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Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,358 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,358 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
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April 29, 2023
Length of appointment was confirmed when making & upon arrival, but I appointment exceeded time, causing me to run late for my next appointment. arrival, but I appointment exceeded time, causing me to run late for my next appointment. More
by GARRYJOESMITH@GMAIL.COM
Verified CustomerEmployees Worked With
Several CSRs but Cori checked me in.
April 28, 2023
staff is always friendly and helpful. The facility is always clean. We use the his location for all of our service needs. The facility is always clean. We use the his location for all of our service needs. More
by Karenkeen1969
Employees Worked With
Other Employees :
Anna Rogers, Rina Centeno
April 26, 2023
I bought my car from Fred Lovett two years ago, and I have been getting it serviced though James ever since. They are both wonderful. The experience has been so easy I have referred many friends and fam have been getting it serviced though James ever since. They are both wonderful. The experience has been so easy I have referred many friends and family members!! More
by Farrahs
April 26, 2023
she played on her phone and two other service reps discussed their weekend while the manager greeted me after left my truck b/c I sat in line waiting for 10mins watching 2 reps handle 8 cars discussed their weekend while the manager greeted me after left my truck b/c I sat in line waiting for 10mins watching 2 reps handle 8 cars More
by BYARD77@LIVE.COM
Employees Worked With
Kori, she played on her phone and two other service reps discussed their weekend while the manager greeted me after left my truck b/c I sat in line waiting for 10mins watching 2 reps handle 8 cars
April 23, 2023
I am very appreciative of your support. Thank you for your time and attention and calling me back. Thank you for your time and attention and calling me back. More
by JILLIANSKELTON
April 22, 2023
Everyone of their staff was very courteous and knowledgeable i will only allow Jim Ellis Buick to service my truck it was fix inlaysthats why I gave them a 5star knowledgeable i will only allow Jim Ellis Buick to service my truck it was fix inlaysthats why I gave them a 5star More
by christineblack226
Employees Worked With
Cory
April 20, 2023
Quick, professional and knowledgeable staff, no complaints so far. Comfortable waiting area with coffee!!! Easy online appointment option. complaints so far. Comfortable waiting area with coffee!!! Easy online appointment option. More
by JOSE65
Employees Worked With
Other Employees :
Anna Rogers, Rina Centeno
April 16, 2023
Truly, not a good experience at anytime I’ve needed service. There is no communication between the parts department and the service department. After all the parts were supposedly in, the old parts had service. There is no communication between the parts department and the service department. After all the parts were supposedly in, the old parts had to be put back days later and months passed before the service rep called asking what was done and what was not done. Pathetic! No updates on backordered parts or resolution for my tailgate that keeps opening due to water in the switches. GMC should offer your tailgate net for free to those of us that are victims of your unsealed switched. I also didn’t care to complete the review until you sent the fourth notice. I wish I bought my truck at another dealer. My experiences with Hayes Jeep service in Lawrenceville for 12 years have never been incompetent. More
by Wm Nye
Employees Worked With
One rep didn’t last but a couple weeks
