Jim Ellis Mazda Marietta

Extremely Accommodating I looked on the internet for a used car and saw that Jim Ellis Mazda had a used car in which I was interested. I called the dealership and talked with I looked on the internet for a used car and saw that Jim Ellis Mazda had a used car in which I was interested. I called the dealership and talked with Mike Fresquez. Either the next day or the day after I visited the showroom and asked to speak with Mike, but it was his day off, so I was referred to Feroze Iqbal. I explained what I wanted and he advised that for almost the same price I could get a new vehicle instead of a used vehicle with 32,000 miles, 2 owners, and being formerly leased. Wow, I said, what's the deal. He explained about a "manager's special" in which I might be interested. After due deliberation and a test drive, I purchased the car. Feroze was extremely courteous, intelligent, and accommodating, which I suspect were principle reasons I purchased the new car. Since I had visited the showroom alone, in a separate vehicle, I asked if there was a way they, the dealership, could deliver the vehicle to my house.......a little negotiating here since I just bought the car. They agreed to deliver, I wrote the check, and away I went....a happy camper! More

Awesome... again This dealership has been great each time I come. I normally prearrange my purchase and they always respect my time. Trey and Paul were great and I wil This dealership has been great each time I come. I normally prearrange my purchase and they always respect my time. Trey and Paul were great and I will of course come back. More

Helpful They were very helpful and eager to make a sale. The sales people were accommodating. It takes awhile but we left feeling like we got a good deal. They were very helpful and eager to make a sale. The sales people were accommodating. It takes awhile but we left feeling like we got a good deal. More

Generally fine but sometimes a struggle Sometimes I have to wait a lot longer due to people managing a lot of different cars and sometimes that frustrating. Sometimes it’s great. Just depend Sometimes I have to wait a lot longer due to people managing a lot of different cars and sometimes that frustrating. Sometimes it’s great. Just depends on the day. More

Got it done They gave me a loaner vehicle while they waited for the part to come in. That was very helpful. They also washed my car for me. They gave me a loaner vehicle while they waited for the part to come in. That was very helpful. They also washed my car for me. More

Warranty services A great job was done on my car but I was not able to discuss the next services . Me contract says I paid for oil maintenance till 50 some thousand mil A great job was done on my car but I was not able to discuss the next services . Me contract says I paid for oil maintenance till 50 some thousand miles 4years . The service manager said I did my last one , 35000 miles . We need to discuss this . More

Jim Ellis Marietta We bought a new 2014 Mazda 3, a used 2009 Hyundai Accent & a used 2012 Mazda 3 from this dealership. The 2 Mazdas have regularly been serviced @ this We bought a new 2014 Mazda 3, a used 2009 Hyundai Accent & a used 2012 Mazda 3 from this dealership. The 2 Mazdas have regularly been serviced @ this dealership only. Every encounter with sales & service has been excellent! More

Oil Change/Other Service I went in for an oil change and found out that I needed another service. They performed the services in good time and set me up with a payment plan. I went in for an oil change and found out that I needed another service. They performed the services in good time and set me up with a payment plan. The only thing I wasn't happy about is the wash and vacuum they promised me. The car was half washed and not vacuumed at all. Don't offer something if you're not going to deliver it. More

Great Customer Care and Vehicle Knowledge I wasn’t even set on a Mazda CX-5 initially, and after test driving the vehicle accompanied by Mike’s knowledge, I was sold on this particular car. He I wasn’t even set on a Mazda CX-5 initially, and after test driving the vehicle accompanied by Mike’s knowledge, I was sold on this particular car. He was so hospitable the entire time and knew everything there was to know about this car. Greatly enjoyed my experience! More