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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,306 Reviews
Call Service Center (770) 872-6272

2,306 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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January 20, 2023

Great service quick and answered all my questions very clean waiting room. I would recommend going to get your gmc vehicle checked buy thes guys . Great!! More

by MP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristin Buffington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Gay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Gonzalez, Sean Garrett, Jorge Banos Jr
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Jan 31, 2023 -

Jim Ellis Buick GMC Mall of GA responded

We're glad to hear you found our staff was so knowledgeable and helpful!

Jan 31, 2023 -

MP responded

FIVE STARS IN MY BOOK!!!!

January 18, 2023

I will never buy from Jim Ellis again! I have been very disappointed at every visit. More

by MELODYKILGORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Stecker
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

Feb 01, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

January 15, 2023

Best in Class would include car wash with $4000 spend & reset guage alerts including clock More

by MSWEAR2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for taking the time to let us know about your experience!

January 14, 2023

They were great! Very nice to me fast with the job good staff you having working there More

by Hollywood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Garrett
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Jan 31, 2023 -

Jim Ellis Buick GMC Mall of GA responded

It is great to hear everything was done quickly and to your satisfaction!

Feb 01, 2023 -

Hollywood responded

still great James is very good at his job youshould be happy to have him great job!!!!

January 12, 2023

Need to be more courteous at entrance. There was a young gentleman in his cell. Not professional at all. Service took a long time. More

by ecemsamy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Barnes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for taking the time to let us know about your experience. We are constantly working to improve the customer experience and we will use this feedback to better our processes moving forward.

January 11, 2023

Everyone was timely and very courteous and try in accommodate my early visit. Thank you! More

by TINKERLOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Korijo Finn
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Jan 31, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we really appreciate your positive review!

January 10, 2023

Well, everything wasn't all good when I arrived, like my previous tent job was bubbling and not right, and I had new rims for them to install on my new 2023 Cadillac XT6. To say the least, things got tempes More

by CONRADRG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

January 10, 2023

Very nice and everyone was very friendly the service I got was a little expensive for me More

by modisett33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi, thanks for your praise and kind comments about our team.

January 10, 2023

They need to work on customer service skills. I am sure with some education they can be great. More

by JESSICA.LANGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Stecker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony
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Jan 31, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

January 07, 2023

Very clean and nice customer service. Did not provide an in-depth solution in what was originally wrong. Found other stuff to fix. More

by zhurley2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 01, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for taking the time to let us know about your experience!

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