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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,306 Reviews

2,306 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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February 18, 2023

James Stacker and his team did an excellent job on servicing our vehicle. Vehicle runs and looks brand new! More

by CMS-SHAWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we are so happy to read such a great review about Jim Ellis Buick GMC Mall of Georgia!

February 17, 2023

Great service and quick turnaround! !! Will have my new GMC truck serviced here. Highly recommend!! More

by TNTCRAWFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Botts
Feb 25, 2023 -

Jim Ellis Buick GMC Mall of GA responded

We want all our clients to have a comfortable and stress-free experience with us! We do hope we can be of assistance in the future. Take care!

February 17, 2023

On arrival I advised the sign in person that I needed the routine maintenance but that I did not need the tires rotated. I also told him specifically that I needed him to check the tire pressure sensors. Whe More

by CARROLLJA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony, Mike Hatcher
Feb 25, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

February 17, 2023

James was very cordial and friendly. Very satisfied with service. We always use Jim Ellis. More

by RBBUREL
Service Time
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, we are very happy to have provided you with such a positive experience!

February 08, 2023

Courteous, professional, reasonably priced for my need, easy to make an appointment, convenient location, would use your services again More

by GUSDOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, we are very happy to have provided you with such a positive experience!

February 04, 2023

This is my second time pulling up for service in the space of six months and was ignored twice last year it happened and recently I came for service on Wednesday and it happened again. Anna is very disr More

by Nurvinefagan1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hanna B and Toney Hurrle
Feb 15, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

February 04, 2023

I don’t know much about this dealership, but every time I come for service I’ve been treated with respect and great hospitality. More

by dex.sullivan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin
Feb 15, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hello, we're happy to hear you had such a positive experience with our team!

February 04, 2023

Service advisor was great on our complicated repairs. Communication was good with updates as needed. Happy overall with the service department every time we go. More

by LEE37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2023 -

Jim Ellis Buick GMC Mall of GA responded

We want all our clients to have a comfortable and stress-free experience with us! We look forward to your next visit! Take care!

February 01, 2023

Service was great and would recommend your services to anyone who needs their cars serviced. More

by MADGRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2023 -

Jim Ellis Buick GMC Mall of GA responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

January 31, 2023

When I first got there little short time detective & 2 others were just very rude. More

by JanetMiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sami Karaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jovan Riley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Janet, Thank you for your honest feedback. We will certainly use this to better our processes moving forward!

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