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Jim Ellis Mazda Marietta

Marietta, GA

4.8
2,033 Reviews
Jim Ellis Mazda Marietta is dedicated to helping each customer find the vehicle best suited for their lifestyle and needs. Since 1988, Jim Ellis Mazda Marietta has served drivers from the metro Atlanta area. The dealership is an award-winning member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. In 2022, Jim Ellis Mazda Marietta ranked No. 1 in the state for new car sales, certified pre-owned sales and parts sales.
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1715 Cobb Parkway SE

Marietta, GA

30060

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Showing 2,033 reviews

September 17, 2019

Oil change took 3 hours! Ridiculous Appointment was scheduled early for a oil change and it turned into replacing a tire. Ended up not getting a tire replacement and it took 3 hours! T More

by KANICKAE33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Paulk
Oct 01, 2019 -

Jim Ellis Mazda Marietta responded

Kanickae33, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. We would like to have a better understanding about your experience. Please reach out to me at (770)590-4450 at your earliest convenience and we will do our best to resolve this with you. Daryl NeSmith General Manager

September 16, 2019

Nice showroom and knowledgeable salesperson Enjoyed the experience after multiple visits to multiple dealerships in search of the right car. Got it CX5. Great on Highway and steep gravel road More

by dedwards9
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan. Tos
Sep 18, 2019 -

Jim Ellis Mazda Marietta responded

Thank you for writing this fantastic review and giving our dealership such a high star rating! Safe travels!

September 16, 2019

Outstanding! I've met the most, high-level outstanding people at Jim Ellis on S. Cobb. The interactions and communication was awesome, best experience in my life. More

by aretha_grove
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Chris. Mr Harvey, Roosevelt Standifer
Sep 18, 2019 -

Jim Ellis Mazda Marietta responded

Your comments keep us motivated and working hard for all our guests! Thank you so much for choosing Jim Ellis Mazda Marietta and we hope you have a great day!

September 15, 2019

I always go back Despite another Mazda dealership being much closer to me, I have purchased 3 Mazdas from Jim Ellis Marietta Mazda and continue to go back for any majo More

by lisaeb187
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2019

I am a very satisfied customer and would love to back!! I had an awesome experience from the very beginning, I didn’t feel pressured or harassed to purchase my vehicle. Everyone was very pleasant and profe More

by egreene04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hilton Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Harvey
September 13, 2019

Best 4 star Repair could not b fixed, new engine needed, parts taken off @ no charge, Jimmy @ service could not have been better, that type of service is WHY I AM More

by MCCA1318
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Aldridge
Sep 17, 2019 -

Jim Ellis Mazda Marietta responded

Thank you for writing this fantastic review and giving our dealership such a high star rating! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

September 13, 2019

Not a very good place to get a Vehicle diagnosed or inspectd Took a Mazda Speed3 to get it inspected for a sound it made. They couldn't figure out the exact issue, they said could be a couple of things could be More

by A.P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dont know
Oct 01, 2019 -

Jim Ellis Mazda Marietta responded

A.p, we are so disappointed to learn of this situation you have described. Your comments play a key role in the success of our business so we hope to speak with you soon. Daryl NeSmith General Manager

September 13, 2019

Professional snd Courteous In for routine servicing on Miata. Went well. The employees are Professional and courteous. The waiting room very comfortable. The snacks could be mo More

by BOBINGLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2019 -

Jim Ellis Mazda Marietta responded

We work hard to stand out among the rest, Bobingle! Thanks for taking the time to share your rating! Please let us know if there is ever anything else we can do for you! Safe travels!

September 12, 2019

Listening Great attention listened and resolver the problem effectively. Happy with service. Good to have a loaner car similar to my own car. Will be back. More

by susanacapper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2019 -

Jim Ellis Mazda Marietta responded

Hi, your positive review means a lot to us and we’re happy we could help you! At Jim Ellis Mazda Marietta, we value our customers and we look forward to seeing you on your next visit. Take care!

September 10, 2019

Overall great service. Doug, the Service Advisor did an outstanding job and he is the main reason I returned. Very professional and worked hard to ensure my satisfaction. He More

by eunos814
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Aldridge
Sep 12, 2019 -

Jim Ellis Mazda Marietta responded

Hello, thanks for your praise and kind comments about Doug. Please let us know if there is ever anything else we can do for you! Safe travels!

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