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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,307 Reviews
Call Service Center (770) 872-6272

2,307 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

Sort by
September 14, 2022

dishonest staff in service area, the staff lies about repair time, there is no management to over see them, not a single person to assist customers. to many companies get so big they just do not care f More

by woodmon8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Ryberg
Report | Print
Oct 02, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for taking the time to leave us your honest feedback about your recent experience. We take your concerns seriously and will use this information to better our processes moving forward. If you have any further questions or concerns you would like to discuss, please call our Service Manager, Sean Garrett, directly at 678-889-8881. Again, thank you for your feedback, and have a wonderful day.

September 14, 2022

Jim Ellis Gmc mall of Georgia is a great dealership everybody is helpful and friendly definitely would recommend More

by DAYANEYS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Garrett
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Sep 19, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hello there! Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 11, 2022

Regular and 90k mile service oil change, great experience, professional and thorough. Good value. Recommend More

by GDURIEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gonzalez
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Sep 14, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we want all our clients to have a comfortable and stress-free experience with us! If you're ever in need of more help, please let us know!

September 09, 2022

Oil change went fast and service advisor kori was very nice and helpful. Will be back again More

by MH36112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christie Ledbetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kori service advisor
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Sep 14, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

September 09, 2022

Always professional, courteous, sensitive to my time. I always chose these guys for all my service needs. More

by MARTYTOOMEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Banos Jr
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Sep 14, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

September 08, 2022

Always a pleasurable experience working with the service team. Friendly and knowledgeable. Great communication overall. More

by Mack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Sep 13, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi, thank you for choosing Jim Ellis Buick GMC Mall of Georgia as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!

September 03, 2022

It's always a pleasurable experience and quality service provided with the team. Thank you all. More

by Byrdmuzik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 07, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 03, 2022

I Worked with Ed in service and had a great experience. He was honest and upfront throughout the whole process. I can honesty say it was the best experience I’ve had a service department. Thanks Ed! More

by Tjacks20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed
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Sep 07, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 03, 2022

Had a great vehicle purchasing experience. Brought it in for tint on the front windows and everything went smooth. More

by AKSEADOG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Ebel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 07, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi, our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

September 02, 2022

Over $100 for an oil change. Did not even include a tire rotation. Are you out of your frickin minds?? Never again will I use any of your facilities for sales or service. What a More

by BUELLDENNIS6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ed Barnes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

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