Jim Ellis Buick GMC Mall of GA - Service Center

James was incredible. Super customer focused . Spent time explaining service procedure and navigation of new vehicle Super customer focused . Spent time explaining service procedure and navigation of new vehicle More

Had to deal with call center to schedule service appointment, arrived for my service appointment and service area seemed to not have scheduled a slot for my vehicle to be checked out - like they wer appointment, arrived for my service appointment and service area seemed to not have scheduled a slot for my vehicle to be checked out - like they were not even expecting me. Waited four hours or more for rude service adviser with zero personality to come to the waiting area and simply throw an estimate paper at me that stated I needed a new engine… Only $9500! Or for $3500 they could put new piston rings in! That was it - he basically said nothing but those were the two options. Vehicle had a recall on it regarding engine piston rings and this dealership did not even try to educate me about this or even ATTEMPT to see if GM would assist me with this recall issue! Went to Carl Black GMC in Roswell and was perfectly taken care of with Service Manager actually reaching out to GM to see if they would assist with this older recall issue on my vehicle - he got them to help me out!! I will never be back to Jim Ellis for service or to purchase any vehicle! I had purchased a pre owned GMC small SUV just for our grocery-getter car and have owned around 36 vehicles (a dozen or so brand new) in my life and have never seen a service advisor with such poor customer service! More

Excellent customer service. This dealership have always met our needs without a hassle. Great Staff I would recommend to anyone. This dealership have always met our needs without a hassle. Great Staff I would recommend to anyone. More

I got an oil change and my fluids were NOT topped off they could not be bothered to add windshield washer fluid and they didn’t even do a courtesy car wash. they could not be bothered to add windshield washer fluid and they didn’t even do a courtesy car wash. More

I have no problem with my service. They did a great job. I will return for my next service. Thanks you They did a great job. I will return for my next service. Thanks you More

I appreciate the courtesy of our service manager. And how fast the job was done. And how fast the job was done. More

Vehicle was not fixed and poor communication. Long wait time every time and issue has not been resolved Long wait time every time and issue has not been resolved More

Was nice and keep me up to date about my truck very professional thank you professional thank you More

Outstanding, professional service across the board. Listened to our needs and located vehicle we were interested in. Listened to our needs and located vehicle we were interested in. More

Worst experience, the vehicle is not checked for anything just for regular oil change they have charged $700 , ridiculous just for regular oil change they have charged $700 , ridiculous More