Jim Ellis Buick GMC Mall of GA - Service Center

Very disappointed in last service visit. A/C condenser diagnosed as bad “as is common with these models”. Service rep never mentioned anything about this; only internet search revealed the p A/C condenser diagnosed as bad “as is common with these models”. Service rep never mentioned anything about this; only internet search revealed the problem. Dealer finally said GM would refund $500 of the $1700 cost. Still waiting since March for the refund. More

I came in for an oil change they were prompt a cordial to my concerns and took care of my needs. my concerns and took care of my needs. More

I made an appointment to have the transmission on my truck looked at. I came in for the appointment a week later only to find out that the tech was on vacation. About 3 & 1/2 weeks Ed called (not the o truck looked at. I came in for the appointment a week later only to find out that the tech was on vacation. About 3 & 1/2 weeks Ed called (not the original advisor) with an appointment and a loaner car. Brought the car in as scheduled on Monday. Tech didn't get to it. Tuesday tech wasn't in. Wednesday tech still didn't get to it. Finally late afternoon the tech test drive it,looked at codes said everything is normal. I still think there is an issue with the transmission, guess only time will tell. More

Outstanding service from James! Always very informative via texts, emails, and phone calls about our vehicle. Always very informative via texts, emails, and phone calls about our vehicle. More

Jim Ellis GMC is always so helpful and I’m glad I chose them to be my dealer. them to be my dealer. More

Well taken cared of. Will come back to this dealership..very responsive and well organized Will come back to this dealership..very responsive and well organized More

Jim Ellis service department is excellent. Traveling from Ohio our 2021 Suburban lost a lifter. Drew and his team got the vehicle in and repaired in a phenomenal amount of time and had it back Traveling from Ohio our 2021 Suburban lost a lifter. Drew and his team got the vehicle in and repaired in a phenomenal amount of time and had it back on the road to Ohio. I cannot express the gratitude and thanks I have for this dealership. I would recommend Jim Ellis for all your GM/Buick needs. There are not enough words to express how professional the Jim Ellis service department treated me and my family. Thank you Drew and team from the bottom of my heart. More

I came as a walk-in for a lube/oil change and tire rotation and your Techs/Service Personnel did an outstanding job, as they always do. I've been getting the same Gold Star service for the last 14 yrs rotation and your Techs/Service Personnel did an outstanding job, as they always do. I've been getting the same Gold Star service for the last 14 yrs and have NO intention of going elsewhere. Thank you Jim Ellis team! More

Schedule easy fast arrangements reparefast gmpart service is great warranty on all parts labor and multiple point inspection service is great warranty on all parts labor and multiple point inspection More

Scheduled routine maintenance for my Encore at this dealer because I just moved and it is one of the closest to me. Not only was it more expensive than any other Buick Dealer I’ve been to, but I also w dealer because I just moved and it is one of the closest to me. Not only was it more expensive than any other Buick Dealer I’ve been to, but I also waited 2.5 hours for a basic oil change and tire rotation. Should have been topped off on fluids, and when I got home found my washer fluid nearly empty. Did not receive any paperwork detailing what was found in the multipoint inspection, which I have always been given in the past from other dealers when I go in for routine maintenance. Disappointed and won’t be back to this location. More