Back

Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,292 Reviews

2,292 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

Sort by
October 01, 2022

Very friendly and helpful. The time I was told for the service was totally wrong. More

by cldbates1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Ngo
Oct 05, 2022 -

Jim Ellis Buick GMC Mall of GA responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

September 30, 2022

Staff was friendly and helpful. They explained the process to me and kept me updated on my car progress. I had a pleasant experience there. More

by Tierra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Ellis Buford
Oct 05, 2022 -

Jim Ellis Buick GMC Mall of GA responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

September 26, 2022

Was told they could help out with a warranty issue typically done at a dealer that is farther away do to a recent move. Car was outside of milage warranty and i explained this to jim Ellis and was to More

by Notrab73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Only delta with 1 adviser don't remember name
Oct 02, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for taking the time to leave us your honest feedback about your recent experience. We take your concerns seriously and will use this information to better our processes moving forward. If you have any further questions or concerns you would like to discuss, please call our Service Manager, Sean Garrett, directly at 678-889-8881. Again, thank you for your feedback, and have a wonderful day.

September 16, 2022

Scheduled appointment arrived on time service writers just sat on their butts I almost left More

by Corey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kovoki Lott
Oct 02, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for taking the time to leave us your honest feedback about your recent experience. We take your concerns seriously and will use this information to better our processes moving forward. If you have any further questions or concerns you would like to discuss, please call our Service Manager, Sean Garrett, directly at 678-889-8881. Again, thank you for your feedback, and have a wonderful day.

September 15, 2022

If I would have known my problem wasn’t warranted I would’ve took it elsewhere More

by RHAYNES1
Price
Recommend Dealer
No
Employees Worked With
Kristin Buffington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Hatcher
Oct 02, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for taking the time to leave us your honest feedback about your recent experience. We take your concerns seriously and will use this information to better our processes moving forward. If you have any further questions or concerns you would like to discuss, please call our Service Manager, Sean Garrett, directly at 678-889-8881. Again, thank you for your feedback, and have a wonderful day.

September 14, 2022

dishonest staff in service area, the staff lies about repair time, there is no management to over see them, not a single person to assist customers. to many companies get so big they just do not care f More

by woodmon8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Ryberg
Oct 02, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for taking the time to leave us your honest feedback about your recent experience. We take your concerns seriously and will use this information to better our processes moving forward. If you have any further questions or concerns you would like to discuss, please call our Service Manager, Sean Garrett, directly at 678-889-8881. Again, thank you for your feedback, and have a wonderful day.

September 14, 2022

Jim Ellis Gmc mall of Georgia is a great dealership everybody is helpful and friendly definitely would recommend More

by DAYANEYS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Garrett
Sep 19, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hello there! Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 11, 2022

Regular and 90k mile service oil change, great experience, professional and thorough. Good value. Recommend More

by GDURIEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gonzalez
Sep 14, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we want all our clients to have a comfortable and stress-free experience with us! If you're ever in need of more help, please let us know!

September 09, 2022

Oil change went fast and service advisor kori was very nice and helpful. Will be back again More

by MH36112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christie Ledbetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kori service advisor
Sep 14, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

September 09, 2022

Always professional, courteous, sensitive to my time. I always chose these guys for all my service needs. More

by MARTYTOOMEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Banos Jr
Sep 14, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

...
80
...