the time to let us know about your experience!

April 09, 2023

Had a great service keeping in eye on my truck and let me know everything ok More

by rochesterr320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Lovette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we are so pleased you enjoyed your visit to Jim Ellis Buick GMC Mall of Georgia!

April 07, 2023

The advisor was friendly and helpful and the service was quick and propped would recommend to others More

by Anthony John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Hurrle
Jun 29, 2023 -

Jim Ellis Buick GMC Mall of GA responded

We're glad everything was completed quickly and to your satisfaction!

April 07, 2023

Prompt service appointment but then it takes a while to get vehicle checked after what they determined was the problem I still have some unanswered questions More

by SALJM7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kori
Jun 29, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us to discuss your concerns, as your satisfaction is of utmost importance to us.

April 06, 2023

Good experience with my purchase, Steve E. was great, knowledgeable, great follow-up, felt he was looking out for me and had my best interest in mind. Had some minor issues that needed servi More

by Parks
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles , Steve Eason
Jun 29, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for choosing Jim Ellis Buick GMC Mall of Georgia as your first choice for all your automotive needs!

April 06, 2023

They have Good service but they are a little pricey on the labor charges there More

by RSSHELTONMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Jim Ellis Buick GMC Mall of GA responded

We appreciate your positive review about your recent experience with us!

April 06, 2023

The service advisors are always professional and courteous. Very quick turnaround on Monday for my service and recall! More

by Carolyn Edwards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi, thanks for your praise and kind comments about our team.

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