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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,306 Reviews
Call Service Center (770) 872-6272

2,306 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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March 31, 2023

Excellent customer service. This dealership have always met our needs without a hassle. Great Staff I would recommend to anyone. More

by REBECCA_PERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melvin Veta
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Apr 03, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC Mall of Georgia!

March 30, 2023

I got an oil change and my fluids were NOT topped off they could not be bothered to add windshield washer fluid and they didn’t even do a courtesy car wash. More

by MAS3PROFESSIONAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know who was in service
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Apr 03, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for reaching out to let us know about your experience. We sincerely apologize that we missed the mark during your visit. Please be on the lookout for a call to schedule a time that we can pick your vehicle up, clean it, and top off your fluids at your convenience. Again, we sincerely appreciate your feedback and look forward to resolving this for you.

March 30, 2023

I have no problem with my service. They did a great job. I will return for my next service. Thanks you More

by LOUISWILBORN21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Korijo Finn
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Apr 03, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we really appreciate your positive review!

March 29, 2023

I appreciate the courtesy of our service manager. And how fast the job was done. More

by MRCANIPTION13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2023 -

Jim Ellis Buick GMC Mall of GA responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

March 29, 2023

Vehicle was not fixed and poor communication. Long wait time every time and issue has not been resolved More

by DCG1550
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ed Barnes
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

March 29, 2023

Was nice and keep me up to date about my truck very professional thank you More

by ROSAWOOD129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for choosing Jim Ellis Buick GMC Mall of Georgia as your first choice for all your automotive needs!

March 25, 2023

Outstanding, professional service across the board. Listened to our needs and located vehicle we were interested in. More

by JSC2843
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sami Karaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morris Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

March 24, 2023

Worst experience, the vehicle is not checked for anything just for regular oil change they have charged $700 , ridiculous More

by SKULLA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do thanks
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Apr 03, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

March 24, 2023

Service was great and everyone was professional . The work was done and everything was to order. More

by MILL113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Hatcher
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Apr 03, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we are so happy to read such a great review about Jim Ellis Buick GMC Mall of Georgia!

March 22, 2023

Very professional and courtesy work was. One in a timely manner the service manager did a great hob More

by CURTISWALTERS11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2023 -

Jim Ellis Buick GMC Mall of GA responded

We're pleased to know we have been able to exceed your expectations and really help you out!

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