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Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,307 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,307 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
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November 26, 2022
My wife took car in for oil change. Said I needed two new tires (maybe true), they had to do a front end alignment??, plus oil change. A fifty dollar oil change turned into over a thous Said I needed two new tires (maybe true), they had to do a front end alignment??, plus oil change. A fifty dollar oil change turned into over a thousand dollars. I felt my wife was taken advantage of by over selling extremely expensive parts. I have used them for years but I doubt I will use them again. More
by terrymarlette
Verified CustomerEmployees Worked With
Don’t know
November 25, 2022
After a faulty installation by this dealership, Sean Garrett helped me resolve my issue through another dealership since I was in a different state. Thankful for his attention to my situation. Garrett helped me resolve my issue through another dealership since I was in a different state. Thankful for his attention to my situation. More
by jesuscallsmesunshine
Employees Worked With
Sean Garrett
November 23, 2022
Great customer service from start to end. Kept me informed throughout the process and our car was fixed correctly Kept me informed throughout the process and our car was fixed correctly More
by Johnkraider
Employees Worked With
November 23, 2022
Excellent service every time I go in. Great staff and nice waiting area. Thanks James. Great staff and nice waiting area. Thanks James. More
by Jeff Markel
November 22, 2022
I recently purchased a vehicle from Jim Ellis GMC in Buford. The customer service that the GM Jason provided was great. He demands the most from his staff and personally ensures that the customer is sat Buford. The customer service that the GM Jason provided was great. He demands the most from his staff and personally ensures that the customer is satisfied. I will be conducting my vehicle service at this location because of the GM and I would recommend the dealership if the overall staff is indicative of the service displayed by the General Manager. More
by derickmikki212
November 18, 2022
I walked in looking for a 150,000 service on my 2007 Yukon Denali. James got me right in and accomplished everything promptly. Great job! Yukon Denali. James got me right in and accomplished everything promptly. Great job! More
by garyrudin
Employees Worked With
November 17, 2022
Had a service light come on and belt tension break. Schedule for appointment on a Tuesday and they didn’t even look at my truck till thursday Schedule for appointment on a Tuesday and they didn’t even look at my truck till thursday More
by shannonc1
Employees Worked With
Not listed
November 17, 2022
I was very disappointed in the service here. Vehicle was not ready when promised. I was never offered a loaner while they kept my car for 3 1/2 days. Vehicle was supposed to be ready on Saturday Vehicle was not ready when promised. I was never offered a loaner while they kept my car for 3 1/2 days. Vehicle was supposed to be ready on Saturday, but I didn’t receive it until Tuesday More
by cadjohns
Employees Worked With
Can’t remember the advisor’s name
