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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,280 Reviews

2,280 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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February 04, 2023

I don’t know much about this dealership, but every time I come for service I’ve been treated with respect and great hospitality. More

by dex.sullivan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin
Feb 15, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hello, we're happy to hear you had such a positive experience with our team!

February 04, 2023

Service advisor was great on our complicated repairs. Communication was good with updates as needed. Happy overall with the service department every time we go. More

by LEE37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2023 -

Jim Ellis Buick GMC Mall of GA responded

We want all our clients to have a comfortable and stress-free experience with us! We look forward to your next visit! Take care!

February 01, 2023

Service was great and would recommend your services to anyone who needs their cars serviced. More

by MADGRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2023 -

Jim Ellis Buick GMC Mall of GA responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

January 31, 2023

When I first got there little short time detective & 2 others were just very rude. More

by JanetMiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sami Karaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jovan Riley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Janet, Thank you for your honest feedback. We will certainly use this to better our processes moving forward!

January 31, 2023

Great service, great staff, reasonable price, very nice amenities. I have had my vehicle serviced at this location many times for routine and specialized repairs. I have not been disappointed yet. More

by EHJR79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2023 -

Jim Ellis Buick GMC Mall of GA responded

We want all our clients to have a comfortable and stress-free experience with us!

January 29, 2023

Excellent customer service and a top notch detail department. One stop shop! I would recommend Jim Ellis bucks GMC to anyone! More

by reaper07
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2023 -

Jim Ellis Buick GMC Mall of GA responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

January 27, 2023

I was a little disappointed in the customer service, it took 10 days to complete the work and the only communication was the communication I initiated, no courtesy vehicle offered, now my oil change indica More

by ANGELADOZIER221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ed Barnes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Angela, Thank you for taking the time to leave us this feedback. We sincerely apologize that your experience fell so far below our standards. It is my understanding that you have since discussed this with your advisor and it has been resolved. We will certainly use this feedback to better our processes moving forward. We thank you for your honesty and hope you have a wonderful day!

January 27, 2023

I use Jim Ellis to maintain my Buick Enclave because they always check for service alerts and they use OEM parts that maintain my warranty. My appointment time is respected as I wait on the service to be com More

by R.EARLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristin Buffington
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, thank you so much for your positive comments about Jim Ellis Buick GMC Mall of Georgia!

January 26, 2023

Great service every single time. Not to mention, the detail dept is top notch too! More

by reaper07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for taking the time to let us know about your experience!

January 25, 2023

Need more techs truck was there more then 3days for check engine light … tony was very helpful situation was not in his hand … More

by Nav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony
Jan 31, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

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