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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,296 Reviews
Call Service Center (770) 872-6272

2,296 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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November 15, 2022

Great service department and service team nice to meet with you and provided timely service More

by loriwheeler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Hurrle
Report | Print
Nov 17, 2022 -

Jim Ellis Buick GMC Mall of GA responded

We're happy to hear you had such a positive experience with our team! We hope to see you soon!

November 13, 2022

Took care of what I needed. Used my points to help pay for it and the service guy was extremely friendly. In and out quickly. More

by JRSOUTHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
don't no service rep name
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Nov 16, 2022 -

Jim Ellis Buick GMC Mall of GA responded

It is great to hear everything was done quickly and to your satisfaction! We hope to see you soon!

November 10, 2022

Very good service. Nice people that make you feel comfortable and safe with their service More

by TARLETON.DARLENE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toney
Report | Print
Nov 14, 2022 -

Jim Ellis Buick GMC Mall of GA responded

We are very happy to have provided you with such a positive experience! We hope you have a great day!

November 10, 2022

Service rep did not reply after 3 calls. Left another (4th)message w/ another rep w/ no reply More

by ritterep
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Name ? Last desk on the right , Sean Garrett
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Nov 23, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for taking the time to leave us your honest feedback about your recent experience. We take your concerns seriously and will use this information to better our processes moving forward. If you have any further questions or concerns you would like to discuss please call our Service Manager, Sean Garrett, directly at 678-889-8881. Again, thank you for your feedback and have a wonderful day.

November 08, 2022

Sammy is the best don’t ever lose him And Service is always the best in on time More

by DAVID.NEBBIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2022 -

Jim Ellis Buick GMC Mall of GA responded

We're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

November 07, 2022

I had my oil changed, tires rotated, etc. The car was ready when promised. The staff was friendly. I will use again. More

by SSGWALLACE
Recommend Dealer
Yes
Employees Worked With
Drew Pederson
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Nov 12, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!

November 05, 2022

I am always get a honest reliably and good service at Jim Ellis friendly services. More

by SAMUEL.ZERFU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Banos Jr
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Nov 10, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 04, 2022

Always clean and in the past the workers cared for the customers.. This trip i was switched from one person to the next. It was all about getting the money and pointing me towards things. The girl I sta More

by KIM DOUGLAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know their names , David Gonzalez
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Nov 08, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Kim, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!

November 01, 2022

It was extremely convenient and helpful staff members, ready to help with the entire process More

by TESTALLWORTH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tate Gardner
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Nov 07, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 31, 2022

Took vehicle in for airbag recall and requested tire wear evaluation. Tech wrote up over $6000 in repairs without thoroughly checking suspension. Vehicle was returned with air bag warning light on. More

by Brad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown, don't remember.
Report | Print
Nov 23, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for taking the time to leave us your honest feedback about your recent experience. We take your concerns seriously and will use this information to better our processes moving forward. If you have any further questions or concerns you would like to discuss please call our Service Manager, Sean Garrett, directly at 678-889-8881. Again, thank you for your feedback and have a wonderful day.

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