Jim Ellis Buick GMC Mall of GA - Service Center

Very unhappy with the service I received at this dealership. I took my vehicle in for a auto body repair item twice in a 2 week period. When .I went in for the repair I stood at the customer servic dealership. I took my vehicle in for a auto body repair item twice in a 2 week period. When .I went in for the repair I stood at the customer service entrance for approximately 5 minutes before anyone acknowledged my presence.Then three different service advisors gave me misleading information about my repair over a 4 day period of me calling to inquire about my vehicle. Needless to say they kept my vehicle for a week. I was inconvenienced and no one cared I’m still waiting on the service manager as I write this review to give my a call I never received. Happy to take my business elsewhere . More

Sean is the best Service Manager always helpful, knowledgeable and professional they did a great job on my corvette knowledgeable and professional they did a great job on my corvette More

Great customer service! ! My questions were all answered, and my car is driving smoothly. Thanks ! My questions were all answered, and my car is driving smoothly. Thanks More

Anna in the call center made a scheduling mistake and never bothered to apologize for her mistake. Instead she apologized for a miscommunication which is far from an apology of a mistake. That is the sho never bothered to apologize for her mistake. Instead she apologized for a miscommunication which is far from an apology of a mistake. That is the short version. My vehicle had been there since Friday and I received no update until Monday even though I was told the part would be in on Saturday. Kristin and the service manager attempted to resolve the issue with their apologies which was nice but a simple apology from Anna in regards to her mistake would have sufficed but apparently that was a weeks worth of unnecessary back and forth with no resolution. My sales rep Richard, however is amazing! If I ever have a service issue, I know he will help me with it so I don’t have to deal with the lies and foolery that Anna put me through. More

Great experience loved the posters the young one was fantastic would highly recommend to friends fantastic would highly recommend to friends More

Repair took longer than expected. Confusion about online order. They called next morning that car was ready, but it wasn’t when I arrived to dealership. Had to wait over an hour. They Confusion about online order. They called next morning that car was ready, but it wasn’t when I arrived to dealership. Had to wait over an hour. They Did not complete all service requested and paid for. More

Serive did a great job on my Encore. Check engine light was on and they fix problem under warranty and I was a happy camper. Check engine light was on and they fix problem under warranty and I was a happy camper. More

I have used this dealership service for many years and found them to be excellent overall. Occasionally the wait time has been exceeded but not by much. I highly recommend them found them to be excellent overall. Occasionally the wait time has been exceeded but not by much. I highly recommend them More