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Jim Ellis Mazda Marietta
Marietta, GA
2,172 Reviews
Since 1988, Jim Ellis Mazda Marietta has been committed to assisting each customer in finding the vehicle best suited to their lifestyle and needs. Serving drivers from the metro Atlanta area, the dealership is a proud member of the Jim Ellis Automotive Group, which comprises 21 dealerships, 17 brands, a collision center and a stand-alone service center. In 2024, Jim Ellis Mazda Marietta received the Mazda President's Club Award for excellence in sales, service, and overall operations. Additionally, the dealership ranked third nationally in certified pre-owned sales in 2024, and was honored as a 2025 Cars.com Dealer of the Year. Visit Jim Ellis Mazda Marietta at 1715 Cobb Parkway, Marietta, GA 30060, or online at JimEllisMazdaMarietta.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 2,172 reviews
October 22, 2020
Everyone is so nice and welcoming. I had my car done quickly and paid with ease. I will come back to get my car serviced here. quickly and paid with ease. I will come back to get my car serviced here. More
by j1989
Verified Customer
October 21, 2020
Had a great experience. Good customer service and support for new employees. Excited to purchase new to us vehicle. Great selection and pricing. Thank you support for new employees. Excited to purchase new to us vehicle. Great selection and pricing. Thank you More
by dlove93
Employees Worked With
Rhyan Johnson
October 19, 2020
Ivan was amazing ! Very knowledgeable, very friendly, very professional, and very helpful! He explained everything and was very patient . He made me fall in love with Mazda CX-5 GT. Excellent job Ivan very professional, and very helpful! He explained everything and was very patient . He made me fall in love with Mazda CX-5 GT. Excellent job Ivan ! Thank you so much ! More
by vikylya
Employees Worked With
October 17, 2020
I must be the anomaly from reading these reviews. I have had two negative experiences with the service department in Marietta over the last five years. As a result, I take my CX-9 to an independent auto re had two negative experiences with the service department in Marietta over the last five years. As a result, I take my CX-9 to an independent auto repair shop. I had two parts issues that I needed replaced, so I decided to give them one more try. I called two or three weeks ago and scheduled an appointment for 7:30AM on Saturday and ended up leaving my car with them on Friday afternoon. I also spoke with their parts department to confirm that they had the parts. At 11AM on that Saturday, they called me to tell me that they could replace the parts because they were in the warehouse. The entire reason for bringing the car it was the part replacement. The service advisor showed zero empathy and kept saying that I would have to bring the car back another time. He also said that I needed to pay over $300 to clean soot from all these different parts of the engine. My independent repair shop has never said anything about soot issues and the car runs beautifully. When I came to pick up the car, I go not apology or we are sorry that we have inconvenienced you. I was furious, and I admit that I was very rude to the staff. I feel really badly that I lost my cool, but I had had enough. I want to make clear that I'm not anti-dealer. I have taken my Hondas to Ed Voyles for years and have nothing but excellent and fairly priced service. I will never set foot in the dealership again. I am going to drive my car to the dealership in Roswell to get the part work done. More
by smithholmes
October 15, 2020
Jim Ellis Mazda went above and beyond. Our salesman (Hilton) was extremely helpful and the ultimate reason we came back to purchase our Mazda CX9. He was incredibly knowledgeable and curteous through t (Hilton) was extremely helpful and the ultimate reason we came back to purchase our Mazda CX9. He was incredibly knowledgeable and curteous through the entire process. We shopped multiple competitors and something just kept bringing us back to Mazda. Thanks Jim Ellis, we love our new purchase! More
by TMARION
October 15, 2020
Great service! Kind and professional!Thank you! I got Great service! Kind and professional! Thank you! I got the work done within an appropriate time. The waiting room was clean and I appreciated having Great service! Kind and professional! Thank you! I got the work done within an appropriate time. The waiting room was clean and I appreciated having water and coffee. More
by lorettandscott
October 14, 2020
Doug is awesome! He double checked to see that my repair was done correctly before letting me leave. He also showed me some other features I could use to upgrade my sound system. Their customer service all was done correctly before letting me leave. He also showed me some other features I could use to upgrade my sound system. Their customer service all around is EXCELLENT! More
by kea.morgan21
Employees Worked With
Doug Aldridge
October 09, 2020
Maron the service rep was terrific. I recommend him highly. Things got a little sideways with the parts dept. but Maron put them back on track. highly. Things got a little sideways with the parts dept. but Maron put them back on track. More
by forrestsawyer
Employees Worked With
Maron Smith
October 08, 2020
Quick diagnosis of issue and clearly expanded options. Text and emails were great for keeping me up to date. Pick up of my vehicle and payment was very efficient. Text and emails were great for keeping me up to date. Pick up of my vehicle and payment was very efficient. More
by TomC
Employees Worked With
Doug Aldridge
October 07, 2020
From the beg to the end, each one of team staff has been professional and very friendly. Did quick and good job. Thank you, see you next time. professional and very friendly. Did quick and good job. Thank you, see you next time. More
by RYOMATT
Employees Worked With
Rose Shuck, Maron Smith
